The player from Germany files a complaint against Betonred for investing over €24,000 in the game 'Legacy of Dead' with minimal returns and an unexplained deduction of €6,000 from his account. Despite multiple inquiries, Betonred refuses to review his gaming history without specific bet details, leading to the player seeking a fair solution and potential compensation.
BetOnRed Casino - Player's funds have been confiscated.
BetOnRed Casino
Safety Index:HighSafety Index
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8.6
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Current status
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Case summary
yesterday
Public
Visitor
Public
4 days ago
Translation
Ladies and Gentlemen
I would like to file a complaint against the online casino Betonred, which operates under a license from Cura?ao.
I invested over €24,000 in the game "Legacy of Dead" within a short period of time – with bets between €5 and €50 per spin. During this period, I received almost no winnings, free spins, or cashbacks, which is statistically and technically extremely unusual, as most games have a payout rate of at least 95%.
Furthermore, one evening, an amount of €6,000 was inexplicably deducted from my gaming account without me having placed any corresponding bets or lost any winnings. Betonred has so far refused to fully review my gaming history, claiming I cannot name a specific game round or bet number. However, this is not possible for me, as the loss occurred over a period of time and multiple game rounds.
I have contacted Betonred several times to clarify the incident, but without a satisfactory response or solution. The casino demands that I provide evidence in the form of video recordings or exact bet numbers, even though such demands are unrealistic for players.
I therefore request that you review this case and require Betonred to investigate the entire game history, offer a fair solution and, if appropriate, refund the lost amount or provide appropriate compensation.
Thank you for your support.
Best regards
Afredit B*******
Edited by a Casino Guru admin
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
yesterday
Hello,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with BetOnRed Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Do you have an access to your account, please?
- Have you accumulated your winnings with the help of bonus?
- Did you successfully passed the KYC verification process, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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