I made an account at this casino 10 days ago. I deposited a total of €100 and made a withdrawal of €50 which was completed the day before yesterday. I made deposits again totaling around €250 and requested a withdrawal of €200 yesterday. Today my account is locked by the administrator without any reason. I contacted the service and they do not give any information. As for the money they say to wait for it to be checked. I have in no way violated any rules.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you more effectively, could you please provide us with some additional information?

• Have you received any email or notification regarding your account after it was blocked?
• Have you passed the full KYC verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

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Thank you for your patience, and stay safe.