This is by far the most blatant and unfair complaint. They won't let me reopen the complaint. It's incredible they're protecting this casino.

Es la queja más clara y más injusta con diferencia. No me permiten reabrir la queja. Es increíble que protejan a este casino

Honestly, I read the complaint and disagree with you.

"I’m sorry we couldn’t reach a more positive outcome.

Over the past two months, we’ve asked several times for the exact transaction IDs of your deposits so we could verify which payments were credited to your account and which were not. Despite your efforts to share screenshots and dates, the lack of specific transaction references means we cannot substantiate your claim or challenge the casino’s records.

Without these verifiable details, we’re unable to move forward with an effective investigation. Therefore, we must now close your case as rejected due to insufficient evidence to support the complaint."

This is not us protecting any casino.

Thank you for your interest in the case.

All IDs shown in the screenshot were credited (5)

There are 7 charges on my card statement video. Two of them were never credited. They were stolen.

That is something objective and accredited

That's why I don't understand it

Gracias por interesarte en el caso.

Todos los ID que figuran en la captura de pantalla fueron acreditados (5)

En el vídeo del extracto de mi tarjeta aparecen 7 cargos . Hay dos que nunca se acreditaron. Me los robaron

Eso es algo objetivo y acreditado

Por eso no lo entiendo

I am absolutely certain that this casino is shady because of what they did to me.

It's not about the money anymore, it's because they've done it to more players.

That's why I'm asking for your help to protect the players.

Believe me, it's not the 100€. I'm not going to get out of poverty, it's a matter of conviction.

Tengo la certeza absoluta de que este casino es turbio por lo que me han hecho.

Ya no es por el dinero si no pq lo habrán hecho a más jugadores.

Por eso te pido tú ayuda para proteger a los jugadores.

Créeme no son los 100€. De pobre no voy a salir , es una cuestión de convicción

I'd like to avoid cycling in this matter, If I may. When we discussed the bank statement option here on the forum, I also asked my colleague about your case and she was more than convinced you were not able to actively provide important details. Just as explained upon the complaint closure. ??

Under such circumstances, I really can't comment further; I'm not the complaint handler here.

I imagine this is a weird situation for you. My only recommendation is to reach out to your complaint handler and properly explain the whole matter, providing missing details mentioned in the complaint. For example, you believe the IDs were identified; she does not.

I am unable to assist in this matter. I am sorry.

Perfect. Thank you.

I will do so

Kind regards

Perfecto. Gracias.

Así lo haré

Saludos cordiales

You are welcome. I hope you and the handler will find a common ground.

Hello, my friend! I'd love to get in touch with you. I need help with some issues I see you're proficient in. If you'd be so kind as to send me your email, it would be a great help. Best regards.

Hola currito! Me encantaría poder contactar contigo. Necesito ayuda en algunos temas que veo que controlas. Si eres tan amable y me pasas tú correo sería de gran ayuda. Un saludo

Hey, what do you need help with? Maybe we could assist you in some way, try to describe your situation please.??

Can you give me your email? Regards.

Me puedes dar tu correo! Saludos

It was written for you by the player.????

Hi Jaro! Well, I can't see it.

Hola jaro! Pues no puedo verlo.

Can you tell me what you see, please?

This is the email player wrote to you. ??

I just see how he retweets the text I wrote

Simplemente veo como retuitea el texto que yo escribí

Oh, okay, it was a problem with the translator! If it's enabled, the full message isn't visible. Thanks for your help!

Ah vale, era un problema del traductor! Si está activado no se ve el mensaje completo. Gracias por tu ayuda!

You're welcome, but I edited my message since the player deleted it so I wouldn't have it in my post. I hope you managed to write it down.??

Yes, thanks for your help!

Si, gracias por tu ayuda!