Arvoisat edustajat ja Sven,
Kiitos p?ivityksest? ja pahoittelut vastauksen viiv?stymisest?.
Asiakastukemme ja heid?n yksityiskohtaisen analyysinsa mukaisesti haluamme mainita t?ss? my?s tilanteen soittimen ymp?rill?.
Olemme ottaneet pelaajaan yhteytt? koskien h?nen tilin tilaa, ja lis?ksi kaupank?yntiosastomme on havainnut, ett? h?nen vedonly?ntitoimintansa DBETWEL225 (linkki: https://dachbet.com/de/promotions/welcome-package) bonukseen liittyen on rikkonut verkkosivuston yleisten ehtojen mukaisesti. Katso alla olevan s??nn?n huomautus:
Osio 8. Yleiset kampanjaehdot, s??nt?:
8.8.1. Kasinobonusmanipulaatiot voivat sis?lt??, mutta eiv?t rajoitu niihin:
Vetojen asettaminen, jotka on m??ritelty rajoitetuksi peliksi kyseisen kampanjan s??nn?iss?
Saldon kasvattaminen ja pelik?ytt?ytymisen muuttaminen (panos, pelityyppi, panosrakenne jne.) bonuksen kierr?tysvaatimuksen t?ytt?miseksi.
Kuten yll? mainittiin, koska bonusten manipulointi havaittiin, meid?n oli lunastettava pelaajan voitot verkkosivustomme yleisten k?ytt?ehtojen mukaisesti. Lis?? - "Huomaa kohta: 8.8.3. "Jos bonusta manipuloidaan, Dachbet pid?tt?? oikeuden peruuttaa kaikki saamansa voitot."
L?yd?t k?ytt?ehdot t?st? linkist?: https://dachbet.com/terms-and-conditions
Toivottavasti t?st? on hy?ty?.
Yst?v?llisin terveisin,
Dachbet Casino -tiimi
Dear representatives and Sven,
Thank you for the update and apologize for the delayed reply.
As per our Customer Support and their detailed analysis, we would like to mention here as well the situation around the player.
We've contacted the player regarding his account status, moreover that our trading department has detected that his betting activity related to the DBETWEL225 (link: https://dachbet.com/de/promotions/welcome-package) bonus has been in violation with the general terms and conditions of the website. Please see the note in the rule below:
Section 8. General Promotional Terms, Rule:
8.8.1. Casino bonus manipulations may consist of, but are not limited to:
Placing bets that are specified as a restricted game in the rules of the relevant promotion
Increasing the balance and then changing game behavior (bet, game type, bet structure, etc.) in order to meet the bonus wagering requirement.
As the above mentioned, since a bonus manipulation is detected, we were obligated to cash the player's winnings as per our website general Terms & Conditions. More - "Please note point: 8.8.3. "In case of bonus manipulation, Dachbet reserves the right to withdraw any winnings incurred."
You can find the T&C's in detail following this link: https://dachbet.com/terms-and-conditions
Hope this will be usefull.
Kind Regards,
The Dachbet Casino Team
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