I am filing a complaint due to my inability to update my IBAN for payment purposes. I believe I made a mistake with the original IBAN provided, and I need to change it to receive my payouts. However, the casino requires a bank statement for verification, which my bank does not provide. Despite explaining this to the casino’s support team, they have not offered an alternative solution, leaving me unable to proceed.

On June 19, 2025, I contacted the casino’s support via chat to address this issue. The support agent, Zelda, informed me that I must upload a bank statement showing my name, bank account number, and a list of transactions. I clarified that my bank does not issue such statements, but the agent insisted this is mandatory for verification. I also contacted my bank, which confirmed they do not provide statements, creating a deadlock.

I request Casino Guru’s assistance to mediate this issue. I hope you can help negotiate an alternative verification method, such as online banking screenshots or direct bank confirmation, or correct the mistaken IBAN without requiring a statement.

I think it's not even a correct iban and I made a mistake.

Hope you can help me I tried for over a month to get my money out.

Dear stephieg,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you're experiencing. To assist you better, could you please provide the following details?

• What specific mistake did you make regarding your original IBAN? For example, did you make a small typo (such as switching two numbers), or did you submit an entirely different IBAN?
• Have you provided any identity documents to the casino for verification? If so, have they been approved by the casino’s relevant department?
• Which bank would you like to request your withdrawal to be sent to?
• Have you made any successful withdrawals from this casino before?

I hope we’ll be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Just a typo.

I trying to reset it they

Hello, Stephanie!

Thank you for reaching out to us.

We are contacting regarding your inquiry. We want to inform you that you can create a new request using relevant bank account / then verification of this payment method will be required.

If you have any other questions, please do not hesitate to contact us again.

Best regards,

Marianne

Casino Support Team.

It's still not reset. It's going against a brick wall can you help?

Could you please specify what mistake you made when typing the IBAN for your withdrawal request?

Which payment method did you use for depositing money into this casino? Did you intend to use the same payment method for the withdrawal as well, including the same IBAN?

To clarify, I deposited funds into Bettyspin Casino using my debit card, which I regularly use for online casino transactions. However, as Bettyspin does not allow withdrawals to my debit card, I was required to provide an IBAN for the withdrawal. Unfortunately, I made a simple human error by entering an incorrect IBAN due to a typo.

My interactions with Bettyspin’s support have been unproductive. On June 19, 2025, I contacted them via chat, and agent Zelda required a bank statement for the account ending in *0446. I explained that my bank does not issue statements, but no alternative was offered. On or around June 24, 2025, Lorry (Casino Support Team) instructed me to submit a new withdrawal request with my correct IBAN, but the system demanded verification of the incorrect one. On June 25, 2025, Adele (Casino Support Team) requested a bank letter (Ticket ID: hd.1750813547595.f5lozn.a4e53994), and I responded at 7:48 AM IST with nine attachments, reiterating that my bank cannot provide such documentation. On June 26, 2025, Rafaela again insisted on a bank letter, referencing term 7.4 of Bettyspin’s terms, despite my explanation that the IBAN was a typo and cannot be verified.

This situation is caused by a straightforward typo, yet Bettyspin’s insistence on verifying a non-functional IBAN has trapped me in a loop, preventing me from accessing my funds. I have made every effort to comply, including providing nine documents, but their lack of flexibility is unfair. I am formalizing this as an official complaint against Bettyspin Casino and request your mediation to compel them to waive the verification requirement for the incorrect IBAN, accept alternative documentation (e.g., online banking screenshots or a bank letter for my new account), or reset my IBAN via their verification page at http://bettyspin.com/profile/verification without requiring verification of the old one. I am willing to provide my correct IBAN securely through their platform to process my withdrawal.

So can I still not getting a responds.

Thank you for your message.

Could you please forward me all the communication between you and the casino’s customer support regarding the verification of your account to [email protected]?

Additionally, it would be helpful if you could explain the mistake you made in your IBAN. We need to understand whether, for example, just two digits were accidentally swapped, or if a completely different account number was entered when you submitted your withdrawal request.

Thank you for your cooperation.

Dear Veronika,

Thank you for your message on I deposited with my debit card, but as Bettyspin doesn’t allow card withdrawals, I provided an IBAN that was incorrect due to a typo or wrong entry. I can’t recall the exact IBAN,, so I can’t verify it.

Bettyspin’s support (Zelda, June 19; Lorry, June 24; Adele, June 25; Rafaela, June 26) demanded verification for the account ending in *0446. I sent nine attachments on June 25, 2025, at 7:48 AM IST, but my bank can’t provide the requested documents. I’ll forward all communications to [email protected].

This typo shouldn’t block my withdrawal. Please mediate to waive verification of the incorrect IBAN, accept alternative documents, or reset my IBAN via http://bettyspin.com/profile/verification. I can provide my correct IBAN securely.

Thank you for your email.

Could you please clarify if you know the owner of the bank account with the IBAN ending in 0446? This IBAN is completely different from the one you later provided, so it doesn’t appear to be a simple typing error.

Were you possibly trying to withdraw your winnings to a bank account that belongs to someone else?

Thank you in advance for your reply.

Dear Veronika,

I don’t know whose account the IBAN ending in *0446 is or if it’s valid. I made a mistake—either a typo or copying the wrong IBAN from my address book. It was never my intent to withdraw to someone else’s account. I deposited with my debit card, but as Bettyspin doesn’t allow card withdrawals, I provided an IBAN, which was incorrect.

I can’t verify it because it’s wrong, my bank doesn’t provide statements,

I’ve forwarded all communications to [email protected].

Please mediate to reset my IBAN via http://bettyspin.com/profile/verification, waive verification of the incorrect IBAN, or accept alternative documents. I can provide my correct IBAN securely.