Dear Casino Guru Team,

I would like to file a complaint against BoaBet Casino regarding the unjust confiscation of 350,000 HUF from my account on April 28, 2025. The casino claims I violated the terms of their "Refer a Friend" promotion, stating that the referred person was a close relative or otherwise ineligible.

This is not true. The referred individual is not a family member, does not live in the same household, and has a completely separate account. I received no prior warning or evidence, just a final statement that "the decision is final."

Furthermore, I am aware of other users who exceeded the same bonus limit but still received their payouts, which makes this action discriminatory and unfair in my case.

I kindly ask Casino Guru to assist in having BoaBet review this case and return the confiscated 350,000 HUF, which was seized without valid justification.

Thank you for your help.

Sincerely,

Username: s*************

Email address: s*************@gmail.com

Date of issue: 2025-04-28

Amount involved: 350,000 HUF

Dear Sukiklaudia5885,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

this casino here is the link

https://play.boabet-115.com/hu/account-menu

Dear Casino Guru Complaints Team!

Thank you for your response. However, I believe there has been a misunderstanding regarding the nature of my complaint.

Please allow me to clarify: this is not a case of late payment, but a complete and unjustified confiscation of my funds by BoaBet. 350,000 HUF was deducted from my account without any valid explanation or evidence of a violation. My account has been verified and I have not violated any terms.

This is not a pending payment - the funds have been seized and are no longer visible on my account balance, which clearly indicates a different issue than what you assumed in your original response.

Please review the complaint again based on the clarification and help me resolve this unfair and potentially illegal action.

Thank you for your understanding and support.

Best regards,

Dear Sukiklaudia5885, thank you for your message and for the additional clarification.

We have noticed that you have submitted two complaints regarding BoaBet Casino, and we would like to kindly ask:

Are both complaints referring to the same bonus and the same issue related to the confiscation of 350,000 HUF?

This will help us handle your case more efficiently and avoid any confusion. We appreciate your cooperation and look forward to your reply.

yes the same

who violated the same maximum bet rule received full payouts multiple times. This is unacceptable and unfair, as I was penalized for the same alleged violation, while others were not. This raises serious concerns about inconsistent treatment and possible discrimination.

Dear Sukiklaudia5885, thank you for your confirmation. Since both complaints refer to the same issue regarding the confiscation of 350,000 HUF, we will now close this complaint to avoid duplication and confusion. We will continue assisting you in the other complaint thread.