That's what I did, I scanned my face too

Eso echo yo escaneado mi rostro también

Hello, very good, what do you have to send so they can verify your account? Why did I send my ID to the bank's bank and everything and they didn't verify it? What can I send so they can verify it? Could you help me?

Hola muy buenas que tienes que envía para que te verifiquen la cuenta ? Por qué yo envie el DNI el iban del banco y todo y no me lo verifican que puedo mandar para que me lo verifiquen me podrías ayudar

Ami, I don't get the biometric thing or the thing about my face.

Ami no me sale lo de biométrico ni lo de mi rostro

And how do you do it, why can't I scan my face?

Y eso como lo hacéis por qué ami para escanear mi rostro no me sale

And everything went fine and the verification was successful yes ? I saw that you recommended an email to the player where she could reach support but I'm not sure if she tried it or not. I think that would probably be the best thing to do because they will be able to give her relevant information. 

This is only what I have to do. Open your app and see if anything needs to be verified and follow the instructions You may not need a facebiometric reading just your passport. Either go on you tube or Google scanning biometric passport for verification and it will show you. It's simple once you know how to do it.

I see that you also have a similar problem and you can't verify yourself. Did you also try to write to the email that nigeljc59 added on the previous page ? 

Anyway, what seems to be the problem with you ?  

See what needs to be verified on the app. Follow the instructions, if you don't know how to do a biometric scan look it up, any additional problems and to get clarity [email protected]. expect ID verification twice once when registering and for your first withdrawal.

I wrote back to Andoni21 with my post. I don't need help, so it's okay, but thank you for your help anyway. 

I had the sam problem you have to go through a second KYC check!! I couldn't understand it either but once it's done once that's it. I think it's because you hit a certain deposit/withdrawal criteria.

I don't speak Spanish but I think it is the same problem I had. You have to use the app see where you need to verify and follow the process it because you have reached a deposit/withdrawal limit set by mifinity and now you have to go through KYC check before you can withdraw your money. It won't be processed over the weekend so you've got time to go through your app and see what needs doing it's not that difficult if I did it ??

Hello, does anyone know why they only let me withdraw €150, now they don't allow me to withdraw more, they say I have to send documents, I don't understand, God.

Hola alguien sabes porque solo mi dejo retirar 150€ ahora ya no mi permiten retirar más ellos mi dice que tengo que enviar documentos no entiendo dios

I explained when you first open your account you have to verify ID proof of address and bank account and cards.

When you have deposited or withdrawn a certain amount of money you have to go through KYC again the same way as the first time using the app. Once you have completed the KYC you are then free to deposit and withdraw at will.

I can't explain it more simply

For further clarification contact

[email protected]

They have already told you: you complete a verification when you register and they may require new verifications later (as is your case), simply collaborate and send the documents they ask for. I have never used mifinity but if I use similar wallets (skrill), you simply have to complete the verification and that's it.

Ya te lo han dicho: completas una verificación al registrarte y pueden exigir nuevas verificaciones luego (como es tu caso), simplemente colabora y envia los documentos que te pidan. Nunca he usado mifinity pero si uso billeteras similares (skrill), simplemente tienes que completar la verificación y listo

Thank you

Gracias

Were you finally able to complete the verification or are you still having problems ? I think that the answers of other players are definitely appropriate and I hope they helped you with your problem. Anyway, can you let us know how you are doing and if everything is going smoothly or are you still struggling ? ??

They still won't let me withdraw the money, I'll explain my situation well, look, they requested the following documentation... ID card, proof of bank account, etc. So all my documentation is Spanish, but I'm from Brazil, so I've been living in Spain for many years. In fact, I have Spanish nationality and in Spain I am self-employed, I mean I have a small business so sometimes I don't understand why they reject my documentation, but hey, I'll keep trying, thank you for everything ??

Todavía no mi deja retirarlo dinero ,,te voy explicar bien mi situación,mira ellos mi solicitaron las siguientes documentación.. carnet de identidad justificante de cuenta bancaria etc entonces toda mi documentación san espa?ola pero soy de Brasil , entonces estoy viviendo muchas a?os en Espa?a de echo tengo la nacionalidad espa?ola y en Espa?a voy autónoma osea tengo una peque?a empresa entonces h as veces no entiendo porque rechaza mi documentación ,,pero bueno siguiere ententando gracias por tudo ??

If you did it to open the account and were able to deposit then you should be able to do it again ??

??