They do not accept my account verification documents and I do not know why I am sending them what they ask for and they do not accept it

No me aceptan mis documentos de verificación de la cuenta y no se porque le mando lo que piden y no lo acepta

Dear Sonia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Did you provide all the relevant documents needed to complete KYC (verification) process in a sufficient quality? This may cause situations like you are experiencing right now. Also, did you try contacting the casino to find out what’s going on? If yes, please forward all the relevant communication to [email protected], or post it here. I believe we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Sonia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.