ladies and gentlemen

I work in the field of legal and tax consulting, and I have a client who has a big problem with the gambling site Verdecasino The money was deposited 4,000 euros and he won and the money became almost eight thousand euros, but unfortunately, the sports on the site blocked his account to verify the payments, and this is not fair or unfair. It is true that the account is blocked after it is confirmed that he has his money in his account and they did not send it to him, and they tell him to wait so that we can verify the payments that entered your account. For the record, he sent them all the supporting documents that the money was paid from his bank account. Is there anyone who can help him?

Can you please delete my account?

Hello and thank you for your post. I can understand that this must a very unpleasant situation for your client. To help your client, though, there is only one way here, and in order with GDPR (General Data Protection Regulation), there is no other way. He/she has to submit a complaint with our team here in Casino Guru. The complaint is free of charge and here, in this guide ??, you will find all the useful information about the process, which can be really helpful to your client. To submit a complaint, he/she just needs to click/tap on this link, please.

I hope this will answer your question and will help your client.

I have a problem with the green mess since now I have lost my patience I want to write a post about it.

I've been trying to withdraw for months and they tell me that the KYC verification is needed, I send the documents, they tell me to wait for the verification, days pass and I play the withdrawal again and it ends like this... but today I don't want to lose money anymore so I make a withdrawal of 300 euro and I fall into the kyc verification again that I want documents etc.. I send the documents again, I wait and they tell me that they don't meet the requirements. I send the documents back as they tell me and they make me wait. Now I've lost patience and I don't want to wait any longer.. I want my withdrawal and documents I sent are personal and clearly visible so no more excuses for not proceeding with the verification.

Ho un problema con il casino verde dato che ora ho perso la pazienza voglio scrivere un post a riguardo.

Da mesi che cerco di prelevare e mi dicono che ci vuole la verifica kyc mando i documenti mi dicono di attendere la verifica passano giorni e il prelievo me lo rigioco e finisce cosi.. oggi invece non voglio più perdere soldi quindi faccio un prelievo di 300 euro e cado di nuovo nella verifica kyc che voglio documenti ecc.. mando di nuovo documenti aspetto e mi dicono che non soddisfano i requisiti rimando documenti come mi dicono e mi fanno attendere .ora ho perso la pazienza e non voglio aspettare piu.. voglio il mio prelievo e documenti che ho mandato sono personale e chiaramente visibile quindi basta scuse per non procedere con la verifica.

Hi, according to what I've read the main problem why you can't withdraw is the verification of your account. Have you been informed what specifically seems to be a problem in verifying your account? First you will need to successfully pass it to be able to withdraw money. But I guess if it's been going on for two months, that's a long time. 

I also noticed that you have filed a complaint, which I think was the right thing to do, so our team will try to help you. 

I hope it will be successful and you will be able to verify and withdraw. If you have any new information about your case, please let me know.

I just wrote to the casino's customer support and they told me that they just checked my account and we'll see how the withdrawal goes, I'll keep you updated

Ho appena scritto all'assistenza clienti del casino e mi hanno detto che è stato appena verifica il mio conto mo vediamo con il prelievo come procede vi tengo aggiornati

So that means your account has already been successfully verified yes ? Of course now we will wait if the withdrawal is completed or not. I hope you will come with a positive update. 

Fingers crossed. ??

Yes, after I wrote to you, they confirmed and proceeded with the account verification. I'm still waiting for the withdrawal to go through.. I'll keep you updated.

Si dopo che ho scritto a voi hanno confermato proceduto alla verifica del conto .ancora sto aspettando che va in porto il prelievo ..vi tengo aggiornato

Perfect and thank you.

I'll be waiting then. ??

All items arrived in order.

I thank you

Tutto regolare prelievo arrivato.

Vi ringrazio a voi

Well done so everything turned out good in the end. Congratulations and I hope you enjoy the win. ????

Nevertheless, could I ask you to share this information in your complaint and write to Petronela that you have already received the money so that she can close it ? That would certainly be appropriate. 

You can do that here. ??

Anyway, will you continue to play in this casino even if you had troubles here and give it another chance or will you find another one ? 

Im very disappointed on casino guru giving this scam casino such a high grade. Tons of people are having problems getting their money. So do i. Verification still not done after a week, and judging by the TONS and TONS of complaints found on the internet, it wont be for a long time.

Hello.

You know we are not judging by the tons and tons of complaints found across the internet.

These days, people are used to complaints, but that does not mean they are correct to the last letter, does it?

So, instead, we follow our own principles.

Feel free to browse the Fair Gambling Codex ?? This methodology is applied to everything we do at Casino Guru.

A reasonable addition would be another transparent guide "Learn About Our Casino Review And Rating Process"

Remains to say that if you have an undisputed issue with this casino, we are ready to handle your concrete complaint. Once the conclusion is reached, an unresolved complaint may affect the current safety index.

As you may see, even this part is covered in the Safety Index ??

Please do not assume I'm opposing you, my goal is to help you understand we have our way.

Hello, I have also deposited a few times at Verde Casino. I don't like it there. I wanted to permanently close my account. I wrote an email. The answer was without KYC verification it is not possible to close my account. I don't think it's OK, what can I do now

Hallo habe auch paar Mal eingezahlt bei Verde Casino es gef?llt mir dort nicht wollte mein Konto dauerhaft schlie?en hab E-Mail geschrieben Antwort war ohne KYC -Verifizierung ist es nicht m?glich mein Konto zu schlie?en..Ich finde es nicht OK was kann ich jetzt machen

Hey there!

Sorry to say that, but you won't get a reply from a closed account user.

On the contrary, though, decent casinos prefer to verify you before the account is blocked, to prevent you from creating another account in the future, which may result in a multiple account rule breach.

Does it make sense to you, please?

I'm right here if you have questions.

Good afternoon!

I deposited 40 euros and got 352 and requested a withdrawal because I found the platform strange..

However, they say that withdrawing via Ethereum can take up to 7 days?? Do you think this is normal? in many other betting houses that I use I withdraw in less than 2 hours.. I'm waiting for help!

Boa tarde!

Depositei 40 euros e consegui 352 e requisitei levantamento pois achei a plataforma estranha..

Porem dizem que o levantamento por Ethereum pode levar ate 7 dias?? Acham isso normal? em muitas outras casas de apostas que uso levanto em menos de 2 horas.. Aguardo ajuda!

Hello. I do understand your concern, but as Kristina has explained to you in your complaint, we usually give casinos 14 full days to proceed the payment. So try to be a bit patient here, and let us know whether there's any update regarding your withdrawal.

Be careful with this casino, they will withdraw their bonuses and promotions suddenly and you will only be able to play with your real balance from then on. I do not support this type of dishonest initiative without giving further explanations despite being obliged to agree to be able to use the casino.

Careful. My experience was unpleasant with this casino and I have already requested my account to be closed.

Cuidado com esse cassino, eles v?o retirar seus b?nus e promo??es de repente e você só poderá jogar com seu saldo real a partir de ent?o. N?o apoio esse tipo de iniciativa desonesta sem dar maiores explica??es apesar de ser obrigado a concordar para poder usar o cassino.

Cuidado. Minha experiência foi desagradável com este cassino e já solicitei o fechamento de minha conta.

Hi, as much as I hate to say it, unfortunately casinos have the right to offer their bonuses only to certain players. Of course, I completely understand that if you like to play with them and suddenly they stop offering them to you because it's an administrative decision, you're not happy about it. 

And therefore they didn't tell you anything why you can't take them anymore ? Is it a dealbreaker for you and you won't play in this casino anymore ? 

Another scammers I encountered on my casino adventure. The game was going very well until I requested a withdrawal. They blocked my account, stole all my money and said they would only refund my deposit.