Zdravo,
Hvala vam puno ?to ste poslali ?albu. ?ao mi je ?to ste imali negativno iskustvo sa 1win kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Mo?ete li, molim vas, re?i koliko dugo ste bili igra? u kazinu i kada vam je ta?no nalog blokiran?
- Kako ste saznali da vam je nalog blokiran?
- Koje ste igre igrali da biste akumulirali svoj trenutni saldo u kazinu? (slotovi, igre u?ivo, kla?enje na sport)
- Da li ste postigli svoje trenutno stanje uz pomo? bonusa?
- Mo?ete li, molim vas, podeliti sa mnom va?u komunikaciju sa kazinom u vezi sa problemom kako biste potkrepili svoju ?albu? Po?aljite imejlove ili transkripte ?askanja na moju imejl adresu [email protected] ili postavite snimke ekrana ovde
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Tomas
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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