Hei Tillykke.
Olen pahoillani, jos tukiagenttimme tiedot olivat jotenkin virheellisi?, mutta bonuss??nn?iss?mme sanotaan selv?sti, ett? kaikki bonusvarat ovat liikevaihdon alaisia:
5. Bonuksen hyv?ksymisen j?lkeen talletussumma yhdistet??n bonuksen m??r??n ja hyvitet??n sitten bonusvarojen saldoon.
7. Bonussaldon kierto on 40-kertainen ennen kuin voit k?ytt?? tai nostaa varoja. Voit tarkistaa j?ljell? olevan panoksen m??r?n Tili-v?lilehdelt?.
Kuten n?et, on selke?sti sanottu, ett? talletuksesi summa yhdistet??n bonussummaan ja siirret??n bonusvarojen saldoon, jonka j?lkeen "bonussaldo" on liikevaihdon alainen, ei "bonuksen m??r?" ". Kaikki on siis oikein: panos lasketaan koko summasta: 200 euroa talletusta + 400 euroa bonusta. 600 x 40 = 24 000.
Jos luulet, ett? n?m? lauseet eiv?t anna t?ydellist? selvennyst?, tai ehk? bonuss??nt?jen saksankielisess? k??nn?ksess? on ongelma, kerro meille, niin mietit??n, kuinka voimme muuttaa ilmaisua.
Hello, Tillykke.
I'm sorry if the information from our support agent was somehow incorrect, however our bonus rules clearly states, that all bonus funds are subject to the turnover:
5. After accepting the Bonus, the deposit amount is combined with the Bonus amount and then credited to the balance of the bonus funds.
7. The bonus balance is subject to a 40-fold turnover before you can use or withdraw the funds. You can check the remaining wager amount in the Account tab.
As you can see, it is clearly said that your deposit amount will be combined with the bonus amount, and transferred to the bonus funds balance, after that the "bonus balance" is a subject to the turnover, and not the "amount of bonus". So everything is correct: the wager is counted from the whole amount: 200 euro of the deposit + 400 euro of the bonus. 600x40=24 000.
If you think, these phrases don't give full clarification, or, maybe, there is an issue in German translation of the bonus rules, please, tell us, and we will think on how we can change the phrasing.
Automaattinen k??nn?s: