Vietin noin tunnin puheluun Valitusosaston kanssa, koska t?m? on juuri viesti, jota odotin sinulta, joten halusin olla t?ysin tietoinen todisteista, jotka saimme sinulta ja kasinolta t?st? tapauksesta: https: //www.kpvfaw.com/joka-room-casino-player-s-winnings-were-confiscated-
L?hetit meille pelihistoriasi, joka oli t?ysin hieno, mutta lis?sit yhden ylim??r?isen sarakkeen, joka osoittaa "kuinka saldon pit?isi n?ytt?? mielipiteesi mukaan" - se oli t?rkein todiste kasinoa vastaan. Sitten l?hetit meille keskustelun sinun ja kasinon tuen v?lill? vahvistaaksesi, ett? pyysit bonusta talletuksesi menett?misen j?lkeen.
Talletit 100, menetit 100. Sitten kysyit kasinoilta tukea bonukselle ( se sis?ltyy jopa omaan todisteeseesi ja kasino l?hetti meille t?sm?lleen saman keskustelun). Sait 50 bonuksen, voitit siit? tuhansia. Sitten yritit vet?? kaiken, mutta enimm?ism??r? bonuksen voitto asetettiin 200: een. Et voinut niell? sit?, joten keksit tarinasi. Lis?ksi olet muokannut pelihistoriaasi Exceliss? n?ytt??ksesi meille "milt? uhkapelihistoria n?ytt?isi silt?, jos sait bonuksen ennen talletusta eik? sen j?lkeen".
V?itit my?s, ett? saamasi bonus oli talletusbonus. Kasinolla on 40x panostusvaatimus talletusbonuksille ja 50x panostusvaatimuksille. Todisteet osoittavat selv?sti, ett? bonuksessasi oli 50x vedonly?ntivaatimus, joten ei ole mit??n mahdollisuutta, ett? sait bonuksen talletuksestasi.
Olet jopa l?hett?nyt meille s?hk?postia, jossa sanotaan:
"Minulla on todiste siit?, ett? jokainen huone ja kasino-guru suljetaan Australiassa." Miksi et sitten l?hett?nyt meille todisteita mukautetun Excel-taulukon ja keskustelun sijasta, ett? kasino on oikeassa ilman talletusbonusta? Mietin my?s, mit? Australian viranomaiset kertovat sinulle, kun he ymm?rt?v?t pelaat kasinolla, joka toimii ilman mit??n lisenssi? ...
Minua inhoaa t?m? k?ytt?ytyminen, enk? anna sinun syytt?? meit? omasta syyst?si! Joten yrit?t v?itt??, ettemme n?ytt?neet kaikkia viestej?? No, anna minun n?ytt?? sinulle jotain. Julkinen tarkoittaa kaikille n?kyv?? ??



I spent about an hour on a call with the Complaints department, because this is exactly the message that I was expecting from you so I wanted to be fully aware of the evidence that we received from you and from the casino about this case: http://www.kpvfaw.com/joka-room-casino-player-s-winnings-were-confiscated-
You sent us your gaming history that was perfectly fine, but you added one extra column showing "how the balance should look like according to your opinion" - that was your main evidence against the casino. Then you sent us a conversation between you and the casino support confirming that you requested a bonus after you lost your deposit.
You deposited 100, you lost 100. Then you asked the casino support for a bonus (that's even included in your own evidence and the casino sent us exactly the same conversation). You got a bonus of 50, you won thousands out of it. Then you tried to withdraw it all, but the max. win from the bonus was set to 200. You couldn't swallow it so you came up with your story. Moreover, you tweaked your gaming history in Excel to show us "how the gambling history would look like IF YOU RECEIVED THE BONUS BEFORE THE DEPOSIT and not after".
You also claimed that the bonus that you received was a deposit bonus. The casino has 40x wagering requirement on deposit bonuses and 50x on no deposit bonuses. The evidence clearly shows that your bonus had 50x wagering requirement so there's no chance you received the bonus on your deposit.
You even sent us an email saying that:
"The evidence I have will see joka room and casino guru shut down in Australia." Then why didn't you send us the evidence instead of the tweaked Excel sheet and a conversation confirming that the casino is right with the no deposit bonus? I'm also wondering what the Australian authorities will tell you when they realise that you play in a casino that operates without any license...
I'm disgusted by this behaviour and I'm not going to let you blame us for your own fault! So you're trying to claim that we didn't display all the messages? Well, let me show you something. Public means visible to all ??



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