To whom is may concern,

My user name is H********* with WinningKing Casino online. I am the very first time customer and I have deposit my money from 2 banks accounts in amount of 8000 Baht in total. However, I further deposite more money to reach 11000 Baht in order to withdraw the whole lumsum at once. The administrator was refused to update my statement eventhough the money transaction has been transfered to a nominee bank account on behalf of the Casino account. Then, there is an administrator who is updating the balance into user account. She rejected to update the amount of 3000 as in the attachment. Then, she are trying to block me to access to my account and she was trying to block me from using the casino's services. At the end of the story, they have deleted my account completely. Therefore, I have lost all my money deposit to the casino in total of 11,000 Baht. I notice that this website is very strange why using nominee's bank account to receive cash from customer and why not transfer direct to the casino's bank account. That is mean the operator is trying to avoid to pay government tax or duty fee to my country which is very sceptical. I will do my best to inform everyone for such an unacceptable behavier of this Winning King Casino's system. In the conclusion, I have lost all my money because the administrator or programmer has deleted my user account and I cannot do anything. very sad...bad experience to Thailand's casino online businesses.

Dear HenkHeng20,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you meet the wagering requirements for your deposit?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear HenkHeng20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.