Hello! After like 10 deposits, (more that 500e) i won 5800€ and when i need to proove my my details they assked me to send passport. ID, Driving license in two leangues was not good for them, so I went for passport. In this time they block my accound till the time i do not send passport. So i have done all of they task's, my accound is veryficated, and since 29.04 im waiting for reeopen accound, but they call it "decision of our seciurity team". Help me please is almost 6000€...

Dear Patryk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

In my opinion when the casino decides to close your account there should always be a good reason for it. Do I understand it correctly you were never informed about the reason?

I hope, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes they have never told me reason. The maximum information what i have it was majory decision.

They also told me that i have to wait for seciury team decision for reopen but i was waiting more than 70days for that writing in live chat like one hundert times ?? and 50email to vip4crowncasino plus 40 email to support@4crowncasino

Thank you very much Kania1993pl for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Patryk,

I looked at your complaint and will do my best to help you. I would like to invite 4 Crowns Casino into this conversation. Could you please specify why you closed player’s account?

Hello!

Nice to met you ?? At first i didnt close accound, if i uderstand you good, they do it. I have all of the email, but maybe i will tell you fast what is happening... It's long story but if you want to ask about more details or something fell free to ask ?? if you want to help me i will give you all nesessery things! ?? Ok let's start.

1. I would like to apologise for my English, is not so good but i had hope you will understand me ??
2. I was playing 4crowncasino for some time, but i didn't proof (verificite) my accound. So i make something like 10 deposit (one of the rule to deposit more than 200, you cannot withdraw more than x10)
3. When i won (i have screen when i have like 5k but "form machine" so only balance etc) and finish wagering conditions i want to proof my document's.

Becouse I'm living in NL now, I'm working here i was playing by NL internet put my adress here. But on ID, Driving Licensceis my adress from PL. So they told me that i need to give them passport. (not so quickly after 10 times trying). So I told them that i need to go Poland to take it, bu becouse of Corona it will be 4 week's.... I finally veryficated all of document's, my accound was (i have email) sucessfull veryficated but it was still bloced. So official since 29.04 till now im wait for:

Hi Patryk,

Thanks for getting in touch, I hope my email finds you well.

I am afraid your account cannot be unlocked at the moment. For the time being, your account will remain locked, pending an investigation from our Security team.

As soon as I have more information, I will let you know.

I wish you a great day and the best of luck!

Kind regards,

Alex

I send to them like 100 emails,i have 3-4 answer and it is:

1.Sir, this account is permanently closed.

Previously provided documents are not valid for verification on this casino.

We apologize, but this account remains closed.

(BEFORE VERYFICATE ACCOUND)

And now I think VERY important: ALL WHAT ITS IS ABOUT ??

Hello Patryk,

Unfortunately, by our management decision, your account has been locked until you provide all the necessary documents for account verification. 

Please note that all documents must be valid and the address must match on the utility bill and ID card or passport.

Thank you for understanding.

Kind regards,

Mika

Customer Support Team

??!

We would like to ask the 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.