Tried to make an withdrawal on the 14/04/2025 of 2000euros, the casino asked for verification. I sent my id, adress proof and skirll, since my deposits were make by skirll. For them was not enough, so they asked me for a credit card info, that i did not even used on the site, ony used skirll, sent the credit card pictures and bank statment as they requested. After a while they said it was verified, tried to withdrawal and skirll would not work on the site, worked before just fine. They told me to use vpn, clean cookies, use a different browser, i did all that still would not work. Decide to try to withdrawal with my credit card from revolut, they asked for full details, all of the credit card number, i sent the pictures, but still they said it was not enough. They are just trying to make impossible to get my winnings

Dear AnaPF,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello!

We sincerely apologize for the inconvenience you experienced with the withdrawal and verification process.

We understand that this process can sometimes be complex and time-consuming, but let’s go through the situation step by step.

We have identified that the technical issue with the withdrawal via Skrill appeared to be on your side. Our internal testing showed that the system was functioning correctly on our end. Unfortunately, such situations do occur from time to time and may require contacting Skrill’s support team directly to identify the cause.

As we were unable to determine the issue immediately — due to the time such investigations take — we advised you to use alternative withdrawal methods, provided they were properly verified.

As we can see, you successfully withdrew your winnings to your bank card, and subsequently chose to self-exclude your account due to concerns about gambling behavior.

Should you need any further assistance or clarification, feel free to reach out.

Thank you for your understanding.

Best regards,

Daddy Casino team.

It's already been resolved.

Já está resolvido.

Dear AnaPF,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

www.kpvfaw.com