Aihe: Voitot takavarikoitu ep?selvien bonusehtojen vuoksi – Varoituss?hk?postia ei vastaanotettu t?yden Gmail-tallennustilan vuoksi
Rakas Natalia,
Kiitos vastauksestasi ja siit?, ett? k?ytit aikaa tapaukseni tutkimiseen.
Pelasin Boabet Casinolla ja sain bonuksen. My?hemmin 406 000 forintin voittoni takavarikoitiin bonusehtojen rikkomisen vuoksi. Kasino v?itt?? l?hett?neens? varoituss?hk?postin, mutta en koskaan saanut sit?, koska Gmail-postilaatikkoni oli tuolloin t?ynn?, joten en ollut tietoinen saapuneista viesteist?.
Alla on heilt? saamani viesti, jossa todetaan, ett? voittoni takavarikoitiin osiossa 10 esitetyn Max Bet -s??nn?n rikkomisen vuoksi:
Hei Rácz Attila,
Toivomme, ett? t?m? s?hk?posti l?yt?? sinut terveen?.
Haluamme ilmoittaa, ett? tilisi tarkistuksen j?lkeen meid?n oli ryhdytt?v? toimiin k?ytt?ehtojemme rikkomisen johdosta. Tarkemmin sanottuna 406 000,00 HUF voittoja takavarikoitiin tililt?si kohdassa 10 mainitun maksimipanoss??nn?n rikkomisen vuoksi. Huomaa, ett? olemme aiemmin varoittaneet sinua t?st? ongelmasta.
Lis?ksi olemme poistaneet k?yt?st? "Kutsu yst?v?" -toiminnon tilill?si, koska sit? on k?ytetty v??rin.
Ymm?rr?mme, ett? t?m? voi olla pettymys, mutta meid?n on noudatettava s??nt?j?mme yll?pit??ksemme reilun ja turvallisen ymp?rist?n kaikille pelaajille. Jos sinulla on lis?kysymyksi? tai huolenaiheita, ota rohkeasti yhteytt?.
Kiitos ymm?rryksest?si.
Odotamme innolla vastaustasi. Hyv?? p?iv?njatkoa!
Yst?v?llisin terveisin,
Asiakastuki
Boabet"
Bonusehdot oli kirjoitettu hyvin pienell? pr?nt?tty? teksti?, eik? niit? ollut korostettu selv?sti. En tiennyt, ett? tietyt toiminnot (kuten maksimipanos tai rajoitetut pelit) olivat kiellettyj?. Pelasin vilpitt?m?ss? mieless? enk? koskaan rikkoisi s??nt?j? tahallisesti. Jos olisin saanut varoituss?hk?postin, olisin v?litt?m?sti muuttanut pelityyli?ni.
Lis?ksi minua j?i mietitytt?m??n: jos ruletin maksimipanos ei saa ylitt?? 10 000 forinttia, miksi j?rjestelm? antoi minun asettaa sit? suuremman panoksen? Miksi j?rjestelm? ei automaattisesti rajoittanut panosta, jos t?llainen s??nt? oli voimassa? Jos s??nt? todella oli olemassa, miksi j?rjestelm? ei soveltanut sit? aktiivisesti est??kseen t?llaisen rikkomuksen?
En my?sk??n ymm?rr?, miksi "Kutsu yst?v?" -vaihtoehto poistettiin k?yt?st?, koska en ole k?ytt?nyt t?t? ominaisuutta v??rin mill??n tavalla. En ole koskaan rikkonut mit??n t?h?n ominaisuuteen liittyvi? s??nt?j?, joten en ole varma, miksi n?in tehtiin.
Jos todellakin rikoin s??nt?j?, en ollut siit? tietoinen, koska ehdot eiv?t olleet minulle selkeit?, enk? saanut mit??n palautetta tai varoituksia toimistani pelin aikana.
Mielest?ni voittojeni takavarikointi on ep?oikeudenmukaista, ja pyyd?n kunnioittavasti apuanne asian selvitt?misess?.
Kiitos paljon tuestasi!
Yst?v?llisin terveisin,
Attila2108
Subject: Winnings Confiscated Due to Unclear Bonus Terms – Warning Email Not Received Due to Full Gmail Storage
Dear Natalia,
Thank you for your response and for taking the time to look into my case.
I played at Boabet Casino and received a bonus. Later, my winnings of 406,000 HUF were confiscated, citing a violation of the bonus terms. The casino claims they sent a warning email, but I never received it because my Gmail inbox was full at the time, so I was unaware of any incoming messages.
Below is the message I received from them, stating that my winnings were confiscated due to violating the Max Bet rule outlined in section 10:
"Hi Rácz Attila,
We hope this email finds you well.
We would like to inform you that after reviewing your account, we had to take action regarding the violation of our Terms and Conditions. Specifically, 406,000.00 HUF in winnings was confiscated from your account due to a violation of the Max Bet rule mentioned in section 10. Please note that we previously warned you about this issue.
Additionally, we have disabled the ‘Invite a Friend’ feature on your account due to misuse of this option.
We understand this may be disappointing, but we must adhere to our rules to maintain a fair and safe environment for all players. If you have any further questions or concerns, please feel free to reach out.
Thank you for your understanding.
We look forward to your response. Have a great day!
Best regards,
Customer Support
Boabet"
The bonus terms were written in very small print and were not clearly highlighted. I was not aware that certain actions (such as the maximum bet or restricted games) were prohibited. I played in good faith and would never intentionally break the rules. Had I received the warning email, I would have immediately adjusted my gameplay.
Additionally, I am left wondering: if the maximum bet on the roulette is not allowed to exceed 10,000 HUF, why did the system allow me to place a bet higher than that? Why did the system not automatically restrict the bet if there was such a rule in place? If the rule truly existed, why wasn’t it actively applied by the system to prevent such a violation?
I also do not understand why the "Invite a Friend" option was disabled, as I did not misuse this feature in any way. I have never violated any rules regarding this feature, so I am unclear as to why this action was taken.
If I did indeed break any rules, I was not aware of it, as the terms were not clear to me, and I did not receive any feedback or warnings about anything being wrong with my actions during gameplay.
I feel that the confiscation of my winnings is unfair, and I respectfully request your assistance in investigating this matter.
Thank you very much for your support!
Best regards,
Attila2108
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