Hei, luin valituksesi eritt?in tarkasti. L?hetit perjantaina s?hk?postin, jossa pyysit sulkemaan tilisi. Minulla on henkil?kohtainen kokemus siit?, miten nettikasinot toimivat viikonloppuisin, ja tied?n my?s, ett? niill? on yleens? v?hemm?n ty?ntekij?it? toimistossa, koska muilla on viikonloppu vapaata.
T?st? syyst? tilisi sulkeminen voi kest?? hieman kauemmin. Luulen, ett? mainitsit valituksessasi, ett? l?hetit s?hk?postin, mutta tilisi suljettiin, kun otit heihin yhteytt? live-chatissa seuraavana p?iv?n?. Kun otit heihin yhteytt? live-chatissa seuraavana p?iv?n?, aloitit periaatteessa lauseesi sanoilla "Hei, haluan hyvityksen, muuten valitan CasinoGurulle." En todellakaan pid? siit? l?hestymistavasta. Ilmeisesti, kun otit heihin yhteytt? live-chatissa, he sulkivat tilisi sen j?lkeen. Mikset ottanut yhteytt? live-chatiin edellisen? p?iv?n??
Tilin sulkeminen ei kest?nyt 3-4 p?iv??, se kesti noin 36 tuntia kuten mainitsit ja se tapahtui viikonloppuna. Mielest?ni kasino ei tehnyt mit??n v??r?? t?ss? tapauksessa.
Hi, I read your complaint very closely. You sent the e-mail requesting to close your account on Friday. I have a personal experience with how online casinos work during weekends and I also know that they usually have less employees in the office, because the rest has the weekend off.
That's why closing your account may took a bit longer. I think you also mentioned in your complaint that you sent the email, but your account was closed after you contacted them on a live chat on the next day. When you contacted them on the live chat on the next day, you basically started your sentence with "Hello, I want a refund, otherwise I'll complain on CasinoGuru." I really don't like that approach. Apparently, when you contacted them on the live chat, they closed your account after that. Why didn't you contact the live chat the day before?
Closing your account didn't take 3-4days, it took about 36 hours as you mentioned and it happened during a weekend. I don't think the casino did anything wrong in this case.
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