Voitin 230 000 Norjan kruunua Coolbetissa ja l?hetin kaikki vaaditut asiakirjat tarkistettavaksi. Profiilini varmistettiin periaatteessa alusta alkaen, mutta nyt he vaativat talletustodistuksen (800 kr) - jonka min? toimitin heille. T?m? lopullinen asiakirja ladattiin kolme viikkoa sitten, ja sain s?hk?postiin asiakastuesta vahvistuksen, ett? asiakirja t?ytt?? heid?n vaatimukset ja ett? se on riitt?v?n hyv?, mutta asianomaisen osaston on tarkistettava se. T?st? huolimatta tilini vahvistus on edelleen "tarkistuksen alla", eik? nostopyynt??ni ole k?sitelty. Olen seurannut postia 1-2 kertaa viikossa, mutta saan edelleen saman vastauksen.
Coolbetin vastaukset ovat olleet yleisluontoisia, ja niiss? todetaan, ett? varmennusprosessi on k?ynniss? ilman, ett? sen valmistumiselle on annettu selke?? aikataulua. Lis?ksi he sulkivat tilini v?liaikaisesti "rutiiniturvatarkastusta varten", mik? viiv?stytti prosessia entisest??n. Pyysin ?skett?in p?ivityst? ja ehdotin, ett? he tarjoavat selke?mm?n aikajanan tai useammin viestint??, mutta sain toisen ep?m??r?isen vastauksen, jossa pyysin anteeksi viiv?styst? puuttumatta huolenaiheeni.
T?m? pitkittynyt viive, p?ivitysten puute ja ep?selv? viestint? ovat turhauttavia ja kohtuuttomia n?in suuren noston kannalta. Pyyd?n Casino Gurua apua t?m?n ongelman v?litt?misess? nopeuttaakseni vahvistusprosessia ja vapauttaakseni varojani.
I won 230,000 NOK on Coolbet and submitted all required documents for verification. My profile was basically verified from the start, but now they required proof of deposit (the amount of 800kr) - which I provided them with. This final document was uploaded three weeks ago, and I received confirmation from customer support via email that the document met their requirements and that it was good enough, but that it has to be checked by the relevant department. Despite this, my account verification remains "under review," and my withdrawal request has not been processed. I have followed up on mail 1-2 times a week, but I still keep getting the same response.
Coolbet's responses have been generic, stating that the verification process is ongoing without providing a clear timeframe for completion. Additionally, they temporarily closed my account for a "routine security check," further delaying the process. I recently asked for an update and suggested they provide a clearer timeline or more frequent communication, but I received another vague response apologizing for the delay without addressing my concerns.
This prolonged delay, lack of updates, and unclear communication are frustrating and unreasonable for such a large withdrawal. I request Casino Guru’s assistance in mediating this issue to expedite the verification process and release my funds.
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