As far as I believe, you already solved this issue via the regulator, am I correct, please?

Please bear in mind that we deliberately serve as mediators, we are not regulators nor lawers, so our hands are bound sometimes.

What Kristina wrote to you is all right. It's a business standard that payments are handled by those payment providers - the 3rd party company, so such an issue is out of our reach and the casino must usually wait for the provider to solve the problem - it's up to the provider.

don't make me wrong, however, customers should not get involved.

hbabe already deposited 500. once requested a withdrawal of 150 where only 88 arrived in my account. I've been put off for two weeks that the remaining amount will still reach my account. but nothing happens, can only advise against playing here. the support is polite but not necessarily helpful. It just says you have already completed the process and the money should be coming very soon. just don't play here, there are enough sites where you can gamble. a deposit has completely gone under. 10 euros which I don't get back either because they say the amount will be refunded. not true either. the incident was already 10 days ago.

these are scammers.

hbabe bereits 500 eingezahlt. einmal eine auszahlung von 150 beantragt, wo nur 88 auf meinem konto ankamen. werde seit zwei wochen vertr?stet, dass der restliche betrag noch mein konto erreichen wird. es passiert aber nichts, kann jedem nur davon abraten hier zu spielen. der support ist zwar h?fflich aber nicht unbedingt hilfreich. es wird lediglich gesagt, sie h?tten den vorgang bereits abgeschlossen und das geld müsste sehr bald kommen. spielt hier bloss nicht, gibt genug seiten auf den man zocken kann. eine einzahlung ist komplett untergegangen. 10 euro welche ich auch nicht wiederbekomme, da sie sagen, der betrag wird zurück erstattet. stimmt auch nicht . liegt bereits 10 tage zurück der vorfall.

das sind betrüger.

Wow same for me ! And today they told me that the money was credited and lost, which is not true at all. Also they inform me I cannot withdraw more money that deposit but only less.... This casino is a scam... Do you know who the providor is ?

You must send a complaint to https://www.curacao-egaming.com/

they are the gambling regulator. Mine problem was solved just 6 days later after send the complaint

Kindly submit the complaint as well, as I have instructed earlier.

http://www.kpvfaw.com/complaints

Thank you.

Real dirty casino "Fairspin" also the well-known streamer Casinodaddy promote the casino. Stay away from this casino it's dubious!

Richtiges drecks Casino ,,Fairspin" auch die Bekannten Streamer Casinodaddy Promoten das Casino.Haltet euch fern von diesem Casino es ist unseri?s!

Hello,

I can see that your complaint against this one was closed as resolved and you got your winnings. It's been

months back. How long did you wait for the money back then?

A dubious casino for a really long time. Do you have a good recommendation for me for players from Germany Radka? LG

Echt lange ein unseri?ses Casino .Hast du eine gute Empfehlung für mich für Spieler aus Deutschland Radka ? Lg

You can start by browsing the recommended casinos. Alternatively, you can browse newly opened casinos.

Feel free to adjust all filters to your liking.

I can't recommend casinos directly because I'm not a big player myself ??.

I deposited €10 and my money is in London...

Fairspin says this is my problem....

Skrill says contact the casino...

Fairspin doesn't care...

They say errors in skrill...

They let me deposit somewhere in Lindin... Say afterwards it's not our fault...

Error in the system ...

The same trick for the 3rd time...

Not even a few FreeSpins after hours of support stress..

And get documents...

Fairspin used to be 10/10.. Now 2/10..

Even with the token holding they didn't cheat by about 100 €..

Be careful with the token game...

They try to scam you with payouts that suddenly disappear with no hint of possible complications...

Ich hab 10 € eingezahlt und mein Geld ist in London...

Fairspin sagt das ist mein Problem....

Skrill sagt ans Kasino wenden...

Fairspin ibteresiiert das nicht...

Die sagen fehler bei skrill...

Die lassen mich irgendwo in Lindin einzahlen... Sagen hinterher fehler liegt nicht an uns...

Fehler im System ...

Schon das 3te Mal der gleiche Trick....

Nichteinmal ein paar FreeSpins nach stunden langem support Stress..

Und Dokumente besorgen...

Fairspin war mal 10/10.. Jetzt 2/10..

Auch mit dem Token holding haben sie nich um ca 100 € betrogen..

Vorsicht beim token game...

Sie versuchen euch zu betrügen mit auszahlungen die dann pl?tzlich verschwinden ohn Hinweis auf m?gliche Komplikationen...

Hi,

thank you for sharing. Did you eventually solve the deposit issue? I must confess that I did not fully follow: the money "was in London" and then you deposited it "somewhere in the Lindin".

I'm also interested to know, how does the token game work in Fairspin? How exactly you were cheated? ??

They have payment systems that they can't control or fix problems with. I waited for my money 4x weeks and spent time in support chats.

No money came but always sometime ..

Now I've been waiting for my money since 12/20/22.

...

With the token game you can theoretically invest money with zones in the casino...

At some point I wanted to pay out my shares from the casino and fell for the terms and conditions that are very hidden and sneaky.

I never received this payout.

I advise to take screenshots of the chat for everything. And to explicitly ask everything and have proof.

Imagine buying stocks with a credit card.. But you don't get your money because you paid out with a bank transfer...

The tricks are about as bad as that.

I have screenshits of chat histories that are very..very disrespectful...

Die haben Zahlungssysteme die sie nicht kontrollieren k?nnen oder im Stande sind Probleme damit zu beheben. Ich habe 4x Wochenlang auf mein Geld gewartet und Zeit in Support Chats verbracht.

Kam nein Geld aber immer irgendwann an..

Jetzt warte ich seid 20.12.22 auf mein Geld.

...

Beim Token game kann man in der Theorie geld mit Zonsen im Casino anlegen...

Wollte irgendwann meine Anteile vom Casino auszahlen und bin auf AGB's rein gefallen die sehr versteckt und hinterh?ltig sind.

Hab diese Auszahlung auvh nie erhalten.

Ich rate dazu fur alles screenshots zu machen vom Chat. Und explizit alles nachzufragen und nen Beweis zu haben.

Stellen sie sich vor aie kaufen aktien mit Kredit Karte.. Ihr Geld erhalten sie aber nicht weil sie mit Banküberweisung ausgezahlt haben...

So b?se in etwa sind die Tricks.

Ich habe Screenshits von Chatverl?ufen die sehr..sehr Respeklos sind...

Hello,

not the best experience, I won't be happy about that either. Did I understand correctly that this is not the first time you're facing an issue with the deposit (among other issues)?

Anyway, I fear that the problem can be caused by the payment provider, and that is something the casino can't resolve on its own. Not ideal, but quite common.

I can see that you wrote "The money has been credited to Fairspin's bank account in london" - in the complaint.

Can you see that amount in your casino account? ?? Or do you just know that the money has reached the recipient, but issue persists? I'm honestly not sure.

I have a skrill transfer receipt.

It says that the money was transferred to London

Ich Hab nen überweisungsbeleg von skrill.

Da steht drin das das geld nach london überwiesen wurde

Well, has the issue with the lost deposit been solved already? The complaint remains open, so maybe you would like to update Nick about the other issues you described. ??

The problem is not solved and it has existed for over a month.

I get fobbed off with copy paste spam messages at the casino

Das Problem ist nicht gel?st und es besteht seit über einen Monat.

Ich werde mit copy paste spam Nachrichten im Casino abgewimmelt

Seems that both Nick and I lost track of the issue. ??

I would say that you should write a short recap of the problem and paste it into the complaint. Can you do that, please?

They laughing u in ur face while they scam u..

Summary:

My money was transferred but not credited.

According to the transfer receipt, the money was sent to an account in London.

They laughing u in ur face while they scam u..

Zusammenfassung:

Mein Geld wurde überwiesen aber nicht gut geschrieben.

Das Geld wurde laut überweisungsbeleg auf ein Konto nach London gesendet.

Hello,

I do not see any inappropriate reactions on the chat operator's site, to be honest.

The transaction is under investigation, hence no other "guy" can tell you more until this investigation is over, I'm afraid. To investigate further, the casinos usually forward the issue to their 3rd party payment provider, until further notice, the casinos can only wait for the results, at that moment you are literally in the same boat.

I suggest you wait for an update, there is nothing else you can do, I'm sorry.

I checked your complaint though, and find out that 12 hours ago the casino informed, that they had asked the provider for an update and received it.

I guess that this is a good turn.??

This is a small snippet...

Nothing is clear yet

Only delayed again with requesting documents that I sent several times a month ago.

My token payout, which is not paid out, was simply ignored

Das ist ein kleiner Ausschnitt..

Gekl?rt ist noch nichts,

Nur wieder Zeit hinaus gez?gert mit Unterlagen anfordern die ich mehrfach vor nem monat gesendet habe.

Meine Token Auszahlung die nicht ausgezahlt wird, wurde auch einfach ignoriert