Proveo sam oko sat vremena na razgovoru sa odeljenjem za ?albe, jer je to upravo poruka koju sam o?ekivao od vas, pa sam ?eleo da budem potpuno svestan dokaza koji smo od vas i od kazina dobili o ovom slu?aju: https: //www.kpvfaw.com/joka-room-casino-player-s-winnings-were-confiscated-
Poslali ste nam va?u povijest igranja koja je bila sasvim u redu, ali dodali ste i jednu dodatnu kolonu u kojoj je prikazano ?kako bi balans trebao izgledati po va?em mi?ljenju" - to je bio va? glavni dokaz protiv kazina. Tada ste nam poslali razgovor izme?u vas i podr?ke u kasinu koji je potvrdio da ste zatra?ili bonus nakon ?to ste izgubili depozit.
Polo?ili ste 100, izgubili ste 100. Zatim ste od kasina zatra?ili podr?ku za bonus ( to je ?ak uklju?eno u va?e vlastite dokaze , a kockarnica nam je poslala potpuno isti razgovor). Dobili ste bonus od 50, osvojili ste hiljade od toga. Potom ste poku?ali povu?i sve, ali maks. dobitak od bonusa bio je postavljen na 200. Nisi ga mogao progutati pa si smislio svoju pri?u. Uz to ste u Excel-u potegnuli svoju povijest igranja kako biste nam pokazali ?kako ?e izgledati povijest kockanja AKO STE BILI PRIJAVILI BONUS PRIJE DEPOZITA, a ne poslije".
Tako?e ste tvrdili da je bonus koji ste primili bio bonus za depozit. Casino ima 40x kla?enje na bonuse za depozit i 50x bonuse bez depozita. Dokazi jasno pokazuju da je za va? bonus bilo potrebno 50x kla?enje tako da nema ?anse da ste primili bonus na svoj depozit.
?ak ste nam poslali i poruku e-po?te koja ka?e:
"U dokazima koje imam ja ?u videti kako se u Australiji zatvori soba za ?aljiva?e i gurua za kazino." Za?to nam onda niste poslali dokaze umesto natopljenog Excel lista i razgovora koji potvr?uje da je kasino u pravu s bonusom bez depozita? Interesuje me i ?ta ?e vam re?i australijske vlasti kada shvate da igrate u kasinu koji posluje bez ikakve dozvole ...
Zgro?en sam takvim pona?anjem i ne?u dozvoliti da nas krivite za svoju krivnju! Dakle, vi poku?avate tvrditi da nismo prikazali sve poruke? Pa, da ti poka?em ne?to. Javna sredstva vidljiva svima ??



I spent about an hour on a call with the Complaints department, because this is exactly the message that I was expecting from you so I wanted to be fully aware of the evidence that we received from you and from the casino about this case: http://www.kpvfaw.com/joka-room-casino-player-s-winnings-were-confiscated-
You sent us your gaming history that was perfectly fine, but you added one extra column showing "how the balance should look like according to your opinion" - that was your main evidence against the casino. Then you sent us a conversation between you and the casino support confirming that you requested a bonus after you lost your deposit.
You deposited 100, you lost 100. Then you asked the casino support for a bonus (that's even included in your own evidence and the casino sent us exactly the same conversation). You got a bonus of 50, you won thousands out of it. Then you tried to withdraw it all, but the max. win from the bonus was set to 200. You couldn't swallow it so you came up with your story. Moreover, you tweaked your gaming history in Excel to show us "how the gambling history would look like IF YOU RECEIVED THE BONUS BEFORE THE DEPOSIT and not after".
You also claimed that the bonus that you received was a deposit bonus. The casino has 40x wagering requirement on deposit bonuses and 50x on no deposit bonuses. The evidence clearly shows that your bonus had 50x wagering requirement so there's no chance you received the bonus on your deposit.
You even sent us an email saying that:
"The evidence I have will see joka room and casino guru shut down in Australia." Then why didn't you send us the evidence instead of the tweaked Excel sheet and a conversation confirming that the casino is right with the no deposit bonus? I'm also wondering what the Australian authorities will tell you when they realise that you play in a casino that operates without any license...
I'm disgusted by this behaviour and I'm not going to let you blame us for your own fault! So you're trying to claim that we didn't display all the messages? Well, let me show you something. Public means visible to all ??



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