?mne: Vinster konfiskerade p? grund av oklara bonusvillkor – Varningsmejlet mottogs inte p? grund av fullt Gmail-lagringsutrymme
K?ra Natalia,
Tack f?r ditt svar och f?r att du tog dig tid att unders?ka mitt ?rende.
Jag spelade p? Boabet Casino och fick en bonus. Senare konfiskerades mina vinster p? 406 000 HUF, med h?nvisning till ett brott mot bonusvillkoren. Casinot h?vdar att de skickade ett varningsmejl, men jag fick det aldrig eftersom min Gmail-inkorg var full vid den tidpunkten, s? jag var inte medveten om n?gra inkommande meddelanden.
Nedan f?ljer meddelandet jag fick fr?n dem, d?r det st?r att mina vinster konfiskerats p? grund av brott mot regeln om maxinsats som beskrivs i avsnitt 10:
Hej Rácz Attila,
Vi hoppas att du m?r bra av det h?r mejlet.
Vi vill informera dig om att vi efter att ha granskat ditt konto var tvungna att vidta ?tg?rder ang?ende brottet mot v?ra villkor. Mer specifikt konfiskerades vinster p? 406 000,00 HUF fr?n ditt konto p? grund av ett brott mot regeln om maxinsats som n?mns i avsnitt 10. Observera att vi tidigare varnade dig f?r detta problem.
Dessutom har vi inaktiverat funktionen "Bjud in en v?n" p? ditt konto p? grund av missbruk av detta alternativ.
Vi f?rst?r att detta kan vara en besvikelse, men vi m?ste f?lja v?ra regler f?r att uppr?tth?lla en r?ttvis och s?ker milj? f?r alla spelare. Om du har ytterligare fr?gor eller funderingar ?r du v?lkommen att kontakta oss.
Tack f?r din f?rst?else.
Vi ser fram emot ditt svar. Ha en bra dag!
Med v?nliga h?lsningar,
Kundsupport
Boabet"
Bonusvillkoren var skrivna med mycket liten stil och var inte tydligt markerade. Jag var inte medveten om att vissa ?tg?rder (som maxinsats eller begr?nsade spel) var f?rbjudna. Jag spelade i god tro och skulle aldrig avsiktligt bryta mot reglerna. Om jag hade f?tt varningsmejlet skulle jag omedelbart ha justerat mitt spelande.
Dessutom undrar jag: om den maximala insatsen p? roulette inte f?r ?verstiga 10 000 HUF, varf?r till?t systemet mig att l?gga en h?gre insats ?n s?? Varf?r begr?nsade inte systemet automatiskt insatsen om det fanns en s?dan regel? Om regeln verkligen existerade, varf?r till?mpades den inte aktivt av systemet f?r att f?rhindra en s?dan ?vertr?delse?
Jag f?rst?r inte heller varf?r alternativet "Bjud in en v?n" inaktiverades, eftersom jag inte missbrukat den h?r funktionen p? n?got s?tt. Jag har aldrig brutit mot n?gra regler g?llande den h?r funktionen, s? jag ?r oklar ?ver varf?r denna ?tg?rd vidtogs.
Om jag verkligen br?t mot n?gra regler var jag inte medveten om det, eftersom villkoren inte var tydliga f?r mig, och jag fick ingen feedback eller varningar om att n?got var fel med mina handlingar under spelets g?ng.
Jag anser att konfiskeringen av mina vinster ?r or?ttvis och ber respektfullt om er hj?lp med att utreda denna fr?ga.
Tack s? mycket f?r ditt st?d!
Med v?nliga h?lsningar,
Attila2108
Subject: Winnings Confiscated Due to Unclear Bonus Terms – Warning Email Not Received Due to Full Gmail Storage
Dear Natalia,
Thank you for your response and for taking the time to look into my case.
I played at Boabet Casino and received a bonus. Later, my winnings of 406,000 HUF were confiscated, citing a violation of the bonus terms. The casino claims they sent a warning email, but I never received it because my Gmail inbox was full at the time, so I was unaware of any incoming messages.
Below is the message I received from them, stating that my winnings were confiscated due to violating the Max Bet rule outlined in section 10:
"Hi Rácz Attila,
We hope this email finds you well.
We would like to inform you that after reviewing your account, we had to take action regarding the violation of our Terms and Conditions. Specifically, 406,000.00 HUF in winnings was confiscated from your account due to a violation of the Max Bet rule mentioned in section 10. Please note that we previously warned you about this issue.
Additionally, we have disabled the ‘Invite a Friend’ feature on your account due to misuse of this option.
We understand this may be disappointing, but we must adhere to our rules to maintain a fair and safe environment for all players. If you have any further questions or concerns, please feel free to reach out.
Thank you for your understanding.
We look forward to your response. Have a great day!
Best regards,
Customer Support
Boabet"
The bonus terms were written in very small print and were not clearly highlighted. I was not aware that certain actions (such as the maximum bet or restricted games) were prohibited. I played in good faith and would never intentionally break the rules. Had I received the warning email, I would have immediately adjusted my gameplay.
Additionally, I am left wondering: if the maximum bet on the roulette is not allowed to exceed 10,000 HUF, why did the system allow me to place a bet higher than that? Why did the system not automatically restrict the bet if there was such a rule in place? If the rule truly existed, why wasn’t it actively applied by the system to prevent such a violation?
I also do not understand why the "Invite a Friend" option was disabled, as I did not misuse this feature in any way. I have never violated any rules regarding this feature, so I am unclear as to why this action was taken.
If I did indeed break any rules, I was not aware of it, as the terms were not clear to me, and I did not receive any feedback or warnings about anything being wrong with my actions during gameplay.
I feel that the confiscation of my winnings is unfair, and I respectfully request your assistance in investigating this matter.
Thank you very much for your support!
Best regards,
Attila2108
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