Here are some screenshots from the chat with the casino operators.

Estas son algunas capturas del chat con los operadores del casino

They tell me that they cannot provide me with this information and I ask for some proof and they refuse to do so, saying that it is not possible in any way.

Me dicen que no pueden proporcionarme es información y les pido algún comprobante y se niegan hacerlo que no se puede de ninguna manera

I have never heard that providing transaction details to the recipient is a security concern or measure. To me, it sounds silly. It appears to be a ridiculous excuse because, if the money has been sent, the simplest way to resolve the issue would be to provide proof. Why is such a logical step not possible? That leaves one thinking...

What else can be done in this case?

Que más se puede hacer en este caso?

Not very much here on the forum, I'm afraid.

However, I'm convinced you should upload those screenshots to the complaint so Tomas can see the "funny" excuse too. There is still some time left, yet I hope an update will come by the end of the week.

I'm really sorry to see you in such situation and I wish I could do more.

Hello, I would like you to check out a thread about a complaint I filed, because I think Peter, who handled my case, is incompetent and sold out on my case.

Hola me gustaría que verificara un hilo de una queja que realice, porque pienso que Peter el que llevaba mi caso es un incompetente y se vendió en mi caso.

Dear user, Though I understand you may feel dissatisfied with the results, I would like to remind you of the complaint situation:

"The casino has provided us with evidence indicating fraudulent activity. While it was already established that you were accused of exploiting a vulnerable currency situation, additional evidence suggests that your poker activity was coordinated with your brother’s. Specifically, it appears that you jointly wagered deposits without engaging in genuine gameplay, resulting in no wins or losses, and subsequently withdrew the funds to benefit from exchange rate fluctuations.

As casinos are not intended to function as currency exchange services, these actions have led to the blocking of your account. Regarding the confiscated funds, the amount withheld corresponds to a commission on funds that were not actively used in gameplay.

In light of this information, we find the casino’s actions to be justified and must therefore reject your complaint."

I ask you to calm down and reconsider your presence at online casinos. Another personal attack or stupid personal accusation will only get you banned from Casino Guru.

I appreciate your understanding.

I don't care if I get kicked out or not, because I showed you the proof first when you told me the Casino has a vulnerability, it's fine with me, why? Because I consulted with them if it was possible and they told me yes that there was no problem, and I showed them my evidence where I have conversations with the Casino, it's not my fault that in my country I have that advantage, that's why I consulted with them, now my brother's people say, I also told him that I never cheated with him, that we have different contracts, that is proven there and for some reason I am upset and saying that they sold out unfortunately, because that money is not even casino winnings it was my deposit that they blocked, how I told you calmly this is something that I am not going to prove today, but as I mentioned I am going to be great at poker and however you can I am going to scratch the 1win Casino on the Networks for being a thief for stealing my money and you for allowing that, I prefer that you do not return anything to me and say that you cannot resolve it than to affirm something that did not happen, I showed them the chant where I asked them if it was possible and they told me yes and I also sent them how my brother and I play and also the contracts that we are not in the same house. And if you want to expel me, but whoever is right will fight to the end. If I had cheated, I wouldn't make this ridiculous act, and like I told him, even if it has to go to the end, that's how it will be. How is it possible that because they want to, they're going to wait for me to deposit to take $1,700 from me. They didn't even do it before depositing something else. If I'm cheating because I myself told my brother to verify his account? So, I cheat and I'm going to confess myself? That doesn't make sense.

Ya me da igual si me expulsan o no, debido aque primero les mostré la prueba cuando ustedes me dicen que el Casino tiene una vulnerabilidad, me vale, xq ? Porque yo consulte con ellos si se podía y me dijeron que si que no había ningún problema, y les mostré mis pruebas dónde tengo conversaciones con el Casino, yo no tengo la culpa que en mi país tenga esa ventaja, por eso consulte con ellos, ahora bien dicen los de mi hermano, también le dije que yo nunca hice trampa con el, que tenemos contratos distintos, eso está allí demostrado y por algo estoy molesto y diciendo que se vendieron lamentablemente, porque ese dinero no es ni ganancias ele casino fue mi depósito que me bloquearon, cómo les dije tranquilo esto es algo que no voy a demostrar hoy, pero como les mencioné yo voy a ser grande en el poker y como puedas voy a rayar por las Redes al Casino 1win por ladron por robar mi dinero y a ustedes por permitir eso, prefiero que no me regresen nada y digan que ustedes no pueden resolver a qué afirmen algo que no pasó, le mostré el chant dónde les pregunté a ellos si se podía y me dijeron que si y también les mandé como jugamos mi hermano y yo y también los contratos que no estamos en la misma casa. Y si querés expulsame, pero el que tiene la razón la pelea hasta lo último, si hubiese hecho trampa no hago este ridiculo y como le dije así tenga que llegar a lo último así va hacer. Cómo es posible que porque ellos quieren van a esperar que yo deposite para quitarme 1700 $ ni siquiera lo hicieron antes de depositar otra cosa si estoy haciendo trampas porque yo mismo le dije a mi hermano que verificara su cuenta ?? Osea yo hago trampas y me voy a confesar yo mismo? Eso no tiene sentido.

And the people who are here complaining about 1win should know that they are sellouts. See my case. They lasted from February until now for a bureaucracy. So I imagine that the 1win Casino has paid them.

Y la gente que este aquí reclamando con 1win sepan q aquí son unos vendidos vean mi caso duraron desde febrero hasta la presente fecha para una burocracia así me imagino que les habrá pagado el Casino 1win

And so that you know, with the truth I do not fear nor offend.

Y para que sepas con la verdad no temo ni ofendo.

You keep blaming those around you for being us or the casino, but you forget that you just tried to seize the opportunity—fraudulently.

Well, end of the story, I guess. It has little to do with you being an honest player and your current behavior only says that about you, I'm afraid.

Therefore, the primary inquiry is: Are you in favor of closing your Casino Guru account? Explaining that we receive no payment for resolving complaints is a waste of time. So, behave or leave, please.

Now I'm going to tell you what happened, my currency is bolivars and they allowed deposits in bolivars, 10 $ for example is equivalent to 400 bs, but in my country there are two rates, the dollar $ in cash is worth 400 bs and the USDT in Binance is worth 600 bs, so that's why I asked them if it was possible and they told me yes, I'm not stealing from them because I still had to play and bet 100% of the deposit, so when I ask and they tell me yes, who's to blame ??? It would have been different if I had not bought, I did tell my brother, but never playing together because it doesn't make sense, I know that's cheating, because it doesn't say that there is no traffic in that room and if anything we coincide sometimes at the tables, now we forget my brother when I threw you even if I lost I won, but it's because of my country not stealing at 1 win, I think it's my money and I can do whatever I want or not ?? Because if they have good faith they would have sent me a warning message ?? or simply tell me that it may have consequences, but they didn't wait for me to deposit 1700 and there they blocked me to steal my funds and you tell me that this is justified ???? A casino or a room recognized by experience returns the invested funds, they do not steal them, for example, I would have deposited 10 and won 1700, it is different, but I deposited 1600, how is it possible that they are going to steal my money without justification for an issue that they approved, so that is why I say that you are sellouts because you waited since February to reject my complaint and I hope that all those who ask see this message and I assure you that at some point when I am an influencer I will always speak negatively about this Casino and 1win.

Ahora bien les voy a contar que paso, mi moneda es bolívares y esllo permitían depósitos en bolívares, 10 $ por ejemplo equivalen a 400 bs, pero en mi país hay dos tasa el dólar $ en efectivo vale 400 bs y el USDT en Binance vale 600 bs, entonces por eso les pregunté a ellos si se podía y me dijeron que si, yo no los estoy robando porque igual había que jugar y apostar el 100 % del depósito entonces cuando yo consulte y me dicen que si quien tiene la culpa ??? Distinto fuese que no hubiese comprado, a mí hermano si le dije, pero jamás jugando en conjunto porque no tienen sentido, se que eso es hacer trampa, porque no dice que en la sala esa no hay trafico y si acaso coincidimos algunas veces en las mesas ,ahora bien olvidamos a mi hermano cuando yo te tiraba así perdiera ganaba, pero es por el tema de mi país no robando a 1 win, creo que es mi Dinero y puedo hacer lo quee venga en ganas o no ?? Porque si ellos tienen buena fe me hubiesen mandado un mensjao de advertencia ?? o sencillamente me dicen que puede traer consecuencias, pero no esperaron a que yo depositara 1700 y allí me bloquearon para robarme mis fondos y ustedes me dicen que eso está justificado ???? Un casino o una sala reconocida por experiencia regresan los fondos invertido no se los roban, ejemplo yo hubiese depositado 10 y en ganó 1700 es distinto pero yo deposite 1600 como es posible que me van a robar mi dinero sin tener justificación por un tema que ellos mis aprobaron entonces por eso digo que ustedes son unos vendidos porque esperaron desde febrero para rechazar mi queja y espero que todos los que pidan vean este mensaje y les aseguro que en algún momento cuando sea influencer siempre voy hablar de manera negativa de este Casino y de 1win.

You do not have the definitive truth, I will show my evidence to whoever it may be, it is the first time that I see someone complain after a decision and it is because I am aware that I am right, your family God bless you but they took away my daily bread and more in the situation of my country, but in my situation my son suffered and we went hungry for several months because of that casino and as I told you I have my evidence and that is worth it to me, I showed you everything contrary to the Casino where I told them that they approved that and where I do not play with my brother

Ustedes no tiene la verdad definitiva yo a quien sea le voy a mostrar mis pruebas, primera vez que ven q alguien reclama después de una decisión y es porque estoy conciente que estoy en lo correcto, tu familia Dios la bendiga pero a mí me quitaron el pan de cada día y más en la situación de mi país, pero en mi situación mi hijo sufrió y pasamos hambre varios meses por culpa de ese casino y como te dije tengo mi pruebas y eso para mí vale, yo a ustedes le demostré todo lo contrario al Casino donde le dije que ellos aprobaron eso y dónde yo no juego con mi hermano

Dear,

This is not about me or you having the final truth. It is about how you interfered with the casino's rules and with what intentions. I understand that this situation must be difficult for you, but behaving in this way will not benefit you. We just can't push the casino to pay you because your actions were quite obvious. I would expect you to know that depending on money you "invest" in a casino is a big mistake, especially if your situation back home is that desperate. Now I, of course, understand why you tried to collect as much money as possible by any means. Yet it was a bad choice, it seems.

If you want, go ahead to the licensing authority or consult lawyers. Perhaps there are still some options left.

So life is a blessing, that I have a Casino and I tell a player, aha, you did not comply with the rules, I am going to take away what you deposited, I never won $1,700 there, so I deposit $1,600 and they take it from me and you come and tell me that it is legal for them to take money that is not theirs, I understand that they can allege whatever they want but that money I deposited was not that I earned it, I sell my engine and some appliances to deposit but that does not matter to you for supporting a thieving casino, but well, from Divine Justice Nobody is saved, I would have settled for them to give me my money and take their profit, the other time a respected casino like Bodog inadvertently made a more serious mistake and returned my deposit, but don't worry, one day we will see each other again, but I will come back with more strength.

Así la vida es una bendición, que yo tenga un Casino y le diga a un jugador aja no cumpliste con el reglamento te voy a quitar lo que depositaste, yo nunca me gane allí 1700 $ entonces deposito 1600 $ y ellos me los quitan y llegan ustedes y me dicen que eso es legal que ellos quiten un dinero que no es de ellos, yo entiendo que ellos pueden alegal lo que quiera pero ese dinero yo lo deposite no fue que me lo gane, yo vendo mi motor y algunos electrodomésticos para depositar pero eso a ustedes no les importa por apoyar a un casino ladrón, pero bueno de la Justicia Divina Nadie se salva, yo me hubiese conformado que me entreguen mi dinero y agarren su ganancia, la otra vez una casino respetado como Bodog sin querés cometí un error más grave y me regreso mi depósito,.pero descuiden algún día nos volvemos a ver, pero vendre con más fuerzas.

I'm not here to change your opinion or keep advocating for fair reasons. I empathize with the challenges you have faced.

Stay better, please.

Don't worry friend, friend, I already have my bankroll back, and I plan to play high levels in Poker and be a poker influencer, but as I told you $1700 is nothing, it hurt me because my family suffered but as I told you I don't cheat, and thank God I went up again, now I am more motivated and when the time comes I will prove that 1win are scammers and that you are not 100% trustworthy, because I provided them with enough evidence so that that casino would return my funds, I was not asking for winnings or anything just my deposit.

Descuida amiga, amiga, ya yo tengo de nuevo mi banca, y pienso jugar niveles altos en el Poker y ser influencer de poker, pero como les dije 1700 $ no es nada, me dolió porque mi familia sufrió pero como les dije yo no hago trampas, y gracias a Dios subí de nuevo, ahora estoy más motivado y cuando llegue el momento demostraré el 1win son unos estafadores y que ustedes no son confiables al 100 %, porque yo les suministre las pruebas suficientes era para q ese casino em regresará mis fodos, yo no le estaba pidiendo ganancias ni nada solo mi depósito.

Whatever ever suits you, my friend.

Never mind, thanks for nothing. I hope Peter enjoys the chichiwa he got at the 1win Casino. It took him 3 months to say he was wrong, haha.

Dale igual gracias por nada. Espero que Peter Disfrute la chichiwa que le dieron en el Casino 1win, tardo 3 meses para decir que no tenía razón ajaja