I did not say you got paid by casinos based on your complaint outcomes.

I did however say you get paid for being casino affiliates.

Below Scenario

I open a Chipstars Account via Casino Guru link lose EUR26,000 and you get zero? That is nonsense.

As an affiliate of that casino you will either get paid a percentage of my losses or will get paid on my turnover or will get paid a fixed amount. You will NOT get zero and lets not pretend that you do.

"Honestly, it's quite tiring to read accusations from players who blame us for being ALWAYS on casino's side"

Investigate complaints based on the evidence you are provided with and be consistent in your rulings then. You can't say if a player breaches a casino's T&C's you find in favour of the casino but then in my case the Casino breaches their T&C's then you still find in the casinos favour. A win/win situation for the casino and zero accountability from Casino Guru if they breach their own T&C's.

I have made my point and will not be replying further.

You have your views and obviously you are not going to bite the hand that feeds you. I have different views on the matter but that's life and we move on.

I wrote to Chipstars for a refund. I have not received a response to my email query. Instead, an unfriendly employee contacted me via WhatsApp and threatened me. This is supposed to be a reputable casino????

Chipstars habe ich wegen einer Erstattung angeschrieben. Ich habe auf meine E-Mail Anfrage keine Antwort erhalten. Stattdessen hat Sich ein unfreundlicher Mitarbeiter per WhatsApp gemeldet und mir gedroht. Das soll ein seri?ses Casino sein????

I can only attend the user "dmr1". I simply had negative experiences with CasinoGuru's complaint management. Unfortunately, you deliver anything other than what is promised and propagated! You are neither neutral nor particularly friendly. In this forum alone your answers are extremely unfriendly and not particularly professional!! A shame considering that the people making a complaint actually have hope that they will be helped.

Ich kann dem Nutzer ?dmr1" nur beiwohnen. Ich habe schlichtweg negative Erfahrungen mit dem Beschwerdemanagement von CasinoGuru gemacht. Leider liefert Ihr alles andere als das was versprochen und propagiert wird! Ihr seid weder neutral, noch besonders freundlich. Allein in diesem Forum sind Ihre Antworten überaus unfreundlich und nicht besonders professionell!! Eine Schande wenn man bedenkt dass die Leute die eine Beschwerde aufsetzen, wirklich Hoffnung haben, dass Ihnen geholfen wird.

I only have this to say about Chipstars. Like almost all casinos based in Cuaracao, Chipstars is only good to play as long as you lose money. If there is a problem you are lost. Complaints are of no interest, but in order to maintain the platform we offer something similar to complaint management. Ultimately, all complaints are rejected because it is argued that everything was accepted by registering or if something is not listed in the guidelines, the player has violated the terms and conditions. This casino is simply ridiculous! You should take Cashwin and CatCasino as an example. Get rid of this casino. Lies and deceit!!!!

Zu Chipstars habe ich nur folgendes zu sagen. Wie fast alle Casinos die Ihren Sitz in Cuaracao haben ist Chipstars nur so lange gut zu bespielen wie man Geld verliert. Gibt es ein Problem ist man verloren. Beschwerden interessieren nicht, aber um die Plattform aufrecht zu erhalten wir sowas ?hnliches wie ein Beschwerdemanagement angeboten. Schlussendlich werden alle Beschwerden abgelehnt weil argumentiert wird man h?tte mit der Registrierung alles akzeptiert oder wenn was nicht in den Richtlinien aufgeführt ist hat der Spieler gegen die AGBs versto?en. Einfach lachhaft dieses Casino! Sollten Sich ein Beispiel an Cashwin und CatCasino nehmen. Blo? weg mit diesem Casino. Lug und Betrug!!!!

If you believe you are entitled to a refund, submit a complaint, and we will try to help. Since I heard about this situation for the first time here and now.

Such situations must be investigated first in order to find out the full context; thus, submit the complaint now:

http://www.kpvfaw.com/complaints/create

If the casino truly did something unfair, we'll try to help you.

I don't want to have anything to do with the casino anymore, but is it normal to be threatened??? A casino like this should be closed!!! A deceased person was registered and my credit card was used for deposits. Maybe it was one of my children, I don't know and there's no way to find out. I wrote to the casino and asked why there were no security mechanisms during registration to prevent something like this and asked for a refund. After all, a dead person can't confirm terms and conditions. Death certificate from 2019!!!! I sent it and then received several nasty messages!

Ich will mit dem Casino nichts mehr zu tun haben, aber ist es normal das einem gedroht wird??? So ein Casino geh?rt geschlossen!!! Eine verstorbene Person wurde registriert und meine Kreditkarte wurde für Einzahlungen genutzt. Vielleicht war es eins meiner Kinder, ich wei? es nicht und es ist nicht herauszufinden. Ich habe das Casino angeschrieben und gefragt warum es keine Sicherheitsmechanismen bei der Registrierung gibt um so etwas zu verhindern und um Rückerstattung gebeten. Schlie?lich kann ein Toter keine AGBs best?tigen. Sterbeurkunde aus 2019!!!! habe ich zugesandt und bekam daraufhin mehrere b?se Nachrichten!

Of course, it is not normal to threaten anyone, even with a good reason. How did the casino threaten you, please?

I'm sorry to say that, but if anyone's card was stolen and misused, I can't imagine how the casino could prevent that. The security mechanism is set to keep your sensitive information secure; it does not recognize who accesses your account on your behalf. This is technically impossible unless you use some sort of bioscan (fingerprint and so on) for that.

But honestly, I do not fully understand the whole issue, it seems.

What is it with a dead person? Can you help me with that, please?

The registered person is no longer alive. She died in 2019. How can a dead person register??? How can a dead person confirm the terms and conditions because I didn't get a refund. I don't want to say how the person threatened, but I would be happy to send you everything.

Die registriere Person lebt nicht mehr. Sie ist bereits 2019 verstorben. Wie kann sich eine tote Person registrieren??? Wie kann eine tote Person die AGBs best?tigen weil ich keine Erstattung bekommen habe. Ich m?chte hier nicht sagen wie die Person gedroht hat aber gerne sende ich Ihnen alles zu.

Hello.

Oh, I see now!

Well, try to look at it like this: The casino is not a state office, and its registration form is not confronted with any database (unlike in the UK, for instance) thus, entering false or incorrect information is solely an act of bad faith and a step against terms and conditions. Though I understand your point of view, everyone knows such fraud is against allowed procedure. So, it does not actually matter who's identity was used; it does, however, matter who committed this step.

When it comes to getting back the deposit you have not authorized, I strongly suggest you contact your bank.

I have had this experience, and I can say it took 2 months, but I got the money back.

I still think you should also submit the complaint here on Casino Guru. I may have missed some point I'm not aware of now,..

I contacted the bank and at the same time called the police about threats. That's why I won't complain here, but Chipstars' methods are a complete disaster. I can understand if you don't refund, but threatening is not an option!!!

I will get my money back through the bank but just mentioning. Casinos with a German license check beforehand whether the person is real. But at the other casinos it's all about profit and less about gambling responsibly!

Ich habe die Bank eingeschaltet und gleichzeitig die Polizei wegen Bedrohung. Deswegen werde ich hier keine Beschwerde einleiten aber die Methoden von Chipstars sind schon eine v?llige Katastrophe. Ich kann verstehen wenn man nicht erstattet, aber drohen geht nunmal gar nicht!!!

Ich werde über die Bank mein Geld zurückholen aber erw?hnt sei nur. Casinos mit deutscher Lizenz prüfen vorher ob die Person real ist. Aber bei den anderen Casinos geht es nur um Profit weniger darum verantwortungsvolles Glücksspiel zu betreiben!

I sent you screenshots to [email protected] ...

Screenshots habe ich Ihnen an [email protected] zugesandt…

I can't help you with that, I'm just a forum admin. Please submit the complaint; this is the way to follow:

http://www.kpvfaw.com/complaints/create

Please, consider that. ??

You wanted to know how the threat was made. I sent this to you. Either you want to know or you're just pretending. That's why I don't think much of CasinoGuru. You support a casino like Chipstars that threatens customers.

Then don't ask who threatened and how if you ultimately don't care!!!

Sie wollten doch wissen wie man gedroht hat. Das habe ich Ihnen zugesandt. Entweder Sie wollen es wissen oder Sie tun nur so. Deshalb halte ich von CasinoGuru nichts. Ihr unterstützt so ein Casino wie Chipstars das Kunden bedroht.

Dann fragen Sie nicht wer, wie gedroht hat wenn es Sie letztendlich doch nicht interessiert!!!

Aha, ok. It makes sense. Thanks for the notice, and do not mind my previous reply, please.

In such a case, I would share the details and post them here on the forum. We at Casino Guru believe in transparency and openness, let others make their opinion too.

Ok

The threatening employee is supposedly called Danilo and has a Spanish number, although it is not entirely certain whether that is his real name. He pretended to be the operational manager of Chipstars...

Der drohende Mitarbeiter hei?t angeblich Danilo und hat eine spanische Nummer, wobei es auch nicht so sicher ist ob er wirklich so hei?t. Er gab sich als Operativer Leiter von Chipstars aus…

I really appreciate you being strong enough to come here and share your experiences. I hope no one else will ever go through the same situation!

Thank you.

I'm not afraid of things like that, Mr. Danilo doesn't know who he's messing with here :)

Ich habe keine Angst vor solchen Dingen, der Herr Danilo wei? ja auch nicht mit wem er sich hier anlegt ??

Dear Radka,

You have been informed via direct comminication channel, this will clear up any questions regarding this frankly frivolous request by ngam5771.

Your Chipstars team

Dear Chipstars team,

It doesn't matter and doesn't matter what a customer is!!! who makes or does lose money on you. After all, you end up winning money. You can professionally decline any request and everything is done.

But it is unforgivable and completely unprofessional to react like that and a customer!!! to threaten. But maybe that's unfortunately the pace and tone in Spain/Curacao or wherever else Mr. Danilo is located ??

Sehr geehrtes Chipstars Team,

es ist v?llig egal und spielt keine Rolle was ein Kunde!!! der bei Ihnen Geld verliert macht oder tut. Schlie?lich gewinnen Sie am Ende Geld. Sie k?nnen jede Anfrage professionell ablehnen und alles ist erledigt.

Aber es ist unverzeihlich und v?llig unprofessionell so zu reagieren und einen Kunden!!! zu bedrohen. Aber vielleicht ist das leider die Gangart und der Ton in Spanien/Curacao oder wo auch sonst der Herr Danilo sitzt ??