Hello, I played at gate777 casino, they treated me very kindly, everything was perfect until I requested a withdrawal of money in the amount of 70,000 Argentine pesos, I requested a manual withdrawal to my skrill account and from one moment to another they blocked my account due to problems Of security, I verified my account perfectly, and they accepted everything, and I have screenshots of the chat with support where they told me that the money would be reflected in my account in 24 hours I do not understand what happened

Hola yo jugue en casino gate777, me trataron muy amablemente, iba todo perfecto hasta solicite un retiro de dinero por un monto de 70000 pesos argentinos, solicite el retiro manual a mi cuenta de skrill y de un momento para otro me bloquearon la cuenta por problemas de seguridad, yo verifique mi cuenta perfectamente, y me aceptaron todo, y tengo capturas de la charla con soporte donde me decian que el dinero iba a estar reflejado en 24 hs en mi cuenta no entiendo que paso

Please I need help since they blocked my account with money in it

Por favor necesito ayuda ya que me bloquearon la cuenta con dinero en la misma

Hi sorry to read that. First of all how Long ago was it when they broke contact?

The casino itself has a good reputation. Are you new with them or played there for some time?

Hello frankey, I am new, they have already contacted me and I hope to solve the problem, maybe I will hurry to publish, they were always very kind to me that I cannot deny but this attitude seemed suspicious.

Hola frankey, soy nuevo ya se pusieron en contacto conmigo y espero solucionar el incoveniente quizas me apresure en publicar siempre fueron muy amables conmigo eso no lo puedo negar pero me parecio sospechoso esta actitud

Hello Cgrchedman, it's good they came back to you! Still what's their statement about security problem you mentioned, please?

Let us know how are you faring with withdrawal.

As far as the casino communicates with you, it's fine even when the account is blocked for now. I hope it's gonna get resolved soon ??

Well, I'm still waiting and they keep me waiting, everything was agreed to so that they pay me to my skrill account, now they ask me for a bank statement when I was very clear that I wanted to be deposited in skrill, verify everything, even with a copy of the address made by the police, I don't know what to expect and I don't understand why so much bureaucracy, I didn't break any law or regulation and I don't think they will pay me, and I don't understand it, my account is still blocked after receiving an email confirming my verification

Bueno aun sigo esperando y me hacen seguir esperando eataba todo acordado para que me paguen a mi cuenta skrill ahora me piden un extracto bancario cuando fui muy claro en que queria que me depositen en skrill verifique todo incluso con una copia de domicilio echa por policia, nose que esperar y no entiendo porque tanta burocracia, no infrigi ninguna ley ni norma y no creo que me vayan a pagar, y no lo entiendo mi cuenta sigue bloqueda despues de haber recibido mail que confirma mi verificacion

Hello frankey again, look, I'm still waiting, and they do not give me a solution, I already present all the documentation they requested and I verified my account 2 times I even presented a certificate of address made by the police and even so they do not refund the money earned, it was all agreed so that They will pay me for skrill manually and I have been waiting for 4 days, I still have the account blocked, and also today they sent me an email asking me for a bank statement to continue doing time, I no longer understand what they want

Hola frankey nuevamente, mire sigo esperando, y no me dan solucion ya presente toda la documentacion que solicitaron y verifique mi cuenta 2 veces incluso presente un certicado de domicilio echo por policia y aun asi no me reintegran el dinero ganado, estaba todo acordado para que me pagaran por skrill manualmente y ya llevo 4 dias esperando sigo con la cuenta bloqueada, y ademas hoy me mandaron un mail pidiendome extracto bancario para seguir haciendo tiempo, ya no entiendo que quieren

Well, I'm still waiting and they keep me waiting, everything was agreed to so that they pay me to my skrill account, now they ask me for a bank statement when I was very clear that I wanted to be deposited in skrill, verify everything, even with a copy of the address made by the police, I do not understand what to expect and I do not understand why so much bureaucracy, I did not break any law or regulation and I do not think they will pay me, and I do not understand my account is still blocked after receiving an email confirming my verification.

Bueno aun sigo esperando y me hacen seguir esperando eataba todo acordado para que me paguen a mi cuenta skrill ahora me piden un extracto bancario cuando fui muy claro en que queria que me depositen en skrill verifique todo incluso con una copia de domicilio echa por policia, nose que esperar y no entiendo porque tanta burocracia, no infrigi ninguna ley ni norma y no creo que me vayan a pagar, y no lo entiendo mi cuenta sigue bloqueda despues de haber recibido mail que confirma mi verificacion.

They still contacting you. That's good. Sometimes casinos in Europe ask for extra verification especially if you play the casino for the first time and the deposit and cash out methods are different.

For example if I do a deposit using Paysafe and later crashing out in my bank account as they can't cashout into Paysafe, they still ask me for a screenshot of the deposit I made to them. To make sure it was really me who made it. They don't do that to annoy me or because they are bored. They have to by law.

The EU and especially German banks and regulators are very suspicious and paranoid about online payment service like Skrill and others since the "Wirecard' scandal.

The only reason they banned you I can think of is that it's a temporary ban until this is solved. Did you play on any other casinos that belong to the same group? Or can you sign up to any of the sister casinos? There are about 30 I think . Run by ' Imperium Network Solutions' group

I think you should just be a little more patient ??

Something like this can sometimes take time, but usually Gate 777 is a reputable casino which will definitely pay you your winnings ??

Ich denke du solltest einfach etwas geduldiger sein ??

Sowas kann manchmal Zeit in Anspruch nehmen aber in der Regel ist Gate 777 ein seri?ses casino welches dir deine gewinne bestimmt auszahlen wird ??

So don't worry ?? ??????

Keine Sorge also ?? ??????

Hi, I'm bothering again, does anyone know to which competent authority gate777 can be reported?

Hola vuelvo a molestar, alguien sabe a que autoridad competente se puede denunciar a gate777 ?

Hello there, since the casino is licenced in Malta I would suggest MGA.

You have not received anything yet, haven't you?

Hello, no I have not received anything yet 7 days waiting

Hola, no aun no he recibido nada 7 dias esperando

Hello, are they in touch with you in any way, please?

I can see that complaint is in progress, so I am sure if there is a way for you, our team will find it.

2 days ago because it was the weekend that they did not contact me, I am waiting and today I am going to try to communicate with live support to see what they tell me

Hace 2 dias porque era fin de semana que no se contactaron conmigo, estoy a la espera y hoy me voy a intentar comunicar con soporte en vivo a ver que me dicen

Ok, just a kind reminder - printscreen everything discussed though the live chat (I'm sure you know).

Hello, thank you for your experience with this casino. I assume you don't play here anymore, don't you?