I deposited with a bonus and started wagering. I won over 600€ in Falcon Huntress, left the game and the wins were not credited and the bonus was gone. This was at the beginning of Feb. Since then they are just saying its jndee investigation and cannot provide an update or timeline. This is getting frustrating.

Dear ismo0815,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you only played one game while this bonus was active?
• Have these bets and their results been recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Kristina

Geld wurde nun nach Androhung der Beschwerde gutgeschrieben!

Dear ismo0815,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

www.kpvfaw.com