Hyv? Boomerang bet Casinon asiakastuki,
Kirjoitan virallisesti riitauttaakseni tilini ?skett?isen sulkemisen ja pyyt??kseni pid?tettyjen 500 euron v?lit?nt? palautusta.
Minulle ilmoitettiin, ett? tilini suljettiin v?itetyn k?ytt?ehtojenne rikkomisen vuoksi, erityisesti useiden tilien luomisen osalta. Haluan todeta selv?sti, ett? olen luonut ja k?ytt?nyt alustallanne vain yht? tili?, ja kiist?n jyrk?sti kaiken osallisuuteni k?yt?nt?jenne rikkomiseen.
Uskon, ett? t?m? p??t?s on tehty virheellisesti ja ilman asianmukaista tutkintaa. T?m?n vakavan syyt?ksen tueksi ei ole esitetty selke?? n?ytt??, eik? minulle annettu mahdollisuutta selvent?? asiaa tai valittaa siit? ennen tilini sulkemista.
Asiakkaana, joka on toiminut vilpitt?m?ss? mieless?, pyyd?n seuraavaa:
Yksityiskohtainen selvitys v?itetyst? rikkomuksesta, mukaan lukien kaikki p??t?kseen johtaneet todisteet.
Tilill?ni t?ll? hetkell? olevan 500 euron v?lit?n hyvitys.
Tilin sulkemisen uudelleenharkinta tai ainakin avoin viestint?kanava asian ratkaisemiseksi oikeudenmukaisesti.
Jos t?t? ongelmaa ei ratkaista nopeasti ja sovinnollisesti, pid?t?n oikeuden siirt?? valitukseni asianomaisille uhkapelialan s??ntelyviranomaisille ja kuluttajansuojavirastoille.
Odotan vastausta kahden arkip?iv?n kuluessa. Pid? t?t? virallisena valituksena asiakasriitojen ratkaisuk?yt?nt?nne mukaisesti.
Dear Boomerang bet Casino Customer Support,
I am writing to formally dispute the recent closure of my account and to request the immediate return of the €500 currently withheld.
I was informed that my account was closed due to an alleged violation of your terms and conditions, specifically concerning the creation of multiple accounts. I would like to state clearly that I have only ever created and used one account on your platform, and I strongly deny any involvement in breaching your policies.
I believe this decision has been made in error and without a proper investigation. No clear evidence has been provided to support this serious accusation, nor was I given the opportunity to clarify or appeal the matter before my account was closed.
As a customer who has acted in good faith, I request the following:
A detailed explanation of the alleged violation, including any evidence that led to the decision.
The immediate refund of the €500 currently held in my account.
Reconsideration of the account closure, or at the very least, an open channel of communication to resolve this matter fairly.
If this issue is not resolved promptly and amicably, I reserve the right to escalate my complaint to the relevant gambling regulatory authorities and consumer protection agencies.
I expect a response within 2 business days. Please consider this a formal complaint under your customer dispute resolution policy.
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