I registered with the casino account where I made a deposit of 10 €

When making the survey they invented a thousand and one things and did not make the money available to me

closed my account alleging the fact that another user used another account on that IP

the other user had already confirmed that it had nothing to do with me and they were two different people.

in short everything went well while I did not ask for withdrawal when requesting canceled my account and lost all my winnings!

Fiz o registo besta conta casino onde fiz l depósito de 10€

Ao fazer o levantamento inventaram mil e uma coisas e n?o me disponibilizaram o dinheiro

encerraram minha conta alegando o facto de um outro utilizador ter utilizado uma outra conta naquele IP

o outro utilizador já havia confirmado que nada tinha haver com a minha pessoa era e s?o duas pessoas diferentes .

resumindo tudo correu bem enquanto n?o pedi levantamento ao solicitar cancelaram minha conta e perdi todos os meus ganhos !

Dear Patricia,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://casinomia.com/en/terms#restrictions-website:

"One player is entitled to open one account. It is forbidden to open additional accounts to family members, or use a single IP address, computer or other device without the prior written permission of the Company. All other accounts opened by you on the Website will be treated as "duplicate" accounts. The Сompany reserves the right to immediately close such accounts, and:

- any transactions made from the duplicate account will be considered null and void;

- all bets or deposits made from a duplicate account can be returned to You at Company’s discretion;

- all refunds, winnings or bonuses You have received or collected using the duplicate account will be forfeited and may be reclaimed by us. In this case, You will be required to return the funds withdrawn from the duplicate account to us."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, someone else has an active account from the same IP address. This has been recognized by the casino as breaching T&Cs and your active balance was confiscated. Unfortunately, there is not much I can do for you in this case. If there is any additional info you would like to share with me, please do not hesitate to contact me, otherwise I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Thanks for the reply.

but it is no longer worth pointing out my point of view.

this casino has already been deleted.

the other user also deleted the account because despite everything I believe that the casino acted in bad faith!

Obrigada pela resposta.

mas já n?o vale a pena apontar o meu ponto de vista .

este casino já foi apagado .

o outro utilizador também apagou a conta pois apesar de tudo acredito que o casino agiu de má fé !

I just don't understand if you have all these rules because you didn't block exactly when I made the creation request or when I made the deposit?

because all this criterion was only made when I asked for a withdrawal.

the casino never had the decency to talk to me, just one day i talked to them and they said they were going to transfer my money the next day that everything was validated and everything was ok.

the next day when i go to see i have the account deleted without any information and lost all the gain i had.

if you are not eligible to have contact with them because they let you create, deposit? Play ? These things are very strange!

for some things the casino worked when it was for their benefit.

I attach a photo of their email where even though it was from the same home as another user, they accepted my application.

who honestly never knew about this rule.

Só n?o percebo é se tem estas regras todas porque n?o bloqueou exatamente quando fiz o pedido da cria??o ou quando fiz o depósito ?

porque todo este critério só foi feito quando fiz o pedido de levantamento.

nunca o casino teve a decência de falar comigo , simplesmente um dia falei com eles e disseram que iam transferir meu dinheiro no dia seguinte que estava tudo validado é que estava tudo ok .

no dia seguinte quando vou ver tenho a conta eliminada sem qualquer informa??o e perdido todo o ganho que eu tive .

se n?o está elegível para ter com ta com eles porque deixaram criar , depositar ? Jogar ? Estas coisas s?o muito estranhas !

para algumas coisas o casino funcionou quando foi para benefício deles .

anexo uma foto do e-mail deles onde mesmo sabendo que era da mesma casa de outro utilizador aceitaram minha inscri??o.

que sinceramente nunca sabia desta regra .

annexed

anexo

Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future.

I will reject this complaint now. Thank you for your understanding.