The player from Italy is requesting assistance withdrawing his funds from casino account. We rejected the complaint because the player didn't respond to our messages and questions.
Winorama Casino - Player’s struggling to withdraw his winnings.
Amount: €200
Winorama Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Winorama Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Gennyre
Unregistered user
Public
5 years ago
Translation
I don't know how to withdraw on Winorama, can I have information about it?
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Gennyre,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, I will try my best to assist you with your request. I have checked the website, and this is what I found:
If you follow this link, you will find all the necessary information regarding withdrawals: https://www.winorama.com/banking/withdrawal-funds.html
Please could you advise if you have completed KYC verification successfully in the past. If you’re experiencing difficulties withdrawing your funds, incomplete verification might be one of the reasons.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I’d suggest cooperating fully with the casino. Thank you in advance for your reply. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Gennyre,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
