Hello Jaro.

I played a few days at this casino and made several withdrawals without any problems. At one point, to make another withdrawal, I was asked to verify my identity, for which I sent my national ID, passed the website's facial recognition, sent an invoice for proof of residence and bank certificate.

Since the account was verified I was able to continue making withdrawals without any problem.

I am addicted to gambling and I felt like I was losing control and I requested the closure of the account and the withdrawal of my balance (671 euros) and here the problem begins. The casino asks me for a bank statement that reflects my name, my IBAN and my address.

In my bank there is no such certificate, only the name, IBAN and swift code appear.

It seems ridiculous to me that, having verified my account and separately demonstrated everything they are asking me for, they are now demanding that document from me.

Hola Jaro.

Jugué unos días en este casino y realicé varios retiros sin ningún problema. En un momento dado, para realizar otro retiro, me pidieron verificar mi identidad, por los que envié mi documento nacional de identidad, pasé el reconocimiento facial del sitio web, envié una factura para la prueba de residencia y certificado bancario.

Como la cuenta se verificó pude seguir haciendo retiros sin problema.

soy adicto al juego y sentí que estaba perdiendo el control y solicité el cierre de la cuenta y el retiro de mi saldo (671 euros) y aquí empieza el problema. El casino me pide un justificante bancario en el que se refleje a la vez, mi nombre, mi IBAN y mi domicilio.

En mi banco no existe tal certificado, solo aparece el nombre, IBAN y código swift.

me parece ridículo que, habiendo verificado mi cuenta y demostrado por separado todo lo que me piden, me exijan ahora ese documento.

so after 7 days I waited for KYC verification on nv.casino, I was happy but not for long. Because Casino withdrew my accepted withdrawal of 21000PLN from the total winnings of 30000PLN and managed a document confirming the legality of the income, so I sent them this document, but I recently came across a thread dedicated to vulkanspiele.com. Why similar? Because the casino is managed by 2 of the same companies, more precisely - Kaurum Limited and Nixxie BV At the moment I sent the necessary document and I am waiting for a re-confirmation in the hope of confirming the payment. I will share it with you on an ongoing basis. (

Below I send a link to the discussed thread

https://de.www.kpvfaw.com/forum/casinos/vulkanspiele-ist-betrug

also nach 7 Tagen habe ich auf die KYC-Verifizierung auf nv.casino gewartet, ich war glücklich, aber nicht lange. Denn Casino zog meine angenommene Auszahlung von 21000PLN von den Gesamtgewinnen von 30000PLN zurück und verwaltete ein Dokument, das die Rechtm??igkeit des Einkommens best?tigte, also habe ich ihnen dieses Dokument geschickt, aber ich bin kürzlich auf einen Thread gesto?en, der sich mit vulkanspiele.com befasste. Warum ?hnlich? Weil das Casino von 2 der gleichen Unternehmen verwaltet wird, genauer gesagt - Kaurum Limited und Nixxie B.V. Im Moment habe ich das notwendige Dokument gesendet und warte auf eine erneute Best?tigung in der Hoffnung, die Zahlung zu best?tigen. Ich werde es fortlaufend mit Ihnen teilen. (

Unten sende ich einen Link zum besprochenen Thread

https://de.www.kpvfaw.com/forum/casinos/vulkanspiele-ist-betrug

Oh, I'm sorry you're in trouble now that it was pretty good there. It's not completely uncommon, but it's also not unusual for casinos to ask for verification documents when a player wants to close his account. Also, if you have a withdrawal there, obviously if you want to cash out you have to cooperate, which you do.

Have you tried asking the bank if it would be possible to get such a document? If not, did you tell the casino and ask what you should do?

Hi and thank you for describing the situation. Could I know what casino it is when you post it in this thread? Is it one that we don't have on our site? If so it would be good to mention it so we can do a review. 

Also, I hope you manage to get your money out and everything will be fine. You'll have to pass the verification successfully first. 

I will keep my fingers crossed.??

Nv.casino.pl or Nv.casino.de (the same). I received an email today that they require a bank statement for the whole year. It seems to me that they are simply extending the payment of funds.

Nv.casino.pl oder Nv.casino.de (das Gleiche). Ich habe heute eine E-Mail erhalten, dass sie einen Kontoauszug für das ganze Jahr ben?tigen. Es scheint mir, dass sie einfach die Zahlung von Geldern verl?ngern.

Thank you for your reply. I saw that it is already being reviewed and will be on our website. 

As for the bank statement, usually players don't have to send it for the whole year, but if the casino needs it I would probably send it. I believe that if you go through this process, then the issues will not persist. 

So let's see if everything goes smoothly and if the documents are in order.

If something unexpected occurs, be sure to let me know.

I split the payment into 13x1000, 1x500, 1x1500 and 1x150000. I just received a notification about the payment of the first 2000PLN, so I think it's going in the right direction.

Ich habe die Zahlung in 13x1000, 1x500, 1x1500 und 1x150000 aufgeteilt. Ich habe gerade eine Benachrichtigung über die Zahlung der ersten 2000PLN erhalten, also denke ich, dass es in die richtige Richtung geht.

I'm very happy to hear that, could you let me know when you manage to get them and how do you proceed in the next withdrawal?

Bet mac casino.

From the same company that brought us betti casino. Betti was always good to me and I always got my withdrawal within 24 hours.

Hi, could you please share the url because I can't find it. It would be very helpful for me to see if the casino is in our database at all. 

However, have you played here or not?

https://www.betmac1.com/en/

Yeah played here. Just waiting to see if a withdrawal takes place

Thanks for adding the address. We will try to add it as soon as possible and you can let us know how it went with the withdrawal. I hope everything will be fine. 

Smooth, and outstanding balance paid to me too.

I really do like the casino. Kyc done on the same day, account closed within a few hours of asking via email, withdrawal received within less than 24 hours. I had only played there for a few hours too.

They take responsible gambling seriously too, hence the amount closure.

It sounds great.

Did you just want to try the casino out and then you closed the account, or you're just being careful?

Yeah pretty much. I find it interesting to do so.

It's always good to find safe none gamstop casinos and that one seems great.

Just please always be careful. ??

Hello,

I've got an update: here comes the review ????

Not a good pick, so thank you for giving us the hint. ??

Always. I kinda feel like I know what I'm doing.

There are certain tells which makes me believe it's a good safe casino.

I just enjoy playing there and then closing my account as soon as I play the bonus on min deposit and then min deposit raw. I sometimes win and see if the withdrawal goes through.

See how fast they process the kyc docs.

If they close my account within 24hrs of asking a I'm pleased it's a safe site.

Whenever you have some new experience, surely come back and write us about it. We really appreciate you sharing that information.

Anyone played at spin rise casino?