The player from Japan had been accused of money laundering by the casino, and despite submitting documents, he had not received his payment even after six months. The player had claimed to have submitted all required documents, but the casino had deemed them insufficient. We had reached out to the casino for more information, but they declined to share any documents or further details as we were a third-party. Consequently, we were unable to investigate further and had to close the complaint as 'unresolved'. We had advised the player to contact the Gaming Curacao Authority for further assistance.
HomeComplaintsWins Royal Casino - Player's winnings have been delayed due to suspected money laundering.
Wins Royal Casino - Player's winnings have been delayed due to suspected money laundering.
Black points: 759
Amount: €4,500
Wins Royal Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Wins Royal Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Uncertain case
UNRESOLVED
Case summary
3 months ago
