pre 2 godina
Ako ?elite da diskutujete bilo ?ta vezano za Wintomato Casino, kao ?to su igre, bonusi, metode pla?anja, problemi sa nalogom, odgovorno kockanje ili bilo ?ta drugo, mo?ete to u?initi ovde.
Zdravo Daniel
moja ?alba na povra?aj depozita je neopravdana od kazina u vezi sa Vintomato-om. Poslao sam im po?tu o zatvaranju, ali moj nalog nije bio zatvoren 36 sati, izgubio sam jo? 250$. Imam sve dokaze za kazinoguru, ali ?alba je odbijena iz nepoznatog razloga rekav?i da je operater ru?no zatvorio ra?un igra?a da je potrebno 3-4 dana. Bit to nikad nigde ne pi?e u njihovim uslovima i odredbama i 24 sata od trenutka prijema pisma o zatvaranju. Mislim da kazinoguru uvek odbija moje ?albe, posebno operateri koji ne zatvaraju moje ra?une kad god sam to zatra?io. Ako ljudi zavisni od kockanja tra?e da zatvore ra?une, operateri to moraju odmah da urade. Za?to je moja ?alba odbijena ?ak i ako sam po?tovao odredbe i uslove operatera?
Hi Daniel
my deposits refunds complaint has been unjustified from casino about Wintomato. I sent the closure mail to them but my account wasn’t closed for 36 hours I lost another 250$. I have all the evidences to casinoguru but complaint was rejected for unknown reason saying manually operator close players account it takes 3-4 days. Bit it never says anywhere in their terms and conditions and 24 hours from the moment of closure letter receipt. I think casinoguru always reject my complaints especially operators not closing my accounts whenever I asked them to. If gambling addiction people ask to close the accounts the operators have to do it immediately. Why my complaint as rejected even I followed the operator terms and conditions?
Zdravo,
ljubazno koristite dugme za odgovor - Daniel jo? uvek nije obave?ten o va?oj objavi.
Verujem da je Petronela objasnila da kazina moraju ru?no da pro?u kroz mejlove tako da akcija ne mo?e biti trenutna. Dozvolite mi da citiram razlog:
?Idealno bi bilo hitno delovanje, me?utim, kao ?to sam ranije pomenuo, 3-4 dana je prihvatljivo.
Mogu da zamislim da vam je to grubo, ali mi ne ?ivimo u idealnom svetu. Ljubazno vas molim da razmislite o preduzimanju dodatnih mera koje ?e vam pomo?i da prestanete da igrate sa pravim novcem, ako je mogu?e.
Zar to ne bi pomoglo da prestanemo da gubimo?
Hello,
kindly use the reply button - Daniel has not been notified about your post yet.
I believe that Petronela explained that casinos must go through the emails manually so the action can't be instant. Allow me to quote the reason:
"Immediate action would be ideal, however, as I mentioned earlier 3-4 days is acceptable."
I can imagine you find it harsh, but we do not live in an ideal world. I ask you kindly to consider taking some additional measures to help you stop playing with real money, if possible.
Wouldn't that help stop losing?
Zdravo
?ak i kazino pomenut u njihovim uslovima i odredbama 24 sata. Za?to kazinoguru ka?e da je 3-4 dana prihvatljivo. Casinoguru mora da podnese ?albe u skladu sa odredbama i uslovima kazina, a ne va?im sopstvenim uslovima. Bilo je dovoljno vremena da se moj nalog zatvori, ali oni to nisu uradili. Ipak, ni oni mi nikada nisu odgovorili na mejlove. Moja ?alba na jvspin je ista stvar ?to moj nalog nije bio zatvoren mesec dana, izgubio sam jo? 200$ ali kazinoguru je rekao da nisam u?ao u ?askanje u?ivo jer oni imaju tu opciju. ?aljemo po?tu da zatvorimo ra?une, ali kazina nisu htela da ga zatvore, ali vi ka?ete da nemamo pravo na povra?aj sredstava. Veoma sme?na procedura koju imate.
Molimo igra?e da budu pa?ljivi kada otvarate nalog u kazinu sa kazinoguru linka da li se ovde ne?to smrdi? Zbog komisije je ve?ina ?albi na samoisklju?ivanje odbijena.
Hi
even the casino mentioned in their terms and conditions 24 hours. Why does the casinoguru says 3-4 days is acceptable. Casinoguru have to proceed the complaints according to the casinos terms and conditions not your own terms. There was a enough time for my account to be closed but they didn’t do it. Still now they never responded to my mails as well either. My jvspin complaint the same thing my account wasn’t closed for one month I lost another 200$ but casinoguru said I didn’t jump in to live chat because they have that option. We are sending mail to close the accounts but the casinos didn’t want to close it but you are saying we are not entitled for refunds. Very funny procedure you have.
Players please careful when you open a account with casinos from casinoguru link it’s something smell is going on here? Because of the commission most of self exclusion complaints been rejected.
Zdravo, pa?ljivo sam pro?itao va?u ?albu. Poslali ste e-mail sa zahtevom da zatvorite svoj nalog u petak. Imam li?no iskustvo kako onlajn kazina rade vikendom i tako?e znam da obi?no imaju manje zaposlenih u kancelariji, jer ostali imaju slobodan vikend.
Zbog toga zatvaranje va?eg naloga mo?e potrajati malo du?e. Mislim da ste tako?e spomenuli u svojoj ?albi da ste poslali e-po?tu, ali va? nalog je zatvoren nakon ?to ste ih kontaktirali u ?askanju u?ivo slede?eg dana. Kada ste ih slede?eg dana kontaktirali putem ?askanja u?ivo, u su?tini ste svoju re?enicu zapo?eli sa ?Zdravo, ?elim povra?aj novca, ina?e ?u se ?aliti na CasinoGuru-u". Zaista mi se ne svi?a taj pristup. O?igledno, kada ste ih kontaktirali u ?askanju u?ivo, nakon toga su vam zatvorili nalog. Za?to se prethodnog dana niste javili u ?askanje u?ivo?
Zatvaranje va?eg naloga nije trajalo 3-4 dana, trebalo je oko 36 sati kao ?to ste spomenuli i desilo se tokom vikenda. Mislim da kazino nije uradio ni?ta lo?e u ovom slu?aju.
Hi, I read your complaint very closely. You sent the e-mail requesting to close your account on Friday. I have a personal experience with how online casinos work during weekends and I also know that they usually have less employees in the office, because the rest has the weekend off.
That's why closing your account may took a bit longer. I think you also mentioned in your complaint that you sent the email, but your account was closed after you contacted them on a live chat on the next day. When you contacted them on the live chat on the next day, you basically started your sentence with "Hello, I want a refund, otherwise I'll complain on CasinoGuru." I really don't like that approach. Apparently, when you contacted them on the live chat, they closed your account after that. Why didn't you contact the live chat the day before?
Closing your account didn't take 3-4days, it took about 36 hours as you mentioned and it happened during a weekend. I don't think the casino did anything wrong in this case.
Zdravo
Poslao sam po?tu da zatvorim svoj nalog u petak po australijskom vremenu ujutru u 5 ujutro, to zna?i po vremenu Kurasaa u 14 ?asova u ?etvrtak. Od ?etvrtka 14:00 do petka 17:00 bilo je dovoljno vremena da zatvorim svoj nalog, ali to nisu uradili i proverili e-po?tu. ?ekao sam u ?askanju da zatvorim svoj nalog pre nego ?to sam napravio depozit, ali niko ne odgovara u ?askanju.
Nikada nisam rekao u ?askanju da ?elim refundiranje, rekao sam za?to moj nalog nije odmah zatvoren. Ho?ete da ka?ete da ako smo poslali po?tu u ?etvrtak da li imam pravo na povra?aj novca? Uobi?ajeni kazina tako?e moraju da po?tuju pravila, nije va?no da imaju manje zaposlenih ili vikend ili ne, to nije na? problem. ?ta ako prekr?imo pravila, oni nikada ne vra?aju novac za samoisklju?ivanje izme?u grupa? Pitam za?to kazinoguru nikada nije pitao operatera o ovome i doneo odluku na osnovu mojih prethodnih pritu?bi. Da li uslovi i odredbe kazinogurua ka?u da zatvaranje naloga mora da potraje 3-4 dana? Pogre?ili su ?to nisu proveravali e-po?tu jer sam im poslao po?tu, ?ak ni za povra?aj sredstava nikada ne dobijam odgovor.
Hi
I sent the mail to close my account Friday on Australian time morning 5am it means Curacao time 2pm on Thursday. Since Thursday 2pm to Friday 5pm there was a sufficient time to close my account but they didn’t do it and check the emails. I was waiting in the chat to close my account before I made deposits but nobody answers in the chat.
i never said in the chat I want refund, I said why my account wasn’t closed immediately. Are you saying if we sent the mail on Thursday am I entitled for refund? Common casinos have to follow the rules too it doesn’t matter they have less employees or weekend or not it’s not our problem. What about if we break the rules they never refund the money for self exclusion between groups? I am asking why does casinoguru never even ask the operator about this and took a decision based on my previous complaints. Does it casinoguru terms and conditions says account closure have to take 3-4 days waiting time? They did wrong for not checking the emails because I sent the mail to them even for refunds never get reply still now.
Zdravo, sramota je ovaj kazino koji se zove vintomato.com, istina je da sam mnogo puta deponovao i nakon ?to sam toliko puta izgubio svoje depozite ?eleo sam da podignem svoj novac i daju mi kao izgovor da imam vi?estruki nalog ili da koristim bonuse na depozit i te stvari. Zaista nisam mislio da je ova stranica toliko prevara. Stavljam u evidenciju da je ovaj kazino prevara, ne isplati se, a i lo?e se odnosi prema korisnicima, ima samo 2 ?oveka koji vode ra?una o svemu... takozvani chat moderatori tako?e prisustvuju podr?ci u?ivo, pored toga da se prema ljudima lo?e pona?aju i da ih vre?aju. Moje iskustvo na ovom sajtu je bilo katastrofalno, dao bih ocenu 0 zvezdica i prijavio bih ih nadle?nima jer ono ?to rade je nepravedno osim ?to kradu upla?eni novac, onda ne ?ele da vam plate i izmi?ljaju mnogo izgovora. ..
Hello, this casino called wintomato.com is a shame, the truth is that I have deposited many times and after losing my deposits so many times I wanted to withdraw my money and they give me as an excuse that I have a multi-account or that I take advantage of the deposit bonuses and those things. I really didn't think this site was so scammy. I put it on record that this casino is a fraud, it does not pay, and it also treats users badly, there are only 2 people who take care of everything... the so-called chat moderators also attend live support, in addition to treating people badly and insulting them. My experience on this site was disastrous, I would give a 0 star rating and I would report them to the authorities since what they do is unfair besides stealing the money deposited, then they don't want to pay you and they make many excuses...
Hola es una lástima este casino llamado wintomato.com la verdad que he depositado muchas veces y después de perder tantas veces mis depositos quise retirar mi dinero y me ponen como excusa que tengo multicuenta o que me aprovecho de los bonos de depositos y esas cosas la verdad no pensé que este sitio fuera tan fraudulento. Dejo constancia de que este casino es fraude no paga además trata mal a los usuarios solo hay 2 personas que se encargan de todo... los llamados moderadores del chat también atienden el soporte en vivo además de tratar mal a las personas e insultarlas. Mi experiencia en este sitio fue desastrosa daría una puntuación de 0 estrellas y los reportaría a las autoridades ya que lo que hacen es injusto además de robarte el dinero depositado luego no quieren pagarte y ponen muchas excusas...
A ko si ti da brani? la?ni sajt? Da vidimo, recite mi gospodine, sa kojim autoritetom ka?ete da ne vidite ni?ta lo?e u tome ?to sajt vode samo 2 osobe i da za povla?enje, pored toga ?to vam ne pla?a, morate ?ekati 72 sata da vam ka?u mnogo izgovora? lol
And who are you to defend a fraudulent site? Let's see, tell me, sir, with what authority do you say that you don't see anything wrong with the site being run by only 2 people and that for a withdrawal, in addition to not paying you, you have to wait 72 hours for them to tell you many excuses? LOL
Y quien eres tu para defender un sitio fraudulento? A ver dígame se?or con qué autoridad dice que no ve nada de malo en que el sitio lo dirijan solamente 2 personas y que para un retiro además de no pagarte tengas que esperar 72 horas para que te digan muchas excusas? Jajaja
Zdravo, veoma mi je ?ao ?to ?ujem da imate problema sa ovim kazinom. Ako ste zaista sigurni da nemate nikakav drugi nalog i svesni ste da niste prekr?ili TC, onda ne oklevajte da podnesete ?albu ovde na na?oj veb stranici . Tamo mo?ete opisati situaciju sa svim detaljima. Neki od predstavnika na?eg tima za ?albe ?e se pobrinuti za vas. ?alba je jednostavno najbolji na?in da joj se pristupi, jer daje prostor za pore?enje dokaza i mogu?e debate sa kazinom. ?alba nije lo?a stvar i dobro je da se iskoristi. Nadam se da smo u mogu?nosti da vam pomognemo.
Hello, I am very sorry to hear that you are having problems with this casino. If you are really sure that you do not have any other account and you are aware that you have not violated the TC, then do not hesitate to submit a complaint here on our website. There you can describe the situation with all details. Some of our complaint team representatives will take care of you. Complaint is simply the best way to approach it, as it gives room for comparing evidence and possible debate with the casino. Complaint is not a bad thing and it is good to be used. I hope we are able to help you.
Vintomato je zaista jedinstvena lokacija na koju sam nai?ao, ali ovde je mnogo bonusa za zaradu, lepih besplatnih okretaja na pobedni?kom takmi?enju i s vremena na vreme davanje, brzo povla?enje depozita. Volim vintomato??
Wintomato is really unique site I came across yet here lots of earnings opportunity bonus is nice free spins on winning contest and time to time giveaway, withdrawal deposit fast I love wintomato??
Zdravo, pitam se, da li znate za bonus ili neku drugu promociju koju daje kazino u zamenu za pisanje recenzija o njima? Nedavno smo dobili neobi?nu koli?inu recenzija o kazinu i neki od igra?a su nam dali povratne informacije rekav?i da su motivisani nagradom od kazina, tako da bih ?eleo da shvatim ?ta se de?ava.
Hi, I'm wondering, do you know about a bonus or another promotion given by the casino in exchange for writing a review on them? We've received an unusual amount of reviews on the casino recently and some of the players gave us a feedback saying that they were motivated by a reward from the casino so I'd like to figure out what's going on.
Zdravo! Igram u kazinu vintomato.com godinu dana, do sada nisam nai?ao na probleme, dizajn je lep, zgodan, ima raznih igara. Kockice, slotovi, sport. Postoje takmi?enja za svaki ukus. Mislim da ovaj kazino ima dovoljno da provedete svoje slobodno vreme i ima raznih bonusa. Iako je ovo kazino, a ne dobrotvorna fondacija.
Hello! I've been playing at the wintomato.com casino for a year, so far I haven't encountered any problems, the design is beautiful, convenient, there is a variety of games. Dice, slots, sports. There are competitions for every taste. I think this casino has enough to spend your leisure time and there are various bonuses. Although this is a casino, not a charitable foundation.
Igram u drugom kazinu, svi znaju ovaj stari kazino i sada tamo imam platinasti nivo. Ali ako ga uporedimo sa Vintomato-om, onda sada, bez visokog nivoa, ne bih ni pogledao taj kazino. Vintomato je mnogo bolji i za po?etnike i za stare igra?e. Zadovoljni smo raznovrsno??u igara i takmi?enja, kao i bonusima. Na Vintomato-u, administrator nudi u?ivanje u gledanju njegove igre na Tvitch-u i u?e??e u onlajn takmi?enjima, koja on pla?a))) Ako tek po?injete da u?ite o onlajn kripto kazinima, ja ?u vam, naravno, ponuditi VINTOMATO. SRE?NO!
I play at other casino, everyone knows this old casino and now I have a platinum level there. But if we compare it with Wintomato, then now, not having a high level, I would not even look at that casino. Wintomato is much better for both beginners and old players. We are pleased with the variety of games and competitions, as well as bonuses. On Wintomato, the admin offers to enjoy watching his game on Twitch and take part in online competitions, which he pays for))) If you are just starting to learn about online crypto casinos, I will of course offer you WINTOMATO. GOOD LUCK!
Vintomato kazino je najbolji, uprkos tome ?to sam tamo u kupatilu, ponekad pada ki?a, zabavan je kazino. pa, razna takmi?enja i igre, posebno volim sport
Wintomato casino is the best, despite the fact that I’m in the bathhouse there, sometimes it rains on me, it’s a fun casino. well, a variety of competitions and games, I especially like sports
Vintomato Casino je dobar sajt za igre. Igre su odli?ne, tu je i sportsko kla?enje, ?to je plus, a svi bonusi su prili?no zanimljivi, uprkos relativno visokim zahtevima za neke. Povla?enje sredstava vr?i administrator sajta. Modovi pokre?u igre svaki dan. Postoje i multinacionalne sobe za ?askanje za komunikaciju izme?u ljudi koji govore razli?ite jezike.
Wintomato Casino is a good gaming site. The games are great, there is also sports betting, which is a plus, and all the bonuses are quite interesting, despite the relatively high requirements for some. Withdrawal of funds is carried out by the site administrator. Mods run games every day. There are also multinational chat rooms for communication between people who speak different languages.
Moj nalog azeri2112z
Glupo su mi blokirali nalog zbog vi?e naloga, povla?enje je bilo ukupno 15 dolara, tra?ili da mi dostave vi?e naloga ili neku vrstu dokaza, zatvorili ?askanje i nisu ni odgovorili)
My account azeri2112z
They stupidly blocked my account due to a multi-account, the withdrawal was 15 dollars in total, asked to provide me with my multi-accounts or some kind of evidence, closed the chat and didn’t even answer)
Мой аккаунт azeri2112z
Взяли тупо заблокировали мой аккаунт по причине мультиаккаунт,вывод был 15 долларов всего,попросил предоставить мне мои мультиаккаунты или какие то доказательства,закрыли чат и даже не ответили)
Hej, nisi svestan da bi prekr?io tako ne?to? Mislim da kazina kada optu?e igra?a za tako ne?to verovatno imaju neke tragove, ali ne moraju uvek da budu 100%, pa ako smatrate da ni?ta sli?no nije moglo da se desi u ovom slu?aju i kazino ne odgovori vam i ignori?e vas, onda bih preporu?io da ulo?ite ?albu.
Mislite li da ?ete i?i na to ili se ne isplati zbog koli?ine? Tako?e, da li ste se verifikovali ovde?
Javite mi molim vas.
Hey, you're not aware that you would violate such a thing ? I think that casinos when they accuse a player of something like that they probably have some clues but they don't always have to be 100%, so if you feel that nothing like that could have happened in this case and the casino doesn't answer you and ignores you, then I would recommend lodging a complaint.
Do you think you will go for it or is it not worth it because of the amount ? Also, have you verified yourself here?
Let me know, please.
U redu, hvala, re?i ?u na?em timu za podatke i nadam se da ?e to popraviti ako je to slu?aj.
U svakom slu?aju, da li je va? problem o kojem smo pisali pro?li put re?en?
Okay thanks, I'll tell our data team and hopefully they'll fix it if that's the case.
Anyway, has your problem we wrote about last time been solved ?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, pobolj?anje iskustva igra?a i po?ten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisklju?enja, koji ?e omogu?iti ranjivim igra?ima da blokiraju pristup svim mogu?nostima online kockanja.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
[email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link ?e iste?i za 72 ?asa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ?ete biti preusmereni na stranicu kazina. Molimo sa?ekajte. Ako koristite softver za blokiranje oglasa, proverite pode?avanja.