S?vitt jag tror har du redan l?st det h?r problemet via regulatorn, har jag r?tt, tack?
Kom ih?g att vi medvetet fungerar som medlare, vi ?r inte tillsynsmyndigheter eller advokater, s? v?ra h?nder ?r bundna ibland.
Det Kristina skrev till dig ?r okej. Det ?r en aff?rsstandard att betalningar hanteras av dessa betalningsleverant?rer - tredjepartsf?retaget, s? en s?dan fr?ga ?r utom r?ckh?ll f?r oss och casinot m?ste vanligtvis v?nta p? att leverant?ren ska l?sa problemet - det ?r upp till leverant?ren.
g?r mig inte fel, men kunder ska inte engagera sig.
As far as I believe, you already solved this issue via the regulator, am I correct, please?
Please bear in mind that we deliberately serve as mediators, we are not regulators nor lawers, so our hands are bound sometimes.
What Kristina wrote to you is all right. It's a business standard that payments are handled by those payment providers - the 3rd party company, so such an issue is out of our reach and the casino must usually wait for the provider to solve the problem - it's up to the provider.
don't make me wrong, however, customers should not get involved.