The player from Japan had been accused of money laundering by the casino, and despite submitting documents, he had not received his payment even after six months. The player had claimed to have submitted all required documents, but the casino had deemed them insufficient. We had reached out to the casino for more information, but they declined to share any documents or further details as we were a third-party. Consequently, we were unable to investigate further and had to close the complaint as 'unresolved'. We had advised the player to contact the Gaming Curacao Authority for further assistance.
Igra?a iz Japana kazino je optu?io za pranje novca, a uprkos podnesenoj dokumentaciji, ni nakon ?est meseci nije dobio uplatu. Igra? je tvrdio da je dostavio sve potrebne dokumente, ali ih je kazino smatrao nedovoljnim. Kontaktirali smo kazino za vi?e informacija, ali su odbili da podele bilo kakve dokumente ili dodatne detalje po?to smo mi tre?a strana. Shodno tome, nismo bili u mogu?nosti da dalje istra?ujemo i morali smo da zatvorimo ?albu kao ?nere?enu“. Savetovali smo igra?u da kontaktira Gaming Curacao Authoriti radi dalje pomo?i.
Automatski prevedeno:
