Hei,
Kiitos paljon valituksesi l?hett?misest?. Olen pahoillani kuullessani negatiivisesta kokemuksestasi 1win Casinon kanssa.
Sallikaa minun kysy? teilt? muutamia kysymyksi?, jotta voisin paremmin ymm?rt?? tilannetta.
- Voisitko kertoa, kuinka kauan olet pelannut kasinolla ja milloin tilisi tarkalleen ottaen estettiin?
- Mist? sait tiet??, ett? tilisi on estetty?
- Mit? pelej? pelasit ker?t?ksesi nykyist? saldoasi kasinolla? (kolikkopelit, live-pelit, urheiluvedonly?nti)
- Saavutitko nykyisen saldosi bonuksen avulla?
- Voisitko jakaa kanssani kasinon kanssa k?ym?si keskustelun valituksesi tueksi? L?het? s?hk?postia tai chat-keskustelujen transkriptioita s?hk?postiosoitteeseeni osoitteeseen [email protected] tai l?het? kuvakaappauksia t?nne
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos paljon jo etuk?teen vastauksestasi.
Yst?v?llisin terveisin,
Tomas
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Automaattinen k??nn?s: