I have 3 pending withdrawals from 07/25. Tell you that they are very slow but they end up paying, don't worry. On 2 previous occasions they ended up paying me but it is true that they do not ask for anything, no documentation or anything and they take a long time to pay. I hope that this time they also pay me because it is €1,000.

Yo tengo 3 retiradas pendientes del 25/07. Deciros que son muy lentos pero acaban pagando no os preocupéis. A mí en 2 ocasiones anteriores me terminaron pagando pero es cierto que no piden nada, ni documentación ni nada y tardan mucho en pagar. Espero que esta vez también me pagan porque son 1.000€ .

Have they paid you?

I have been waiting since July 25th....

Te han pagado?

Yo llevo desde el 25 de julio esperando....

He has not paid me, I have been waiting since July 18

A mi no me ha pagado llevo desde el 18 de julio esperando

How long did it take you to pay?

Cuanto te tardaron en pagar?

What withdrawal method have you used?

The other times it took 2 to 3 business days.

Que método de retiro has puesto?

Las otras veces tardaron de 2 a 3 días hábiles.

I put the card in that once the withdrawal is approved it is instant. If you put a transfer it takes more days I understand. Have you approved the withdrawal?

Yo puse la tarjeta que una vez aprobado el retiro es instantánea. Si pones transferencia tardan más días entiendo. Tienes aprobado el retiro?

Visa withdrawal method... and I already told you, I made the withdrawal on July 18 and I still don't have the money.

Metodo de retiro visa.. y ya te digo el retiro lo hice el día 18 de julio y aun no tengo el dinero

And do you have the transaction approved or pending? It's not normal at all. They should file a complaint and wake up this casino.

Y lo tienes como aprobado o pendiente la transacción? No es para nada normal. Deberían poner una queja y espabile este casino.

The only thing they tell me is that I have to wait

Lo único que me dicen es que tengo que esperarme

Well, here we should act and lower the rating that this casino has. They are not transparent and the online agents are clueless. I have withdrawals from 07/25. Inform me when you get paid and I will do the same when you do. In any case, press the chat and email until they get tired and pay you your money. Cheer up

Pues aquí ya se debería de actuar y bajar la nota que tiene este casino. No son transparentes y los agentes en línea no tienen idea de nada. Yo tengo retiros del 25/07. Informarme cuando cobres y yo haré lo mismo cuando lo haga. De todas maneras presiona al chat y mail hasta que se cansen y te paguen tu dinero. Animo

This is quite a messy situation there, as I can see.

Is your account fully verified there now, or did they not ask you to start the verification process yet?

I believe that this is your first withdrawal at this casino, right? I hope they will be able to solve it soon so you can receive your money. If you feel that you need help from our complaint team, please let us know, and we'll have a look into this.

So hopefully, this time they will do as before and pay you the money.

Do you know what causes the delays there, though?

They never ask for any verification. You have been waiting for many days so you should file a complaint with the casino. With so many complaints, how does he have that score?

No piden verificación ninguna nunca. Lleva muchos días esperando por lo que se debería interponer una queja ante el casino. Con tanta queja como tiene esa puntuación?

Whenever a player feels that our complaint team could be of any help, we will gladly help with the complaint. Just bear in mind, please, that we give casinos 14 full days to process the withdrawal before we can intervene in any case.

They don't tell you, you never know if you will get paid or not because it seems like they don't want to pay. We are having delays is what they say.

No te lo dicen, nunca sabes si cobraras o no porque parece que no quieran pagar. Estamos teniendo retrasos es lo que dicen.

I understand that the 14 days are from work or from when the withdrawal began.?

Entiendo que los 14 días son laborales o desde que se inicio el retiro.?

Well, it would not make much sense to say, "Dear player, we're not going to pay you."

I imagine the worries must have been eating you, but is it truly so unbelievable that the casino might be delayed with payments? I mean, how could you know? I would prefer the optimistic version by any means.

Based on the complaint you have mentioned:

16 submitted in total

4 resolved

1 unresolved

9 rejected

Well, there is only one actual unresolved problem. the Safety Index has been lower due to that.

Actually, a value "above average" feels quite appropriate to me.

I do hope the will manage to pay you soon.

Technically, by the day you submitted the withdrawal request, or from the day the KYC started - if the KYC got involved.

Try to be patient, please. It must be hard, but waiting seems like the only thing to do.

At the moment I still haven't been paid since July 25...pending withdrawal without processing. The only thing they do is ask for forgiveness and that you have to wait a little longer. It really is a shameful casino. Let's wait to get paid and never come back here again

De momento sigo sin cobrar desde el 25 de Julio...retiro pendiente sin tramitar. Lo único que hacen es pedir perdon y que hay que esperar un poco más. Realmente es un casino bochornoso. A esperar me paguen y no volver nunca más aquí

I know that it is not easy to stay patient, but try it, please, and hopefully you'll have some good news for us soon.??

I will surely understand if you won't go back to play there again. If you don't have a good experience, it is only logical to move somewhere else. But it depends what everyone calls a bad experience.??