I deposited an amount of 115$ which `I didn’t receive initially. I contacted customer support, 5 mins later I receive an amount of 108.18$ instead of 115 which really confused me. Then I asked the customer support why there is a deduction in the deposit amount, he tells me this is the network fee. `The transfer was made on TRX network and the usual transfer is 1$ and this is what I told him, for him to come back to me and tell this is a commission rate. Obviously I asked what is a commission rate since its not mentioned anywhere on their website and he comes up with a copy paste google answer about commission rates.

Dear redataan,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if it was your first deposit in this casino? Have you used the same deposit method in other casinos without any unexpected deposit fees?

Meanwhile, please understand that these fees are usually handled by payment providers and the casino is powerless to avoid them.

Thank you in advance for your reply.

Best regards,

Petronela

Dear redataan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.