I'm really confused now. I though you and Djcent are two different users from the same country, but it seems now that it's the same person talking to yourself while using 2 different accounts.

Anyway, I talked to Viliam numerous times and asked him to contact the casino representative again. The main problem is that the casino gave us evidence, but we cannot make it public until the casino approves it. We explained them that it would be great to give you a correct reason why you can't play there, because you were told it's because some "potential fraud with your device", which is nonsense.

I finally got information that I'm allowed to share with you: The casino's fraud and risk team has been informed by the RTG provider that you requested chargeback on another RTG website. That's why they blocked the payment options for you, because they were afraid that it will happen to them as well and it's been recommended by the provider.

"I'm really confused. I thought you and the gentleman are two different users from the same country, but now it seems like the same person is talking to himself using two different accounts."

I have never hidden it.

"I finally got information that I am allowed to share with you: the casino's anti-fraud and risk team has been informed by the RTG provider that you have requested a refund on another RTG website. That is why they have blocked payment options for you. because they were afraid that this would happen to them, and this was recommended by the provider "

If you are allowed. So share this information. When? On which website? And how much I asked to return.

This is real nonsense. Do you believe what you say? Players cannot receive their winnings. And the return is requested only in court. I am outside the jurisdiction of these countries. What kind of return are we talking about? I can only hope for honesty, but apparently this word is not familiar to you.

I confirm once again that I have never requested a refund of my deposits on any RTG website or any other provider.

On the contrary, I meet, like every player, with all sorts of difficulties who like to arrange all casinos, without exception. Show me one casino that enjoyed the winnings of their players. When I read your code of honor, I was glad that I found a site where they really help players. I see that I was mistaken. This is just another screen to cover up illegal actions of the casino. Lies and deception are your code of honor. My only fault is that I don’t mindlessly lose. And I try to analyze the process of the game. And I can stop in time. This is the real reason. This is why all RTG casinos are trying to get rid of players like me.

"Я действительно в замешательстве. Я думал ты и джент два разных пользователя из одной страны, но теперь кажется, что это один и тот же человек разговаривает сам с собой, используя две разные учетные записи"

Я это никогда не скрывал.

"Наконец-то я получил информацию, которой мне разрешено поделиться с вами: команда казино по борьбе с мошенничеством и рисками была проинформирована провайдером RTG о том, что вы запросили возврат платежа на другом веб-сайте RTG. Вот почему они заблокировали для вас варианты оплаты, потому что боялись, что это случится и с ними, и это было рекомендовано провайдером"

Если вам разрешили . Так поделитесь этой информацией. Когда? На каком сайте? И сколько я просил вернуть.

Это же настоящий бред. Вы верите в то что говорите? Игроки не могут получить свой выигрыш . А возврат запрашивается только в судебном порядке. Я нахожусь вне юрисдикции этих стран. О каком возврате идёт речь? Я могу надеяться только на честность, но как видно это слово вам не знакомо.

Я ещё раз подтверждаю что ни когда ни на каком сайте RTG, ни у другого провайдера я не запрашивал возврат моих депозитов.

Наоборот это я встречаюсь, как и каждый игрок, со всякими трудностями которые любят устраивать все казино без исключения. Покажите мне хоть одно казино, которое радовалось выигрышам своих игроков. Когда я прочитал ваш кодекс чести, я обрадовался что нашёл сайт где действительно оказывают помощь игрокам. Я вижу что ошибся. Это лишь ещё одна ширма для прикрытия не правомерных действий казино. Лож и обман вот ваш кодекс чести. Моя вина лишь в том что я не проигрываю бездумно. И стараюсь анализировать процесс игры. И могу вовремя остановится. Вот истинная причина. Вот почему все RTG казино стараются избавится от таких игроков как я

You've never hidden it it? You literally say:

Hi Djamil. It's nice to meet a compatriot at this forum. I would not recommend you to play at this casino.

So you basically greet your other account using a 2nd account and you say that you don't recommend to yourself to play at that casino...

You still keep talking about illegal casino's activity, but how is this illegal when they simply decide that they don't want to allow you to make payments in their casino?

They indicate another reason for the refusal. That I have requested a refund on one of the RTG casino sites. And this is an obvious lie. You perfectly understand this. But you keep covering up this casino. No proof. I wouldn't be worried if they said they don't want to see me among their players, no, they have to slander a person in order to maintain their rating. And I'm not the kind of person to allow them to slander. Let them name the true reason for the refusal. And the truth is simple. They know that I can win and they have to pay.

Они указывают другую причину отказа. То, что я запросил возврат на одном из сайтов RTG казино. А это явная лож. Вы это прекрасно понимаете. Но продолжаете упорно покрывать это казино. Нет доказательств . Я не стал бы беспокоится если бы они сказали что не хотят видеть меня в числе своих игроков, нет им надо оболгать человека, чтоб сохранить свой рейтинг. А я не такой человек, что бы позволить им клеветать . Пусть назовут истинную причину отказа. А истина проста. Они знают что я могу выиграть и им придётся выплачивать.

"I finally got information that I am allowed to share with you: the casino's anti-fraud and risk team has been informed by the RTG provider that you have requested a refund on another RTG website. That is why they have blocked payment options for you. because they were afraid it would happen to them, and it was recommended by the provider. "

So share this information.

Tell me when? Which RTG site? I think you can specify the name of the casino. Don't just blame it like that. Where are the facts?

"Наконец-то я получил информацию, которой мне разрешено поделиться с вами: команда казино по борьбе с мошенничеством и рисками была проинформирована провайдером RTG о том, что вы запросили возврат платежа на другом веб-сайте RTG. Вот почему они заблокировали для вас варианты оплаты, потому что боялись, что это случится и с ними, и это было рекомендовано провайдером."

Так поделитесь этой информацией.

Скажите когда ? На каком сайте RTG ? Название казино я думаю указать можно. Не нужно вот так просто обвинять. Где факты?

Will you show what proof the casino provided? Or don't you have them? You have nothing to provide. Liars. Once again, I repeat your site as a cover for scammers. Your decisions are contrary to common sense. You are not following your code of honor. There is not a single drop of truth in your words.

"No, commerce and a kind soul are incompatible on earth."

Вы покажите какие доказательства предоставило казино? Или у вас их нет? Вам нечего предоставить. Лжецы. Я ещё раз повторяю ваш сайт ширма для прикрытия мошенников . Ваши решения противоречат здравому смыслу. Вы не следуете своему кодексу чести. В ваших словах нет ни капли правды.

" Нет, на земле никак несовместимы коммерция и добрая душа"

This is quite a typical behaviour whenever we close someone's complaint as unjustified. They start accusing us from cooperating with the casino, having some secret deals with them, being liars etc.

We have almost 4000 casinos in our database and we're registered in hundreds of affiliate systems. Thus we're not dependent on income coming from Slots Empire. In fact, most of our revenues come from casinos with 9+ reputation, Slots Empire has 8.4. It's been a week since one casino closed our affiliate account and stopped paying the commission just because we decided in favour of a player and they didn't agree with it. We're not afraid to do such decisions even though it can damage our relationship with the casino.

Your case is quite unique. Most of players submit complaints, because they won some money and a casino refuses to send them the winnings (for any reason). You complain, because the casino doesn't allow you to spend money there anymore. I'm not even responsible for dealing with complaints. Even though your complaint was already closed as unjustified, I contacted the casino representative on my own.

They sent me an evidence proving that closing the complaint as unjustified was correct. First of all, you created 2 accounts in the casino, which already means a breach of their terms and conditions - this is what I see on the screenshots from their internal system. You used similar nicknames to the 2nd account you created on this forum - Djcent so both of the accounts clearly belong to you.

In fact, they didn't restrict the payments on your account because of that. The payments were restricted, because they use services of an external company that deals with payment and fraud analysis. This company informed them about all accounts you have across RTG sites and recommended them to restrict your account due to history on the other accounts (I have screenshots of this as well). We can't blame the casino for following recommendations of an external institution they cooperate with in order to help them to protect their business and keep it safe. I believe we'd do the same being in their position. It simply makes sense and they have right to do it.

Liar. Now you are saying that I have two 2 accounts plus a cancellation on one of the RTG sites. But you have not provided any evidence for your words. I realized that lies are a means of earning money for you. By lying, you make your living. I am truly sorry for you. Spreading false information about events or people, pursuing their own selfishness, people do not think about what the consequences of what they said might be. Lying will not bring you satisfaction in life. It is disgusting to me to be with such people next to me. I am leaving your dirty site. Live in peace.

Лжец. Теперь вы говорите что у меня два 2 аккаунта и плюс к этому аннулирование на одном из сайтов RTG. Но вы не предоставили ни одного доказательства вашим словам. Я понял, что лож для вас это средство заработка. С помощью лжи вы зарабатываете себе на жизнь. Мне искренне жаль вас.  Распространяя недостоверные сведения о событиях или людях, преследуя этим свою корысть, люди не задумываются о том, каковы могут быть последствия сказанного ими. Лож не принесёт вам удовлетворения в жизни . Мне противно находится с такими людьми рядом. Я покидаю ваш грязный сайт. Живите с миром.

You can call us however you want. Whatever we say or do, you call us liars. I have screenshots that the casino isn't willing to share with you due to their own security reasons. The screenshots prove their claims. It clearly shows all of your accounts around RTG sites and their "status". If you don't like it, contact their licensing authority.

The only liar is you. You pretended to communicate here with another player Djcent who turned out to be your 2nd account and this is exactly what you did in the casino. Creating multiple accounts using a similar username.

I'm just pissed off because we wasted so much time on your case just to make sure that the decision was right and all you do is calling us liars. We should dedicate the time to another case instead where the player was actually cheated by a casino or unfair terms and conditions were used against them.

Your case is crystal clear. There's nothing to discuss anymore.