Hello !

Unfortunately, my experience with this casino is not a good one. I say this because I noticed yesterday that my bank statement shows transactions from merchants of different categories. None of these merchants have the merchant code 7995, and this is a problem because I have activated security against gambling deposits with the bank, yet this casino somehow managed to create a security breach.

This does not seem right to me. I tried to contact them, but they blocked my account and did not respond to my question or my request for a refund of the amounts charged by those merchants! In my opinion, responsible gambling does not exist here, and this casino is lacking in ethics and morality by doing this, knowing that addicts will find a way to play here!

On March 26, 2025, I made the following deposits to this casino:

400.00 EUR TERRVERS

500.00 EUR SitexCraft

500.00 EUR TERRVERS

300.00 EUR TERRVERS

100.00 EUR PRDCTLUX

My conclusion about this casino is that they are making a mockery of all addicts. Even aside from this, it is illegal to use a different merchant code for money laundering!

I'm really sorry for the whole situation at this casino.

As I believe it is due to the fact that the casino uses some third-party payment provider, and it doesn't show the same when you look at the deposits made.

Unfortunately, this way, your bank doesn't block the payments.

We'll need to wait now to see if our complaint team will be able to do something regarding your complaint, even though I am not very optimistic. Sorry to tell you that.

Also, if you need some professional help with your situation, here you can find help centers available in your country.

I wish you all the best, of course. ??

Hello,

This is very actual topic and other players have already been discussing options in a specific thread; perhaps you would like to give it a look. ??

I also spotted an active casino representative in this Gamblezen's thread, so perhaps you will get more official responses.

I'm sorry to see that this practice ruined your efforts to block yourself from casinos.

Another thieving casino from this group, rigged games, RTP doesn't exist here, and apart from the 135 spins I won with the deposit they blocked. Once again the guru is manipulating the scores of the casinos just to get a piece of the pie, right?

Mais outro casino ladr?o desse grupo, jogos manipulados, RTP n?o existe aqui, e fora as 135 rodadas que ganhei com o depósito eles bloquearam. Novamente a guru articulando as pontua??es dos casinos só para levarem uma parte do bolo né.

??

I'm sorry you got the error.

Have you tried to contact the support so they can try to fix it, or do you just accuse everyone around you?

Yes, I contacted support, they fixed it and put another game in place and, incredible as it may seem, it didn't pay out in any of the 135 rounds, it's incredible, but anyway, as you say, LUCK WASN'T ON MY SIDE, yesterday again I made the mistake of wanting to bet on MonsterWin, I lost my money like water. Of those casinos you rate highly, is there one that doesn't manipulate the games and delivers the correct RTP of the games?

Sim eu entrei em contato com o suporte, arrumaram e colocaram um outro jogo no lugar e por incrível que pare?a n?o pagou em nenhuma das 135 rodadas, é incrível, mas enfim, como vocês costumam falar, A SORTE N?O ESTAVA AO MEU LADO, ontem novamente fiz a besteira de querer apostar na MonsterWin, perdi meu dinheiro igual água. Desses casinos que vocês d?o nota alta, existe um que n?o manipule os jogos e entregue as RTP corretas dos jogos?

Well, I start to believe that online games are really not your thing, so maybe you need to reconsider joining more casinos. What do you say?

Also, if you have any proof that the RTP of any casino is manipulated, please send it to us, and our team will surely investigate the matter.

Thanks.

the casino is good and fast with a wide variety of games, but the support is bad.

account is already validated but they don't pay.

o casino e bom rápido muita diversidade de jogos, mas o suporte e mau.

conta já esta validada mas pagarem nao pagam.

Hi, how long has it been since the casino failed to pay you. Do you know the reason why? Have you tried to resolve it with support and apparently they didn't give you any advice or is there something else why you say that support is not good?

Yes, I have already spoken to the support chat, in which they say that it is not their responsibility to send an e-mail to the support, I have already sent an e-mail, so far nothing, KYC sent an e-mail asking for the documents, they have been sent, they do not accept because they have to have the address in the bank, which they do not put as it is in the print, I canceled the withdrawal and did it through another bank and so far nothing. They don't even reply to emails, so you can see that the support isn't good. It doesn't matter where you get it from, now it's up to you to pay.

Sim já falei com o chat suporte,no qual dizem que n?o e da competência deles para mandar e-mail para o suporte já mandei e-mail até agora nada, o KYC mandou email a pedir os documentos foram enviados n?o aceitam porque tem de ter a morada no bancos no qual eles n?o metem como está na print cancelei o levantamento e fiz por outro banco e até agora nada. Nem respondem aos e-mail, logo vês se que o suporte n?o e bom. Para receberem n?o interessa de onde vem,agora para pagarem e que s?o elas.

So I see that support is not helping much. 

But what I would recommend is not to put a cancel on the next withdrawal because it will only prolong the waiting time again. So now you have to restart the waiting time again. 

If 14 days pass and nothing happens and you have no money let us know.

However, you will also need to go through verification without it you can use whichever method you want but if it is not successful you will not get the money.

i had made the deposit through payshop, i tried to withdraw through binace as they had already paid me through there, but they rejected me so i tried bank transfer in which they asked me for the data, i was sent the data and they didn't accept it because i had to have the address, but the bank doesn't provide it either on paper or through the bank's app. i canceled the withdrawal. i withdrew again through another revolute last saturday until now nothing, they don't answer they don't say anything.

eu tinha feito o deposito por payshop, tentei fazer o levantamento pela binace como ja me tinham pago por la,mas rejeitaram entao tentei por transferencia bancaria no qual eles me pediram os dados foram enviados os dados e nao aceitaram porque tinha de ter a morada, mas o banco nao fornece tanto em papel como pela app do banco. cancelei o levantamento. fiz levantamento outra vez por outro revolute no sabado passado ate agora nada, nao respondem nao dizem nada.

I see that there are different payment methods mixed in there. It is always best to withdraw the one you have deposited. Did they tell you why they rejected your withdrawal via binance? When they asked you for a statement with your address, couldn't you get one from the bank on request? 

I don't know how the next withdrawal will go, but don't make any more withdrawals and don't choose another method because it will probably just mess everything up. 

If you can't get anywhere, no one will answer you, etc., let us know and we'll try to help. 

But give it some time.

Good morning, the withdrawal through Binance was rejected because the deposit had not been made there, and that I should do it by bank transfer which I tried to do and it is not working either because of the address. now I'm doing it through revolute, and now they don't answer.

Bom dia, o levantamento pela Binance foi rejeitado porque o deposito nao tinha sido por la,e que deveria fazer por transferencia bancaria no qual eu tentei fazer e tambem nao esta a dar por causa da morada. agora estou a fazer pela revolute, e agora nao respondem.

I'm afraid that if they told you that you can't withdraw through binance because you didn't deposit that way, it can happen with a revolut withdrawal. 

I asked you if you could ask for a statement from the bank that would have everything the casino needs.

yes, if it's an extract, everything is there!

sim,se for extrato sim tem la tudo!

Okay, so don't you think that would be a better solution and at the same time you would be verified?

Gamblezen let me sign up when I was in Gamstop and Gamban, I was depositing time after time after time.

I asked for my account to be closed because of my gambling problem and it wasn’t closed, I’ve never had a withdrawal.

I sent Gamblezen numerous emails asking if a resolution could be offered eg a refund because they let me down on there part, despite me sending over 14 emails I’ve had no response and it’s been weeks

but i'm already verified. my account is verified, so i don't know why they're making things difficult. and i'm still waiting for an email from them since saturday, they don't answer.

mas eu ja sou verificado. a minha conta esta verificada,dai nao sei o porque que eles estarem a dificultarem as coisas. e ainda estou a espera de email da parte deles desde sabado, nao respondem.

Hello, it's definitely not pleasant and I'm sorry that it went on like this even though you tried to communicate with the casino. 

Absolutely no response when you tried to close your account? I would also like to add that if you have a gambling problem it is best to self-exclude, because if you close your account, you can often open it again in the future without any problems. 

However, if the casino does not respond even in that case it would be sad. Did you try to contact them only via email or did you also write to them via live chat or several channels?

If you would like to self-exclude your account, you can file a complaint with us and our team will try to help you somehow. 

Do you think you'll go for it?