On kulunut yli kuukausi siit?, kun aloin kokea vakavia ongelmia t?m?n kasinon kanssa. Kaikki alkoi hyvin, 17. helmikuuta talletin 400 usd krypton kautta. Noin kahdessa viikossa kasinolla pelaamalla ja urheiluvedonly?nnill? saldoni saavutti 1500+ usd. Yritin l?hett?? nostoa, toki varmistin henkil?llisyyteni ja osoitteeni, mutta peruutukseni hyl?ttiin. Kasino pyysi joitakin lis?tietoja, kuten: todisteet talletuksesta, todiste lompakosta, todiste tapahtumasta ja varallisuuden l?hde, jotka annoin mielell?ni. Vaikka kaikki asiakirjani oli hyv?ksytty ja kaikki vahvistettiin kasinon puolella, kesti heilt? kokonaisen kuukauden asiakirjojeni k?sittelyss?, kun minulle tuli kymmeni? kertoja edestakaisin, koska asiakastukitiimi ei todenn?k?isesti ole tarpeeksi kokenut ja p?tev? etenk??n kryptomaailman suhteen. Tilini varmistettiin t?ysin 2 tai 3 kertaa, mutta heti kun yritin nostaa, sain uuden s?hk?postiviestin, ett? tarvitaan toinen asiakirja. Muutama p?iv? sen j?lkeen, kun tilini oli vihdoin onnistunut ja t?ysin vahvistettu, se j??dytettiin ja sain s?hk?postin, ett? nyt he halusivat tehd? live-vahvistuksen Skypen kautta. Sovimme p?iv?m??r?n ja kellonajan, ja my?s tarkastus saatiin p??t?kseen. Heill? on todiste, koska he nauhoittivat koko videopuhelun ja s?ilyttiv?t videon my?hemp?? k?ytt?? varten. He saivat minut t?ysin stressaantumaan videolla. Muutaman p?iv?n kuluttua he alkoivat taas pyyt?? asiakirjoja. L?hetin heille tiliotteen viimeisten 3 kuukauden ajalta, kuten he halusivat. Valitettavasti se oli taas viikko odottelua. Lopulta sain s?hk?postin, ett? tilini suljetaan pysyv?sti ja mit??n talletuksistani ja voitoistani ei palauteta minulle, antamatta minulle todisteita tai selvyytt? siit?, mit? tein v??rin. Minusta n?ytt?? silt?, ????ett? kasino yritt?? hidastaa prosessia, saada minut k?rsim?tt?m?ksi ja toivottavasti he uskovat, ett? k?velen pois, jotta he eiv?t koskaan maksa minulle voittojani. Mit? minun pit?isi nyt tehd?, tarvitsen apua saadakseni rahani takaisin.
It's been more than a month since I started experiencing serious problems with this casino. It all started well, on 17th of February I deposited 400 usd via crypto. In about two weeks of gambling in the casino and betting on sports, my balance reached 1500+ usd. I tried to submit a withdrawal, of course I verified my identity and my address, but my withdrawal was declined. The casino requested some additional information like: proof of deposit, proof of wallet, proof of transaction and source of wealth, that I was happy to provide. Even though, my documents were all approved and everything was confirmed on the casino side, it took them a whole month in procesing my documents with tens of times coming back and forth to me because the customer support team is probably not experienced and competent enough especially about the crypto world. My account was verified fully 2 or 3 times, but right after I tried to withdraw, I received new email that another document is needed. A few days after my account was finally successfully and fully verified, it got suspended and I received an email that now they wanted to do a live verification through Skype. We agreed on a date and time and verification was also completed. They have a proof because they were recording the whole video call and they kept the video for later. They completely made me stressed on the video. A few days after they started to ask for documents again. I sent them a bank statement for the past 3 months as they wanted me to. Unfortunately, that was another week of waiting. In the end, I received an email that my account will be permanently closed and none of my deposit and winnings will be returned to me, without giving me the evidence or clarity of what I did wrong. To me it looks like the casino is trying to slow down the process, make me impatient and hopefully they thing that I will walk away so they never pay me my winnings. What should I do now, I need help to get my money back.
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