It's definitely not fun if the casino can't tell you anything and you just keep waiting and basically don't know anything relevant. 

But what did you talk to them about over the weekend ? Did you notice any small progress or no development at all ? 

They said they will process a manual address. That was Sunday. I said then all they needed but no response since

Let's see what happens in the next few days and if they manage to send you the money. I wish it was possible to speed it up or help more, but unfortunately we have to wait for the casino. 

I hope this will all be sorted out. ??

It is said you guys from Casino Guru team are still leaving their safety index at 7.5? What do you need to hear from players to possibly take some action or remove them from your site?

You are even worst with promoting such casinos as they are on their own.

It is enough that they don't have a licence.

Their safety index is still at the same point because even if the players have shared something, their complaints are mostly solved. Not a single complaint is unresolved, so I suppose that's the main reason why they are staying where they are. 

We don't give casinos away from our site even if they have a safety index of 0. That's what it's all about, so that you can see as much information as possible about the bad casinos and not go there to play. Just because they're on our site doesn't mean we promote them, even if you're not the first to say so. 

However, as I see it, with this casino we are just starting to collect some new information from players, so it is difficult to evaluate from the beginning how they will behave.

But I saw that you've established a complaint. So what happened here ? Is there a problem with the withdrawal or something else? 

As for the license, I already gave it to our data team to check and they said that this is a casino from Adonio N.V. and therefore this casino has a license but it doesn't have a validator on the site. So that's what we found out. 

Now I will wait for your reply and it would also be useful if you would answer Kristine, who has already responded to your complaint.

I'll keep my fingers crossed that this will be resolved. ????

Did you get your money?

Conseguiram receber o vosso dinheiro?

Did you get your money?

Conseguiu receber o seu dinheiro?

Did you get your money?

Conseguiu ter o seu dinheiro?

Hello, I see you're interested in whether the players got the money. Are you waiting for some withdrawal here too ? Or did you come across this casino and wanted to know how the other players were doing ? 

Yes, I'm also waiting for a withdrawal, which is well overdue! I was wondering if the other players' cases had been resolved

Sim também estou a espera de uma retirada, que está bem atrasada! Queria saber se o caso dos outros jogadores ficou resolvido

On the RTBET3 platform

Na plataforma RTBET3

I haven't eliminated it, and I'd even like to know what you think of this platform

Eu n?o eliminei, aliás até gostaria de saber a sua opini?o sobre essa plataforma

Okay, so how long are you waiting for your withdrawals ? Did you play in the casino with any bonus or not ? Have you verified your account here yet ? 

I have a balance of 4200. a withdrawal request can be made with a limit of 800 euros. I have been waiting for it to be processed for 3 days. the withdrawal request has been waiting for approval for 3 days.

Hi!

I honestly can't figure out whether you already received a portion of the sum, or whether you're still waiting for it. In any case, I believe a few additional details will only improve the overall understanding.

Have you ever withdrawn from this casino before? Is this your first occasion? What about the account verification? Has it been cleared out?

Don't hesitate to add anything you deem worth saying, of course.

no money has been deposited to my account. this is the first time I'm going to withdraw money. i've been waiting for 3 days. the account has not been asked to be verified. everyone in the forum says that they are complaining. i'm just waiting. i sent a message to the live support line. he says he will be admitted soon. it's a strange situation. we're just waiting

Yes, I know that sometimes it may not be pleasant at all and the waiting is difficult. But do I understand correctly that your withdrawal has already been approved and now you are just waiting for it to arrive in your account ? What payment method did you use ? 

no, it's definitely not approved. I don't think I'll get paid. I'm waiting.

If casino will not communicate with you and you won't have your money, you can use our free feature- complaint. For the time being I would not be skeptical because I don't think you wait that long, so a little patience. 

Anything changes, feel free to let me know. 

I made a withdrawal of 500 euros on 07/18/2024 and today, 07/29/2024, I have not received the money. First, they tell me that the transfer has already been made and that I have to wait, when they themselves told me that 3 to 5 business days.

Then another colleague tells me that they have already done it and that I should call my bank so that they can give me the information, I contact my bank and they ask me for the ARN code of the transaction, which to date they have not given me either. sent.

To make matters worse, another colleague tells me that the withdrawal has not been made because my account is not verified, well I tell him how do I do it if nothing appears to be able to do it and he tells me to delete cache etc etc and leaves the conversation, I start talking to another classmate of his and I tell him what his classmate told me and the same classmate tells me that that's not the case and it has nothing to do with the retirement, to which I ask him again how it's going. of my withdrawal and he tells me that I have to wait, I ask him for the ARN code and he tells me that I have to wait, so I don't know what to think about the 500 euros that I withdraw

Hice una retirada de 500 euros el dia 18/07/2024 y a dia de hoy 29/07/2024 no he recibido el dinero, primero me comentan que ya esta hecha la transferencia y que me tengo que esperar , cuando ellos mismos me dijeron que de 3 a 5 dias laborales.

Luego otro compa?ero me dice que ya la han hecho y que llame a mi banco para que ellos me den la información , me pongo en contacto con mi banco y me piden el code ARN de la transacción cosa que a dia de hoy tampoco me lo han mandado.

Ya como colmo otro compa?ero me dice que no se a efectuado el retiro porque mi cuenta no esta verificada bueno le digo que como lo hago si no me aparece nada para poder hacerlo y me dice que borre cache etc etc y se va de la conversacion, me pongo a hablar con otro compa?ero suyo y le comento lo que me dijo su compa?ero y el mismo compa?ero me dice que eso no es asi que no tiene nada que ver eso con el retiro, a lo que le pregunto de nuevo que como va lo de mi retirada y me dice que me tengo que esperar le pido el codigo ARN y me dice que me tengo que esperar asi que nose que pensar de los 500 euros que retire