10/05/2022 I deposited R$ 30.00 in this (Casino), I managed to win R$ 350.00, I requested a withdrawal of R$ 300.00, leaving R$ 50.00 to play.

10/06/2022 playing "I profited" another 300,00R$, this with the previous withdrawal of 300,00R$ in "analysis".

To my surprise, when trying to log into the app, the message appears "your account has been blocked, 9.1.2 only one account per person is allowed. No winnings can be colored on accounts opened with false names or on multiple accounts opened by the same person"

Having no other or other open accounts, I contacted support, where they affirmed such an accusation and maintained the block, being even mocking in saying that I can continue playing on the other account I have..

So I asked them to present me the email of this other account so that I could have knowledge and prove this supposed duality.

They refused, and kept the illegal blocking of my account with the amount of R$ 625.00, without legal reasons, much less evidence, withholding the gain, misappropriation of the values.

05/10/2022 Depositei 30,00R$ nesse (Casino) ,consegui ganhar 350,00R$ ,solicitei o saque de 300,00R$ ,deixando 50,00R$ para jogar.

06/10/2022 jogando ,"lucrei" mais 300,00R$ ,isso com o anterior saque de 300,00R$ em "análise".

Para minha surpresa, ao tentar logar no aplicativo, surge a mensagem "sua conta foi bloqueada, 9.1.2 é permitido apenas uma conta por pessoa.Nenhum ganho pode ser colorado em contas abertas com nomes falsos ou em várias contas abertas pela mesma pessoa"

N?o tendo outra ou demais conta em aberto, entrei em contato com o suporte, onde afirmaram tal acusa??o e mantiveram o bloqueio, sendo até debochados em dizer que eu posso continuar jogando na outra conta que tenho..

Ent?o solicitei que me apresentassem o email dessa outra conta para assim eu ter conhecimento e me provar essa suposta dualidade.

Se negaram, e mantiveram o bloqueio ilegal de minha conta com o valor de 625,00R$ ,sem motivos legais ,muito menos provas, retendo i ganho, apropria??o indevida dos valores.

The same thing happened to me!

Aconteceu o mesmo comigo!

Hello,

I'd say that even if you had multiple accounts, the casino should consider whether is fair to void your winnings.

If you feel mistreated, I ask you kindly to submit a complaint.

This casino has a perfect reputation so I assume that they should be able to prove that your winnings should be voided and present some evidence.

Hello,

well, I dare to say that casino that solves every complaint is quite decent and pays the winnings. You can check the complaint section here, or visit the "reputation explain tab" to learn more.

Kindly submit the complaint and present your opinion and proof, please. Our complaint team will go through it and will also try to help you out.

May I know what reason has the casino stated? Why your winnings were voided?

Hello, I moved your post here to make the thread more organized.

As far as I understand, you're currently in the middle of the KYC process, am I correct?

So your only concern now is whether the casino will pay you eventually. I'd say it would be best to cooperate and pass the verification successfully, hence the withdrawal can proceed.

I have a verified account on mr.bet. I always made my deposits and withdrawals from the same house. Suddenly this casino decided to steal the winnings from the bets. I requested a withdrawal on 10/29/2022. Until today, 11/15/2022, they didn't pay and they don't even give explanations. I have already tried via chat and email. No reply. I have already reported this crap mr.bet casino here in Brazil. And I won't stop. I will report it to international bodies as well. Irresponsible casino.

Tenho conta verificada no mr.bet. sempre fazia meus depósitos e saques do mesmo moro. De repente esse cassino resolveu furtar os ganhos das apostas. Solicitei uma retirada no dia 29 /10/2022. Até hj 15/ 11/2022 n?o pagaram e nem explica??es eles d?o. Já fiz a tentativa via chate e email . Sem resposta. Já denunciei essa porcaria de cassino mr.bet aqui no Brasil. E n?o vou parar. Vou denunciar em órg?os internacionais também. Cassino irresponsável.

Hello, carlopina1961

It is quite strange that with your profile being verified you're lacking the withdrawal. What I find most annoying is that you also have no clue what is wrong. To be more concrete, according to your complaint the casino claims that the money was sent already.

I guess it would not hurt to ask the Pix about any possible pending transaction or ask the casino to provide the transaction number in advance - if you get a reply ??

I would start with Pix, I guess.

I've been playing at mrbet for a year, I've really paid a lot, never really won anything, always small amounts that were paid out quite quickly again and again until I won a little more and now everything is taking way too long, I can't do it, verified strangely everything takes a lot

longer and I can't verify my deposit though

i uploaded all the documents and the casino guru mrbet gives such a good rating i just don't understand i keep reading the same players have problems to verify themselves players have problems to verify themselves this is a tactic for people to gamble away their won money and the casino not have to pay out that much and casinoguru accepts something like that

Ich spiele seid einem Jahr bei mrbet habe sehr viel wirklich sehr viel eingezahlt nie richtig was gewonnen immer kleine Betr?ge die auch immer wieder recht schnell ausgezahlt worden sind bis ich mal etwas mehr gewonnen habe und jetzt alles viel Zu lange dauert ich es nicht schaffe verifiziert zu werden komischerweise dauert alles viel

l?nger und ich schaffe es nicht meine Einzahlung zu verifizieren obwohl

ich alle Dokumente hochgeladen habe und das Casino Guru mrbet so eine gute Bewertung gibt verstehe ich einfach nicht ich lese immer wieder das gleiche Spieler haben Probleme sich zu verifizieren Spieler haben Probleme sich zu verifizieren das ist eine Taktik damit Leute ihr gewonnenes Geld verspielen und das Casino nicht soviel auszahlen muss und casinoguru akzeptiert sowas

Hello,

the verification can be a lengthy process and it's inevitable in order to withdraw winnings. Some casinos require players to verify each year, or when a certain limit is hit, that is for security measures.

I think you should acknowledge that we are not an official authority and we do not get any kind of explanation for every KYC made by the casino. We just try to help players when they are out f options. I honestly think that is very unwise to post such a statement while your complaint is active. Let us try to help now and criticize later. ??

Sometimes, the verification is quick, sometimes it is not. 

Furthermore, what do you mean that you can't "verify your deposit" please?

Everything still worked in the end.

what I mean by verifying the deposit is that mrbet wants proof of your last deposit and not your account. Yes, I hope it works better between the players and Mrbet in the future. I've read through the forum here and would also help people of course.

Es hat alles funktioniert am Ende doch noch.

was ich mit der Einzahlung zu verifizieren meine ist, das mrbet einen Nachweis haben m?chte von deiner letzten Einzahlung und nicht von deinem Konto. Ja ich hoffe in Zukunft es klappt halt besser zwischen den Spielern und Mrbet. Ich hab mich durch das Forum hier durchgelesen und würde auch Leuten natürlich helfen.

Hello there,

I understand now, in English it's proof of deposit. This particular document is hard to get especially if the casino insists that only the last deposit transaction can be shown on the proof. Well, it mostly depends on the bank you have, and I find it especially difficult to obtain for players from Germany.

I have tried many online casino sites and the one I like the most is mr-bet they have great bonuses and many different promotions. I've been playing here for a long time and haven't had any problems.

He probado muchos sitios de casino online y el que más me gusta es mr-bet tienen grandes bonos y muchas promociones diferentes. Llevo mucho tiempo jugando aquí y no he tenido ningún problema.

Liar

Mentiroso

Even an open complaint against the casino does not entitle you to call other people "liars".

Kindly take that as a fair warning.

I'm sorry to say that lots of casinos have some sort of issues with their payment providers and I find it quite far that you have been told about that.

Try to be patient, please note that we recommend waiting at least 14 days for your verification/withdrawal to be processed especially if it’s your first-ever request.

Thank you.

Firstly, you are lying, yes, secondly, from the moment you do not comply with the terms of conditions, the casino violates the terms.

Primeiramente está mentindo sim, é segundo a partir do momento que n?o cumpre os termos de condi??es o casino descumpre os termos .

If you go through player complaints, you'll find out that that waiting for 6 days for a withdrawal is pretty normal during these days.

When you look at the feedback we received from players about Mr Bet Casino, they usually complain about longer withdrawal and verification periods, but the casino eventually pays out the players.

Now there should be respect, from the moment that the terms and conditions of use of the casino are set, at least respect the player and comply with the terms instead of sending automatic messages, saying that everything is fine.

Agora deveria ter respeito, apartir do momento que se coloca termo e condi??es de uso do casino, deveria pelos menos respeitar o jogador e cumprir com os termos ao invés de enviar mensagens automática, dizendo que tá tudo bem.

I understand that you are upset about the delay, but those are turbulent times, and if there are truly some issues on the casino's side, what else should they do, rewrite general terms and conditions? Would be nice to inform the player about what is happening day after day, but I can imagine that the staff does not have the time for this. Sad but probably true.

I see your point but still try to be patient, please.

the same thing happened to me haha

they are chantas!

me paso lo mismo jaja

son unos chantas!

Hello, I need your help again, Mr.Bet has not paid out my winnings of 5,000 euros since 12/28/2022. For the umpteenth verification they asked for a proof of payment from 01/16/2023 .... yes, exactly 18 days later ... a deposit that has nothing to do with the profit. It doesn't matter, so I first uploaded all the requested documents as a pdf, as requested, and it was rejected. Then they wanted proof of address in the form of e.g. E.g. an electricity bill, I also uploaded this and was rejected after another few days. Could you take care of this problem? Cheers C.M

Guten Tag, ich ben?tige erneut ihre Hilfe , Mr.Bet zahlt seit dem 28.12.2022 meinen Gewinn von 5.000 Euro nicht aus. Sie forderten zur x ten Verifizierung einen einzahlungsnachwris vom 16.01.2023 …. ja genau 18 Tage sp?ter …eine Einzahlung die mit dem Gewinn nichts zu tun hat. Egal also habe ich alle angeforderten Dokumente wie gewünscht erst so dann als pdf hochgeladen und es wurde abgelehnt . Dann wollten sie einen Adressnachweis in Form von z. Bsp. einer Stromrechnung , auch diese habe ich hochgeladen und wurde nach erneuten verstreichen von Tagen abgelehnt. K?nnten sie sich um dieses Problem kümmern? Lg C. M