3 ?r sedan
Om du vill diskutera n?got relaterat till Power Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller n?got annat – kan du g?ra det h?r.
Power Casino – generell diskussion
Head of Community & Social Media
3 ?r sedan
H?romdagen p? detta kasino ?? Klagom?l har l?mnats in.
Hund 3 ?r inte med?
Automatiskt ?versatt:
Head of Community & Social Media
3 ?r sedan
I've never done this kind of bets, but I'm thinking - I don't even see the dogs number 2 and 5 on the screen so isn't it possible that the Dog 3 was simply behind all of them and his number will appear on the screen a bit later?
3 ?r sedan
OBS: 200% f?rsta ins?ttningsbonusen ?r x60. Villkoren anger x40 p? bonusbeloppet, men kasinot ber?knar ocks? ins?ttningsbeloppet till bonussaldot. Detta ?r bedr?geri, naturligtvis ser kasinot det annorlunda ...
Automatiskt ?versatt:
3 ?r sedan
Och vad fan g?r du i mitt klagom?l Traid?
Kan st?ngas Problem l?st fick ?terbetalning.
Automatiskt ?versatt:
3 ?r sedan
Jag tycker att du ska ta ett djupt andetag och sedan se vilket omr?de du befinner dig i.
"Power Casino Discussion" - det h?r ?r verkligen inte DIN tr?d (korrekt stavning)
Automatiskt ?versatt:
Social Media & Community Specialist
3 ?r sedan
Hello,
thank you for information regarding your complaint. I'm happy it ended up this way!
Allow me to point out that we are currently in "Power Casino - general discussion". Your complaint has been proceeding via unique thread, so you don't have to be allert in this case. All you personal data are safe within our website. ??
I'm just curious, do you plan to keep playing in this casino?
3 ?r sedan
Hi,
It's an interesting information.
Is this your own experience - did you try deposit bonus and wagering in here for yourself, please?
Thank you.
3 ?r sedan
Hej,
ja, jag satte in 200 € ig?r och med 200% bonus hade jag 600 € p? mitt konto. som
Satsningen visades f?r mig 24 000 euro. Enligt villkoren borde det ha varit € 16 000 = x40 av bonusbeloppet). I LiveChat informerades jag om att ins?ttningen skulle konverteras till bonuskredit och d?rf?r skulle r?knas. Jag har aldrig h?rt detta argument fr?n ett kasino tidigare.
?ndrad
Automatiskt ?versatt:
3 ?r sedan
I'm quite surpriced as well...
As far as I can understand, you only got this information via LiveChat, correct?
I mean, did they argument with certain Terms&Conditions part or did they just simply inform you by chat?
3 ?r sedan
Jag l?ser alltid villkoren. Power Casino villkor anger att bonusbeloppet f?r 200% bonus m?ste konverteras 40 g?nger. F?r mig ?r bonusbeloppet det belopp som l?ggs till min ins?ttning, i det h?r fallet 200%. Kasinot ser det annorlunda. Vad ska jag g?ra ?t det?
Automatiskt ?versatt:
3 ?r sedan
Hej du kan spam chatten de har inget ip block ?? fick d? min ers?ttning.
Automatiskt ?versatt:
3 ?r sedan
Jag inkluderade din en g?ng i mitt klagom?l. Jag rekommenderar att du ?ppnar ett klagom?l. Jag kan redan k?nna hypen om att kunder l?mnar kasinot
Automatiskt ?versatt:
3 ?r sedan
Allvarligt, de erbj?d mina uppgifter till tredje part offentligt 
Automatiskt ?versatt:
Head of Community & Social Media
3 ?r sedan
Och vad fan g?r du i mitt klagom?l Traid?
Kan st?ngas Problem l?st fick ?terbetalning.
Automatiskt ?versatt:
3 ?r sedan
That's the thread you're talking about and it's still waiting for your reply:
http://www.kpvfaw.com/power-casino-player-s-winnings-haven-t-been-validated
1
3 ?r sedan
If they apply wagering on your own money (the money you deposited), then it's all wrong. You shouldn't have a wagering requirement applied to your own money (except the usual 1x-5x wagering, which is the basic anti money-laundering rule, preventing you from an instant withdrawal after you make a deposit).
Representant f?r casinot
3 ?r sedan
Hello, Tillykke.
I'm sorry if the information from our support agent was somehow incorrect, however our bonus rules clearly states, that all bonus funds are subject to the turnover:
5. After accepting the Bonus, the deposit amount is combined with the Bonus amount and then credited to the balance of the bonus funds.
7. The bonus balance is subject to a 40-fold turnover before you can use or withdraw the funds. You can check the remaining wager amount in the Account tab.
As you can see, it is clearly said that your deposit amount will be combined with the bonus amount, and transferred to the bonus funds balance, after that the "bonus balance" is a subject to the turnover, and not the "amount of bonus". So everything is correct: the wager is counted from the whole amount: 200 euro of the deposit + 400 euro of the bonus. 600x40=24 000.
If you think, these phrases don't give full clarification, or, maybe, there is an issue in German translation of the bonus rules, please, tell us, and we will think on how we can change the phrasing.
Representant f?r casinot
3 ?r sedan
Hello, Daniel.
We never apply wager to the player's own money, even for AML rules.
The wager is only applied when the player accepts the bonus. In that case the amount of the deposit is combined with the bonus amount. The cumulative deposit+bonus amount is transferred to the bonus funds balance and the wager multiplier is applied to it.
If the player does not accept the bonus, wagering is never applied.
Head of Community & Social Media
3 ?r sedan
Hi, yes, I understand that, but still. I understand the X wagering requirement on the bonus that you give to the player including all other conditions like max. bet, max. withdrawal etc.
But how can you apply 40x wagering requirement on real money that were deposited by the player? I understand that the player can choose whether they want to accept the bonus or not, but it still doesn't make the bonus better anyway. So basically by accepting this bonus, the player converts their own money to bonus money. I'm looking at the bonus page here and I don't think that even our team that did the review understood the conditions. I'll need to check it with them in the morning.
?ndrad
Head of Casino Research
3 ?r sedan
Dear Power Casino representative,
I am not sure how happy are the players with this type of bonus. Do you have some feedback? Did somebody complain about turning real money into the bonus? As far as I know, only one casino ever was turning real money into a bonus, and it was happening with wagering, and at the end of the wagering, all bonus amounts were converted to real money. But because one player lost the real money because he didn't wager the bonus on time, they considered reworking the bonuses.
This bonus policy is very unusual. Usually, players convert bonus money to the real one and not the other way.
