Hei kaikki,
Olemme tutkineet pelaajatilin ja l?yt?neet seuraavat asiat:
Rekister?intibonus lunastettiin 2023-09-11 5 euron arvosta
Rekister?intibonus lis?t??n pelaajatileihin, kun s?hk?postiosoite on vahvistettu.
T?m? on vaadittava s?hk?postitse, jossa on lueteltu k?ytt?ehdot.
Ilmaisen bonuksen lunastamisen j?lkeen pelaajalle l?hetettiin vahvistuss?hk?posti, jossa oli s??nn?t ja ehdot sek? pelin yleiskatsaus
https://www.boocasino.com/en/tnc/registration-complete-bonus
2023-09-11 pelaaja teki 8 euron talletuksen, jotta h?n voi l?hett?? nostopyynn?n
Jotta voit l?hett?? nostopyynn?n, panostussaldon on oltava t?ynn? ja talletus on teht?v? tilille.
T?m? mainitaan yll? olevissa rekister?intibonuksen ehdoissa:
Sinun on t?ytett?v? bonuksen kierr?tysvaatimukset ennen kuin voit pyyt?? kotiutusta. T?m?n bonuksen kierr?tysvaatimus on 60 kertaa bonussumma. (Katso " Kielletyt pelit " n?hd?ksesi luettelon kielletyist? peleist?).
Bonus annetaan vain kierr?tystarkoituksiin, ja se poistetaan tilisi saldosta, kun pyyd?t kotiutusta.
Nostopyynt? j?tettiin samana p?iv?n? 191,00 eurolle
Kotiutuspyynt? hyl?ttiin 2023-09-12, koska vedot ovat suuremmat kuin 10 % bonussummasta.
Panoksia laitettiin arvoltaan 3,5 euroa, 2 euroa, 4 euroa ja 7,5 euroa
Rekister?intibonuksen s??nn?t ja ehdot kertovat alla:
4. Yli 4,00 euron panostus per kierros tai 10 % saadusta bonussummasta (pienempi kahdesta) kolikkopeliss?
Koska vaadittu bonus oli 5 euroa, vetosumma ei saa olla suurempi kuin 0,50 euroa (pienempi kuin 4 euroa)
Pelaajan pelihistoria on l?hetetty pyynn?st? osoitteeseen [email protected] .
Kaikilla pelaajilla on p??sy pelihistoriaansa tilins? Tapahtumahistoria-osiossa.
Turvallisuussyist? pelihistoriaa voi pyyt?? vain tilin omistaja s?hk?postitse.
T?t? ei voi pyyt?? live-chatin kautta, eik? sit? voi l?hett?? postitse pelaajan kotiosoitteeseen.
Olemme tarkistaneet pelaajan chat-historian ja l?yt?neet seuraavat asiat:
Pelaajaa neuvottiin ei-sallituista peleist? ja linkki annettiin
Pelaaja sulki keskustelun agentissa tarkastaessaan tili? samaan pyynt??n kohdassa 7
Kohdasta 7 kysytyn pelaajan ja agentin neuvoman panoksen saldon tulee olla t?ytetty, jotta h?n voi l?hett?? nostopyynn?n
Pelaaja sulki keskustelun, kun agentti avasi chatin
Pelaajalle ilmoitettiin, ett? nostopyynt?? tarkastellaan, ja vahvistustiimi toimittaa s?hk?postitse lis?p?ivityksi?
Pelaaja pyysi tilitietojen l?hett?mist? h?nen asianajajansa asuinosoitteeseen, tukiagentti ilmoitti, ett? t?m? ei ole mahdollista ja n?ytt?? asianajajalle tilins?.
Pelaaja kysyi tehdyst? talletuksesta ja ilmaisbonuksesta, v?itti tehneens? virheen talletuksessa, pyysi vedon poistamista ja pyysi hyvityst?, kun tukiagentit ilmoittivat, ett? panosta ei voida poistaa ja se on pelattava.
Haluamme viitata ehtoihimme koskien chattia nro 7 agenttimme kanssa.
Pelaaja v?itti tallettaneensa bonuksen vahingossa ja pyysi vedon saldon poistamista.
Kuten rekister?intibonuksen ehdoissa on mainittu:
Jos sait bonuksen etk? halua pelata sill?, voit ottaa yhteytt? asiakastukeen bonuksen poistamiseksi. Sinun on kuitenkin teht?v? t?m? ennen vedon asettamista bonuksen vastaanottamisen j?lkeen. Asettamalla vedon bonuksen saatuasi hyv?ksyt bonuksen ja kaikki sovellettavat ehdot.
Rekister?intibonus lunastettiin, ja useita kierroksia pelattiin ennen talletuksen tekemist?.
Rekister?intibonus oli lunastettu ilmainen bonus, ei talletusbonus
Ilmaisen bonuksen panostussaldo oli t?ytett?v?.
Jos vedonly?nti olisi poistettu, my?s voitot olisi poistettu, koska voitot tehtiin haetusta ilmaisbonusrahasta.
Siksi agenttimme neuvoivat pelaajaa oikein lunastetun ja pelaajan tilill? aktiivisen ilmaisbonuksen ehtojen ja ehtojen mukaisesti.
Kerro meille, jos tarvitset lis??.
Parhain terveisin,
Boo Casinon edustaja
Hello All,
We have investigated the player account and have found the below:
A Registration bonus was claimed on 2023-09-11to the value of 5 EUR
A Registration Bonus is added to player accounts upon verification of the email address.
This needs to be claimed by email, where the Terms and Conditions are listed.
After the Free Bonus was claimed, a confirmation email was sent to the player with the Terms and Conditions and Game Overview
https://www.boocasino.com/en/tnc/registration-complete-bonus
On 2023-09-11 a deposit of 8 EUR was made by the player as required to be eligible to submit a withdrawal request
In order to be eligible to submit a withdrawal request, the wager balance must be fully played and a deposit must be made to the account.
This is mentioned in the Registration bonus Terms and Conditions above:
You must complete the bonus wagering requirements before being able to request a withdrawal. The wagering requirement of this bonus is 60 times the bonus amount. (Please see "Non-Allowed Games" for list of non-allowed games).
The bonus is given for wagering purposes only, and will be removed from your account balance when you request a withdrawal.
A withdrawal request was submitted the same day for EUR 191.00
The withdrawal request was declined on 2023-09-12 for placing bets larger than 10% of the bonus amount.
Bets were placed to the value of 3.5 EUR, 2 EUR, 4 EUR, and 7.5 EUR
The Registration Bonus Terms and Conditions state the below:
4. Betting more than €4.00 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game
As the bonus claimed was 5 EUR, the bet amount cannot be larger than 0.50 EUR (smaller than 4 EUR)
The Game History for the player has been sent to [email protected] as requested.
All players have access to their Game History in the Transaction History Section of their account.
For security reasons, the Game History can only be requested by the account owner by email.
This cannot be requested via Live Chat and cannot be sent by mail to a player’s residential address.
We have reviewed the Chat History of the player and have found the below:
The player was advised regarding Non Allowed games and the link was provided
The player closed the chat on the agent while checking the account regarding the same request in point 7
The player asked regarding point 7 and the agent advised wager balance must be completed to be eligible to submit a withdrawal request
The player closed the chat as the agent opened the chat
The player was advised the withdrawal request was under review and further updates would be provided via email from the Verifications Team
The player requested account information be sent to his residential address for his solicitor, the Support Agent advised this is not possible and to show the solicitor his account
The player asked regarding the deposit made and the Free Bonus claimed, claimed he made a mistake with the deposit, requested the wager be removed, and requested a refund when Support Agents advised the Wager cannot be removed and must be played.
We would like to refer to our Terms and Conditions regarding chat no 7 with our agent.
The player claimed he deposited with the bonus by accident and requested the wager balance to be removed.
As stated in the Registration Bonus Terms and Conditions:
If you received the bonus and prefer not to play with it, you may contact Customer Support to have the bonus removed. However, you must do this before placing a bet after the bonus was received. By placing a bet after receiving a bonus, you accept the bonus and any applicable conditions.
The Registration Bonus was claimed, and multiple rounds were played before a deposit was made.
The Registration Bonus was a Free Bonus claimed and not a Deposit Bonus
The Wager balance from the free bonus needed to be completed.
If the wager was removed, the winnings would have been removed as well, as the winnings were made from the Free Bonus money claimed.
Therefore our agents were advising the player correctly according to the Terms and Conditions of the Free Bonus claimed and active on the player’s account.
Please let us know if anything further is needed.
Best regards,
Boo Casino Representative
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