I've been waiting since the 12th when I made the withdrawal request. I want the money now or I want to request a manual withdrawal or something like that.

Llevo desde el dia 12 que hice la solicitud de retiro quiero el dinero ya o solicitar el retiro manual o algo asi

Dear Currito,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

• Could you please advise if your account has been fully verified?
• Have you been advised what is causing the delay in your payout? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

There is a delay with payments but many days have passed

hay un retraso con los pagos pero ya an pasado muchos dias

I'm still waiting for them to pay me the money that I made my withdrawal on the 12th, when I made the request, and it's the 26th. I want the money now.

Sigo esperando a que me paguen el dinero que mi retiro del dia 12 que hice la solicitud y estamos a 26 quiero el dinero ya

Days go by and I still haven't received the money. I contact them and they always tell me the same thing. I want them to pay me my money. I need it now.

Pasan los dias y sigue sin llegarme el dinero me pongo en contacto con ellos y me dicen siempre lo mismo quiero que me paguen mi dinero ya lo necesito

Thank you very much, Currito, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Here I am still waiting for the withdrawal to be carried out, the days go by and nothing

Aqui sigo esperando a que me realicen el retiro pasan los dias y nada

Dear Currito,

My name is Romi and I will be handling your complaint from now on.

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Bankonbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Bankonbet Casino,

Could you please state the reason why the player's withdrawal has not yet been paid out and clarify the situation?

Thank you in advance for providing the information.

Kind regards,

Romi

Dear Currito, 

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawal as soon as possible.

Thank you in advance.

Have a lovely day.

Kind Regards,

Customer Service

Supposedly, I'll get the money on the 1st, they told me, but if it arrives before, all the better.

Supuestamente aora el dia 1 me llega el dinero me an dicho pero si llega antes mejor

Dear Currito,

We are pleased to inform you that your withdrawal request has been completed.

Kind Regards,

Bankonbet Team

Yes, I received the money yesterday, just as a colleague told me on the 1st, everything was fine.

Sii ya ayer me llego el dinero tal como me dijo una compa?era el dia 1 todo correcto

Hello all.

Thank you Bankonbet Team for your cooperation in this matter.

Thank you, Currito, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Romi