Gentlemen, I registered at this casino because of your referral, but I had the worst experience.

Mention that at the beginning it did allow deposits, then I used a bonus reaching the rollover and my funds were never released as real balance, I tried to contact the chat but they never respond, by email I also cannot access to communicate with them, this casino is a total fraud

I ask that you mark this casino with a reputation of 1 and not recommend it. All they do is steal money!!

Se?ores yo me registre en este casino por referencia de ustedes, pero me lleve la peor experiencia.

Mencionar que al inicio si permite depositar, luego use una bonificacion llegando al rollover y mis fondos nunca se liberaron como saldo real, me trate de contactar con el chat pero nunca responden, por correo de igual manera no acceso a poderse comunicar con ellos, este casino es un fraude total

Pido que tachen a este casino con reputación 1 y no recomendarlo lo unico que hacen es robar dinero!!

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betiex Casino.

I relayed your concerns to our data team for investigation.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you ever received any response from the casino support regarding this or other issues?
• When did you complete the wagering requirements of the bonus? Is your 'bonus balance' displayed in the casino wallet or when opening any game?
• Have you completed account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, of course I met all the requirements, and my bonus was never released, I contacted the live chat and by email and they never respond, I made my claim by email and they never respond, there is no way to withdraw after passing the identity validation. In conclusion, I lost money and time since this casino only intends to steal money from players. It is incredible that they give it a rating of 6.

Hola, por supuesto que si cumpli todo los requisitos, y mi bonificación nunca fue liberado, me contacte con el chat en vivo y por correo y nunca responden, hize mi reclamo por correo y lo mismo nunca responden no hay forma de poder retirar después de pasar la validación de identidad en conclusión perdi dinero y tiempo ya que este casino solo tiene la intención de robar dinero a los jugadores es increíble que le den una calificación de 6

I leave evidence.

Dejo evidencias.

Thank you very much, yamirpoma, for providing the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello yamirpoma,

I have reviewed your case and will try to contact the casino to see if I can help.

We would like to invite Betiex Casino to join the conversation and participate in the resolution of this complaint.

Dear Betiex Casino,

Can you please provide an update on the status of the player's bonus? How can the winnings be withdrawn?

Kind regards,

Adam

I highly doubt this casino will deign to respond. I've already lost all chance of recovering my winnings. A disappointment. Casino Guru should be more careful when selecting betting houses like these, which are a fraud and a scam. Their reputation should be 1 and not recommended because they only want to take money from players and never pay out their winnings.

Dudo mucho que este casino se digne a responder ya perdi toda oportunidad de recuperar mis ganancias una decepción, casino guru deberian tener mas cuidado al seleccionar casas de apuesta como estas que son un fraude y estafa la reputación deberia ser 1 y no recomendada porque solo quieren obtener dinero de los jugadores y nunca pagar sus ganancias

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear yamirpoma,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them. You can do so by visiting the casino website and clicking on the Anjouan license validator at the bottom of the page.

The Gaming Authority has more options and tools to help players. Please let me know how they responded ([email protected]).

I am sorry I could not be of more help on this occasion.

Best regards,

Adam