Dear Maria3832,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that your account has been verified?
• When was the last time you contacted the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

This is my first withdrawal, the truth is that they take so long to pay, I am losing confidence. I saw good reviews about this and the verification is all good, they asked me for all kinds of documents and all approved by themselves, now they need to come out with a surprise and ask for more documents to delay the withdrawal even more. The truth is that the last 10 times I went to the chat to ask, the answer is the same, that they give you an approximate time and nothing more, that they can't do much or see that issue.

To date they have not made any statement at all, I have been waiting for 1 month because of their bad practices of restarting the entire process to cancel a withdrawal so that they would hurry up more with this one and it was the opposite, I had never waited so long for a withdrawal or finally a date that is honest to know more, but they have not moved a finger and I think they want to bore me, they want me to despair so that they make me fall into their game of spending my balance and I end up at 0

Thank you very much, Maria3832, for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Maria3832,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Awintura Casino representative to join this conversation and participate in resolving this complaint.

Dear Awintura Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Good day, I understand your concerns and I am already looking into your problem. I am very sorry that you are faced with such a situation.

Dear Awintura Casino,

Could you please explain why the player's withdrawal hasn't been processed yet?

I'll be awaiting your reply.

The actual date I had to wait for my withdrawal has already passed and tomorrow, June 24th, is the second date at the latest for my withdrawal and so far nothing has been processed. Since I registered, I have not been able to withdraw anything. It's just a matter of waiting and waiting, and the withdrawal status has not changed at all.

Good afternoon,

I am currently looking into this situation and will get back to you with an answer shortly.

It's already June 25th and the funds are still in my casino account. They haven't even removed the funds and started processing them. I've waited a long time and there's no withdrawal to my account. I see that Awintura hasn't made any inquiries.

It's already June 27th and I just spoke to the chat and they gave me an answer that is a disgrace and it is the following:

"I understand you perfectly. Your account is currently being verified, and until it's completed, you won't be able to withdraw funds.

For now, we just have to wait for it to be completed."

Seriously, they've been there for over a month and now they're just telling me that my account is being verified and reviewed to ensure it's in order and to have my funds????? THEY'VE BEEN HERE FOR OVER A MONTH AND THEY HAVEN'T DONE THAT????? Oh my God, I'm so desperate and they're not rushing anything. I've verified everything they asked me for and this being my first withdrawal, they're taking forever. I haven't broken any rules or T&Cs, but they're taking so long and it makes me think they scammed me and they don't want to pay me.

"Unfortunately, this may take some time. You must wait for the review to be completed for potential site rule violations. Once the review is complete, your removal request will be processed."

Another answer, each time worse and worse, each time a hell, I regret so much having created an account in this crappy casino

-I created my account from my personal cell phone and I had never registered before.

-The deposits made were from my personal bank account

-the profits obtained were earned without having occupied a bonus

Comply with each casino T&C

So what are you checking curse?

I'm desperate, they have my money in their hands and they play with my time, this is an abuse of chance.

Dear Awintura Casino,

Could you please state the current status of the player's account check?

I'll be awaiting your reply.

Now they asked me to verify my account again by uploading more documents but why? If once I deposited and made the withdrawal request they asked me to verify and all the documents were approved and until today I have not made any movement or deposit in my casino account and yet they asked me to verify again, this is incredible that it has been more than 1 month and they do not want to pay my withdrawal, I have no choice but to verify my account again and I am waiting for them to approve it, but it also means that it will take more days, the withdrawal deadline has already expired and they are still delaying the process, casino guru please help me make this done quickly, since awintura has no respect for its customers and does not answer anything and I am sure that when the documents that I uploaded again are approved they will ask me to make the withdrawal again because a lot of time has passed and that would no longer have a name

Now they rejected the bank statement because it seems my email does not appear, but I told them that my bank and their agent told me that it is not possible to include the email because that is how it is established in most banks, so now? They should find a solution because I cannot send them another bank statement because the one I sent them shows all my transactions including the deposits made to the Awintura casino and that should be enough and my full name and my document number also appear, that is enough for everyone, I even sent a screenshot to the email with the conversation between my bank and their agent where they told me that they do not include the email in the bank statement and I will upload it here anyway, as the situation goes it will be 2 months of delay in my withdrawal and even more

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.