Hello, it sounded like a practice from a scam casino that tries to find some stupid excuse for not paying out the winnings, but this casino supposed to be good.

By the way, do you know anything about the 3rd card they require from you? Maybe it belongs to someone in your family? Can you maybe see the history of your deposits in your casino account? Some casinos offer the option to see all your deposits and withdrawals for last X months. Then you could clearly see if there are only the 2 + 4 deposits.

these are ALL my deposits taken from their site. After that, I compared them with the movement lists of the two cards that I verified and they correspond to the transactions both with the amount, with the dates, and with the time. I sent everything to them and they continue, without showing any document unlike me, to reiterate that I used this phantom card that I DO NOT HAVE, I NEVER USE and above all it is NOT in my name. Among other things, this elusive third card was brought up during the exchange of emails.

questi sono TUTTI i miei depositi presi dal loro sito. Dopo di che, li ho confrontati con le liste movimenti delle due carte che ho verificato e corrispondono le transazioni sia con la cifra, sia con le date, sia con l’orario. Ho inviato il tutto a loro e continuano, senza mostrare nessun documento a differenza mia, a ribadire che io ho utilizzato questa fantomatica carta che NON HO, NON HO MAI UTILIZZATO e sopratutto NON è a me intestata. Tra l’altro questa terza fantomatica carta l’hanno tirata in ballo durante lo scambio di email.

These 4 with the verified visa card:

These two with the verified Mastercard:

Queste 4 con la carta visa verificata:

Queste due con la carta Mastercard verificata:

Hello daniele1994,

I think this is the right time to submit a complaint and let our team step in.

Just click this link:

http://www.kpvfaw.com/complaints/create

In order to help you, we need to fully understand where this 3rd card comes from and see some evidence gained from the casino. MyStake possesses a very good reputation we should be able to clarify the situation by collaboration, hopefully.

I filed a complaint, but there is nothing that can be done. I ask them at least to give me the details of this deposit and they reply to call my bank. I send him the screenshots where you can see that the 6 deposits on the site are perfectly in line with the charges on the balances of my bank and they continue to take me for a ride… .. I think they are real scammers. Never seen a customer service where I try to solve and they don't ...

Ho presentato il reclamo, ma non c’è niente da fare. Io gli chiedo almeno di darmi gli estremi di questo deposito e loro rispondono di chiamare la mia banca. Io gli mando gli screen dove si nota che i 6 depositi sul sito sono perfettamente in linea con gli addebiti sui saldi movimenti della mia banca e questi continuano a prendermi per i fondelli….. penso che siano dei veri e propri truffatori. Mai visto un servizio clienti dove io cerco di risolvere e loro no…

And that's why we step in. If the casino decides to ignore the whole complaint or shows little interest in an honest solution, it will be warded by black points.

Just give us some time and we shall see if there is a way.

Hello, I would like to ask you how can I withdraw money from mystake.com Casino?

Dobry den, chtěl bych se prosím vás zeptat, jak mohu vybrat peníze z kasina mystake.com?

Hello there,

I'm sure there is some tab called "withdrawals" or a similar button in your wallet. If you're struggling to find it by yourself, don't hesitate to ask the live chat. Kind note: Do not be surprised if your account verification is triggered, it's a normal process to verify your account in order to accept your withdrawal request.

i won 2100euro yesterday morning, i withdrew it (and it was pending) and i had to do full kyc verification and identity information to withdraw, all passed so i was allowed to withdraw. now i try to log in to mystake today, and my account has been blocked for no reason. there live chat is a joke all they say is contact [email protected] which they never reply to emails. how do i get someone to step in and contact these people i want my winnings?

I'm having the same problem as you, they ask me to verify his other cards that I have never used, I have 7000 euros in my account and they won't let me withdraw. You solved?

Sto avendo il tuo stesso problema, mi chiedono la verifica di altre sue carte che non ho mai usato, ho 7000 euro sul conto e non mi lasciano prelevare. Hai risolto?

No, I have not solved!

No, non ho risolto!

They never reply to emails? You say you can't log in since this morning so did you have the same experience with the email support before?

Let me know if you have any news. to me now it comes out "you are not allowed to make the withdrawal"

Fammi sapere se hai novità. a me ora esce "non hai il permesso di effettuare il prelievo"

I actually have been sent my funds now, even thougu i could not contact them. These guys are frauds and i woild not recommend anyone to use them. I had another account with them qnd withdrawals were a nightmare. My last account they refused to pay me out because i deposited with a mastercard, eith i sent them, but they was addimant it was a credit card and the wrong card i was sending them. So i just spun €1000 at €20 spins until it was gone. Then a hour later miraculously theybsaid my card was ok now to deposit and withdraw! Now my new account i deposited €100 and just cashed €2100, check the email they just sent me

Yes my last account i had with them was a nightmare replying to emails, this company is definitely dodgy, there location changes every week one week nigeria, next week ghana, and so on. They take your deposits no problem at all. As soon as you try withdraw its a problem

Hello daniele1994,

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you ??

I'm still interested in whether the casino will provide some evidence of the unknown card. Because it seems that another player was accused of using a different card lately too, but he has been paid already.

did you ever get your money ?

Hello,

sadly this user did not submit any complaint, so I can't answer your question. Let's hope, he will update us soon.

Do you have any issues in this casino, please?

No i havnt used them yet

Well, the reputation is good, and the Terms and Conditions seem fair, just note that this casino is not licensed in the UK and I did not find any no deposit bonus available, so you can't play without making the deposit. ??