Hello,

It looks like the casino is in delay; sadly, if this is truly the case, I fear only time will resolve this. However, we support the idea that decent casinos should be able to deal with delays the best they can, so if you have been waiting longer than 14 full days and have not received the money, our dedicated Complaint Team will gladly step in at your defence.

Do you aim to learn more? it is not that complicated—don't worry. Read the instructions if you are interested in trying:

https://casinoguru-gr.com/odigies-epilisis-paraponwn

I imagine you may have questions, so do not hesitate to ask us. We'll be back on Monday.

PosidoCasino

I've been waiting for about a week after making a withdrawal and still nothing. It says on the chat that I should wait 3-5 business days and they're gone. Livechat suddenly doesn't work for me and support doesn't work. I keep getting replies that my request is being processed. I don't wait for small money (for me) and as soon as they pay me the money - if they do - they disappear ??

PosidoCasino

?ekám po zadání vyběru u? asi tyden a stále nic. Na chatu napsáno ?e mám ?ekat 3-5 pracvních dn? a ty jsou u? pry?. Livechat mi najednou nefunguje a support nefunguje. Stále jen odpovědi ?e se m?j po?adavek ?e?í. Ne?ekám (pro mě) na malé peníze a hned co mi vyplatí peníze - jestli vyplatí - tak mizíˇ ??

Hi, unfortunately if you look at the experiences of other players you will see that they have quite similar ones. Most players have to wait around two weeks to receive their money. I assume that will be your case too.

However, you didn't need to verify yourself at the casino? You were just playing with your deposited money and no bonus?

I would like to add that we give casinos 14 days to pay out the player and if they fail to do so, you can seek help from us.

Do you think you can still stand it?

Ahoj, bohu?ia? ak sa pozrie? na skúsenosti aj ostatnych hrá?ov tak uvidí?, ?e ich majú dos? podobné. V???inou hrá?i musia ?aka? okolo dvoch ty?dňov na to, kym peniaze dostanú. Predpokladám, ?e to bude aj tvoj prípad.

Av?ak, nepotreboval si sa overova? v kasíne? Hral si len so svojimi vlo?enymi peniazmi a bez bonusu?

Rád by som dodal, ?e my kasínam dávame 14 dní na to aby vyplatili hrá?a a pokia? sa im to nepodarí, tak m??e? h?ada? pomoc u nás.

Myslí?, ?e to e?te vydr?í??

Everything is sorted out.

Ολα οκ τακτοποιηθηκε

Great news, I am glad that everything was resolved and turned out well. 

Do you think you will continue here? ??

hello! I have been waiting almost a month (December 6) for a withdrawal of €491. I am completely outraged. I want my money and never hear from this casino again. almost 31 days!!!

I feel like I have been robbed and I am very sad

From the first day everything has been very strange. I had already made another withdrawal and there had been no problem, but after almost a month it is a shame. I have tried to cancel the withdrawal several times and they won't let me. I have tried to cancel it to order it again, to see if the money would arrive sooner this way. But not. My money is still frozen and still appears as an active withdrawal, after almost a month. I need a solution I'm going crazy and I'm very sad every day

Hello, I'm sorry for the situation you're in. When was the last time you canceled a withdrawal? Sometimes that can be a reason for an extension. You're already verified, I assume, with the casino. What reason did the casino give you for not having money yet?

He hasn't given me any answer. Through the Chat they give me a new excuse every day: that they are dates on which the waits are the longest, that there has been a technical error, etc. I tried to cancel it quite a few days ago to order it again, but it shows up as an ‘error, This operation is not available at this time’. However, I then speak to the casino Chat and they tell me that the withdrawal is ongoing. I am completely desperate because it is a lot of money and I need it

I saw that you have a complaint filed about the whole case and I strongly believe that the casino will respond and clarify the situation a bit more. It's all unclear, and when it's one technical reason, then another, and then another, I understand that it's not something you want to hear. I know that during the holidays the withdrawals are more difficult because a lot of casinos don't process them on those dates and also they may have less people which can cause more delays. 

Anyway, I recommend not to cancel the withdrawal and leave it like that, because as I said, every time you cancel it and re-enter it, the processing time is calculated again, and when you see that it is a longer process at the casino, you don't help yourself at all. 

I firmly believe that the money will get to you as soon as possible and if it doesn't, the casino will respond to the complaint and the situation will eventually be resolved.

I'll keep my fingers crossed for you.

Good evening, I have made two withdrawals on 5/1/25 and 6/1/25! (As with the two previous withdrawals that were finally resolved after a month and then by your intervention), 15-16 days have already passed and I still haven't seen my money! There is mockery and delay once again while they assured me of 3-5 business days! Also note that the withdrawal on 5/1/25 was originally made on 25/12/24 and after 10 days of processing it they canceled it saying that there was a technical error in my payment provider, so I requested a withdrawal again! Their responses to support are ironic and automated!

Καλησπ?ρα σα?, ?χω κ?νει δ?ο αναλ?ψει? στι? 5/1/25 και στι? 6/1/25! (?πω? και στι? δ?ο προηγο?μενε? αναλ?ψει? που τελικ? μετ? απ? ?να μ?να και ?πειτα και απ? δικ? σα? παρ?μβαση επιλ?θηκε το ζ?τημα), ?τσι και σε αυτ?? ?χουν περ?σει ?δη 15-16 μ?ρε? και ακ?μη δεν ε?δα τα χρ?ματα μου! Υπ?ρχει κορο?δ?α και καθυστ?ρηση για ?λλη μ?α φορ? εν? με διαβεβα?ωσαν για 3-5 εργ?σιμε?! Σημει?στε επ?ση? ?τι η αν?ληψη στι? 5/1/25 ε?χε γ?νει αρχικ? στι? 25/12/24 και ?πειτα απ? 10 μ?ρε? επεξεργασ?α? μου την ακυρ?σανε λ?γοντα? ?τι υπ?ρχει τεχνικ? σφ?λμα στον π?ροχο πληρωμ?ν μου, οπ?τε ?κανα α?τημα αν?ληψη? εκ ν?ου!Οι απαντ?σει? του? στην υποστ?ριξη ειρωνικ?? και αυτοματοποιημ?νε?!

hello! I had a similar problem during the month of December. I changed the withdrawal method to bank transfer and I have already been able to make two withdrawals super quickly.

This is really upsetting that you have to go through the same situation again, as I can see.

I believe that maybe the best approach for you is to file a new complaint, and hopefully also this time they will pay you after our intervention.

What do you say? Will you try it again?

Here's the link just in case. Let us know, please, what your decision will be.

May I ask you which method were you using before, though?

I'm glad that it works out for you this way, for sure.

I was using credit card withdrawal.

After two successful withdrawals by bank transfer I once again have problems withdrawing my money. 9 days waiting for my money and they still haven't told me anything. It is a casino that sometimes pays and when they don't feel like it, they don't. It's crazy.

Didn't they tell you anything regarding it when you contacted them?

Have you changed the amount you would like to withdraw, or is it still the same?

I'm just thinking that sometimes when the amount is higher, it can take longer, you know.??

I made a withdrawal of 200 and 450 euros and there was no problem. Now I'm trying to withdraw 420 euros and today it's been 10 days and they haven't given me any solution. I don't know what to do, whether to cancel the withdrawal and try again. I thought that with a bank transfer the delays had already been fixed (with credit card withdrawals they canceled it), but no. They keep doing the same. It's exasperating.

If you cancel the withdrawal, it will all start from the beginning, so I believe that it is better to leave it as it is.

Maybe we should wait by Monday, and if you see that nothing is happening, file a complaint again.

I know that it must be really tiring for you and nerve-wracking, but would it be possible for you to try it like this? What do you say?

Then our complaint team will intervene and hopefully help get things moving.??