Hello..I make deposit in this casino and I receive 100% bonus of my first deposit..after that I start to play..now need to roll on 1200e remain but my account is limit..in casino my bet is 0 as again in the sport..I can not place bet ..so I ask how I make the roll on to ask me?Thank you

Dear souflis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you further, could you please provide us with some additional information?

• Could you please send me a link or a screenshot of the bonus you activated? Was it a casino bonus, or a sports bonus?
• What is the exact limit that has been placed on your account?
• Are you able to wager your funds on casino games, instead of placing sports bets?
• Have you contacted customer support regarding this issue? If so, what suggestions did you receive from them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello..no I can not place bet in sports the same and in casino.the bonus to take is 100% welcome bonus for sports.now all money to have in my account they say that is come with bonus..in my account now have 4110 and need 1150 to roll on but I can not do roll on because they set limit in my account..I chat with them but I do not take answer, they tell me that they can not do something about limit and limit set from provider.

Thank you for your patience throughout the complaint process.

Please understand that if your account is restricted after you activated a bonus on sporting events, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.