Kiitos antamistasi tiedoista. Voin vahvistaa, ett? minulla on s?hk?posti ja l?hetin sen t?m?n tapauksen todisteiden joukkoon j?rjestelm??mme. Valitettavasti emme voi palauttaa kaikkia tallettamiamme rahoja, ja yrit?n selitt?? syyn t?h?n alla. Tili?si ei kuitenkaan ole suljettu kohtuullisessa ajassa, joten osittainen hyvitys on voimassa. T?ss? on sopimus:
Vaikka on totta, ett? olet pyyt?nyt tilin sulkemista helmikuusta l?htien, et ole ilmoittanut syyt?, joka on peliriippuvuus . Normaalisti, kun pyyd?t tilin sulkemista ja kerrot syyn siihen, ett? et vain halua en?? pelata kasinolla (tai et ilmoita syyt? ollenkaan), sinulla on mahdollisuus yksinkertaisesti lopettaa pelaaminen. Se on sama kuin jos sinulla olisi huono kokemus ravintolassa ja lopettaisit siell? aterioiden k?ymisen. Lis?ksi pelaajien keskuudessa on yleinen k?yt?nt? raskaamman tappion j?lkeen sanoa, ett? he haluavat kasinon sulkevan heid?n tilins? hetken helteess?. Muutamaa p?iv?? my?hemmin he pyyt?v?t sen avaamista uudelleen ja pelaavat normaalisti. Jotkut pelaajat k?ytt?v?t t?t? jopa mahdollisuutena saada jonkinlainen cashback tai bonuspeli kasinolta. Kaikissa n?iss? tapauksissa oletetaan, ett? pelaaja pystyy t?ysin tekem??n p??t?ksi? itse, ja h?n pelaa vain siksi, ett? haluaa ja voi lopettaa milloin tahansa. Mik??n ei pakota heit? k?ytt?m??n enemm?n rahaa kasinolla, joten mik??n, mik? talletetaan tilin sulkemispyynn?n ja varsinaisen sulkemisen v?lill?, ei ole t?yt?nt??npanokelpoinen.
Nyt jos pelaaja pyyt?? tilin sulkemista ja ilmoittaa selv?sti, ett? h?nell? on uhkapeliongelma - t?m? on t?ysin erilainen tarina. Peliriippuvaiset eiv?t hallitse omaa pakkok?ytt?ytymist??n, ja he voivat helposti k?ytt?? kaikki rahansa kasinolla ja pilata el?m?ns?. Siksi t?llaisiin tapauksiin on puututtava ??rimm?isen t?rke?ll? tavalla ja huolellisesti. T?llaisissa tapauksissa pelitili tulee sulkea ASAP (tai ainakin talletus- ja pelien pelaamisvaihtoehdot tulee poistaa k?yt?st?), jotta pelaaja on turvassa. Jos kasino j?tt?? huomioimatta t?llaisen kiireellisen pyynn?n ja antaa pelaajan jatkaa talletusta ja rahan menett?mist? viel? pidemp??n - ennen tilin lopullista sulkemista - uskomme, ett? pelaajalla on t?llaisissa tapauksissa oikeus palauttaa talletuksensa (v?hennettyn? t?ll? v?lin nostetuilla voitoilla), jos talletukset tapahtuivat itsesulkupyynn?n ja tilin todellisen sulkemisen v?lill?.
Koska olet pyyt?nyt asianmukaista itsesulkua vasta noin huhtikuun alussa, emme voi pyyt?? hyvityksi? etuk?teen talletetuista asioista. Odotamme nyt, ett? kasino lopulta sulkee tilin ilman mahdollisuutta avata uudelleen, sitten yrit?mme v?litt?? hyvityksen.
Thank you for the provided details, I can confirm I have the e-mail and uploaded it amongst the evidence for this case, onto our system. Unfortunately, we will not be able to enforce the refund of all the money you have deposited, and I will try to explain the reason behind this below. However, your account has not been closed within the reasonable time, so partial refund is in place. Here is the deal:
While it is true you have requested an account closure since February, you have not stated a reason being gambling addiction. Normally, when asking for an account closure and stating the reason being you just don't want to play in the casino anymore (or not stating a reason at all), you have an option of simply stop playing. It's the same as if you had a bad experience in a restaurant and stopped going there for your meals. Also, it is a common practice amongst players after incurring a heftier loss, to say in the heat of the moment they want the casino to close their account. Few days later they ask for it to be re-opened and they play as usual. Some players even use this as an opportunity to get some kind of a cashback or a bonus play from the casino. In all of these cases, it is assumed that the player is fully capable of making decisions for themselves, and they play only because they want to and can stop at any time. Nothing forces them to spend more money in the casino, so anything that is deposited between the request of account closure and the actual closure, is not enforceable.
Now if the player asks for an account closure and clearly states they have a gambling problem - this is completely different story. Gambling addicts are not in control of their own compulsive behaviour, and can easily spend all their money in the casino and ruin their lives. That is why such cases needs to be taken care of with utmost importance and care. In such cases account should be closed ASAP (or at least the options for depositing and playing games should be disabled) so the player is safe. If the casino ignores such urgent request and allows the player to keep depositing and losing money even longer - before finally closing the account - in such cases we believe the player is entitled for their deposits to be returned (minus any winnings withdrawn in the meantime) if those deposits happened between the self-exclusion request and an actual account closure.
As you have requested proper self-exclusion only at around the beginning of the April, we can't request refunds of anything deposited beforehand. We will now wait for the casino to finally close the account without the option for re-opening, then we'll try to mediate the refund.
Automaattinen k??nn?s:
